Service Delivery Manager Position Overview We are seeking an experienced and customer-focused Service Delivery Manager to oversee the delivery of managed services and ensure a high level of client ...
Service Delivery Manager Position Overview We are seeking an experienced and customer-focused Service Delivery Manager to oversee the delivery of managed services and ensure a high level of client ...
Service Delivery Manager
Baltimore, MD · On-site
Service Delivery Manager Position Overview We are seeking an experienced and customer-focused Service Delivery Manager to oversee the delivery of managed services and ensure a high level of client ...
Service Delivery Manager
Baltimore, MD · On-site
Service Delivery Manager Position Overview We are seeking an experienced and customer-focused Service Delivery Manager to oversee the delivery of managed services and ensure a high level of client ...
Delivery Manager
Hyattsville, MD · On-site
$57.75K/yr
The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is ...
Delivery Manager
Hyattsville, MD · On-site
$57.75K/yr
The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is ...
Service Delivery Manager
Baltimore, MD · On-site
Service Delivery Manager Location : Baltimore, MD FTE ONLY • Strong understanding of IT infrastructure domains: • Server & storage technologies • Data center operations • Network and security ...
Service Delivery Manager
Baltimore, MD · On-site
Service Delivery Manager Location : Baltimore, MD FTE ONLY • Strong understanding of IT infrastructure domains: • Server & storage technologies • Data center operations • Network and security ...
Service Delivery Manager
Camp Springs, MD · On-site
Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...
Service Delivery Manager
Camp Springs, MD · On-site
Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...
Service Delivery Manager
Camp Springs, MD · On-site
Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...
Service Delivery Manager
Camp Springs, MD · On-site
Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...
Service Delivery Manager
Annapolis, MD · Remote
$180K - $190K/yr
The Service Delivery Manager leads enterprise IT operations and infrastructure programs supporting federal government agencies, including mission-critical environments. This position is fully remote.
Service Delivery Manager
Annapolis, MD · Remote
$180K - $190K/yr
The Service Delivery Manager leads enterprise IT operations and infrastructure programs supporting federal government agencies, including mission-critical environments. This position is fully remote.
Agile Delivery Manager Columbia, MD (Hybrid) 6 months contract-to-hire Client is looking for an Agile Delivery Manager with ample Project Management Experience. To succeed in this role, you will need ...
Agile Delivery Manager Columbia, MD (Hybrid) 6 months contract-to-hire Client is looking for an Agile Delivery Manager with ample Project Management Experience. To succeed in this role, you will need ...
Delivery Manager - