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Delivery Excellence Jobs (NOW HIRING)

Jj

Mgr, Service Delivery Excellence & Gov

Raritan, NJ · On-site

Cross-Center Alignment & Operational Excellence * Facilitate alignment across delivery centers to drive standardization and reduce process variation. * Identifyopportunities to simplify, streamline ...

Jj

Mgr, Service Delivery Excellence & Gov

Raynham, MA · On-site

Cross-Center Alignment & Operational Excellence * Facilitate alignment across delivery centers to drive standardization and reduce process variation. * Identifyopportunities to simplify, streamline ...

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Delivery Excellence information

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$13

$46

$91

How much do delivery excellence jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for delivery excellence in the United States is $46.36, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $60.58 per hour, depending on experience, location, and employer.

What is the highest paid delivery job?

The highest paid delivery jobs typically include specialized roles such as medical or pharmaceutical delivery drivers, who often earn higher wages due to required certifications and handling sensitive items. Additionally, delivery managers or logistics coordinators overseeing large-scale operations can earn higher salaries than standard delivery drivers. Compensation varies based on experience, location, and the complexity of the delivery tasks.

How does a Delivery Excellence professional typically collaborate with project managers and stakeholders to ensure successful project outcomes?

Delivery Excellence professionals play a pivotal role in aligning project execution with organizational standards and client expectations. They work closely with project managers to establish best practices, monitor progress, and identify areas for process improvement. Regular communication with stakeholders ensures that requirements are understood and met, while risks are proactively managed. This collaboration fosters a culture of continuous improvement, helping teams deliver projects on time, within scope, and to the highest quality standards.

What is delivery excellence job description?

A delivery excellence role focuses on ensuring the efficient and high-quality delivery of products or services by implementing best practices, process improvements, and performance metrics. It often involves coordinating teams, managing project timelines, and utilizing tools like Six Sigma or Lean methodologies to optimize outcomes.

What are the key skills and qualifications needed to thrive in Delivery Excellence, and why are they important?

To excel in Delivery Excellence, you need strong project management abilities, process optimization expertise, and a background in business or operations, often supported by certifications like PMP or Lean Six Sigma. Familiarity with project management tools (e.g., MS Project, Jira), performance analytics platforms, and quality management systems is typical. Exceptional communication, problem-solving, and leadership skills help you drive improvements and align teams towards shared goals. These competencies ensure consistent, high-quality project delivery and operational efficiency, directly impacting client satisfaction and organizational performance.

What is the difference between Delivery Excellence vs Delivery Coordinator?

AspectDelivery ExcellenceDelivery Coordinator
Primary FocusOptimizing delivery processes, ensuring quality, and driving continuous improvementCoordinating delivery schedules, managing communication, and supporting delivery teams
Required CredentialsCertifications in project management, process improvement (e.g., PMP, Six Sigma)Basic project management or coordination certifications, relevant experience
Work EnvironmentStrategic, process-oriented, often in managerial or consulting rolesOperational, team-focused, often in client-facing or logistics settings
Industry UsageCommon in industries emphasizing quality and process improvementCommon in logistics, IT, and service delivery sectors

Delivery Excellence roles focus on improving delivery processes and ensuring quality standards, often requiring certifications like Six Sigma. Delivery Coordinators handle day-to-day scheduling and communication. While both roles support delivery, Delivery Excellence is more strategic and process-driven, whereas Delivery Coordinators are operational and support execution.

What is Delivery Excellence?

Delivery Excellence refers to the consistent achievement of high-quality results in project or service delivery, ensuring that client expectations are met or exceeded. It involves implementing best practices, efficient processes, and continuous improvement to maximize value, minimize risks, and deliver on time and within budget. Professionals in Delivery Excellence focus on optimizing performance, fostering collaboration, and driving accountability across teams to achieve operational excellence.

What comes under delivery excellence?

Delivery excellence in a job context refers to consistently providing high-quality, efficient, and reliable service or product delivery. It involves implementing best practices, process improvements, and quality standards to meet or exceed client expectations, often supported by project management skills and performance metrics.

What jobs make $1,000,000 a year?

In the field of Delivery Excellence, high-level executive roles such as Chief Delivery Officer or Vice President of Delivery can reach or exceed $1,000,000 annually, especially in large organizations or with performance bonuses. These roles typically require extensive experience, leadership skills, and a strong understanding of logistics, operations, and client management.
More about Delivery Excellence jobs
What job categories do people searching Delivery Excellence jobs look for? The top searched job categories for Delivery Excellence jobs are:
Delivery Excellence jobs near you
Infographic showing various Delivery Excellence job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 60% Full Time, 35% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $96,421 per year, or $46.4 per hour.
Mgr, Service Delivery Excellence & Gov

Mgr, Service Delivery Excellence & Gov

Johnson and Johnson

Raynham, MA • On-site, Remote

Full-time

Posted 4 days ago

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Human Resources
Job Sub Function:
HR Operations
Job Category:
Professional
All Job Posting Locations:
Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
DePuy Synthes is recruiting for a(n) Manager, Service Delivery Excellence & Governance, located in the US
The Manager, Service Delivery Excellence & Governance is responsible for driving consistency, transparency, and continuous improvement across the Global Business Services (GBS) organization. This individual contributor role serves as a key partner to functional leaders and service delivery teams, ensuring that services are clearly defined, performance is measured consistently, and improvement initiatives are prioritized and delivered effectively.
This role will shape and maintain the GBS Service Catalog, oversee service delivery performance management, drive alignment across global delivery centers, and manage the Continuous Improvement portfolio. The position plays a critical role in establishing governance, standard processes, and performance insights that enable a scalable, world-class GBS organization.
Key Responsibilities:
Service Management & Governance
  • Develop, maintain, and continuously enhance the GBS Service Catalog, including service definitions, ownership, service levels, and customer-facing documentation.

  • Partner with GBS functional leaders to establish and maintain standardized service frameworks, operating procedures, and performance expectations.

  • Support governance routines and service review processes across GBS functions and regions.

  • Drive consistency in service delivery practices across global delivery centers.

Performance Management & Insights
  • Own the GBS Service Delivery Scorecard, ensuring consistent measurement of key service, operational, quality, and customer experience metrics.

  • Develop executive-level dashboards and reporting that provide visibility into service performance, trends, risks, and opportunities.

  • Partner with Reporting & Insights teams to automate performance reporting and improve data quality.

  • Support monthly and quarterly business reviews through performance analysis and recommendations.

Continuous Improvement Portfolio Management
  • Establish and manage the GBS Continuous Improvement portfolio, including intake, prioritization, tracking, and benefits realization.

  • Partner with process owners and operational teams to identify improvement opportunities aligned to strategic priorities.

  • Monitor project progress, risks, outcomes, and value realization across the portfolio.

  • Promote continuous improvement methodologies and best practices across the organization.

Cross-Center Alignment & Operational Excellence
  • Facilitate alignment across delivery centers to drive standardization and reduce process variation.

  • Identify opportunities to simplify, streamline, and harmonize processes across functions and geographies.

  • Support implementation of common governance, metrics, and operating models.

  • Drive adoption of service management and operational excellence practices.

Stakeholder Engagement
  • Collaborate with functional leaders, site leaders, process owners, and business partners to understand service needs and improvement opportunities.

  • Influence stakeholders without direct authority to drive execution and organizational alignment.

  • Communicate progress, performance, and improvement outcomes to senior leadership.

Qualifications
Education
  • Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Finance, Information Systems, or related field.

  • Lean Six Sigma certification preferred.

Experience
  • 5-8 years of experience in Shared Services, Global Business Services, Operations Excellence, Process Improvement, Service Management, or Management Consulting.

  • Experience developing operational scorecards, KPIs, dashboards, or performance reporting frameworks.

  • Experience leading or coordinating continuous improvement initiatives and portfolios.

  • Strong understanding of process management, governance, and operational excellence concepts.

  • Experience working in global, matrixed organizations.

Skills
  • Service Management & Service Catalog Design

  • Performance Management & KPI Development

  • Continuous Improvement & Portfolio Governance

  • Process Standardization & Operational Excellence

  • Data Analysis & Reporting

  • Stakeholder Management & Influencing

  • Executive Communication & Presentation Skills

  • Power BI, Excel, and reporting tools

Success Measures
In this role, success will be measured by:
  • A comprehensive and adopted GBS Service Catalog.

  • Standardized service performance reporting across all GBS functions.

  • Improved visibility into service delivery through enterprise scorecards and dashboards.

  • Delivery of measurable value through the Continuous Improvement portfolio.

  • Increased alignment and consistency across global delivery centers.

  • Enhanced stakeholder satisfaction with GBS governance and performance management.

This role is ideal for someone who enjoys bringing structure to complexity, using data to drive decisions, and building the governance and operational discipline needed to scale a modern GBS organization.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers
Required Skills:
Preferred Skills:
Compliance Management, Conflict Resolution, Cultural Competence, Employee Experience, HR Best Practices, HR Operational Planning and Organizing, HR Strategic Management, Human Resources (HR) Auditing, Human Resources Development, Human Resources Law, Internal Communications, Managerial Courage, New Program Development, Performance Measurement, Process Improvements, Talent Management, Technical Credibility
The anticipated base pay range for this position is :
Additional Description for Pay Transparency:

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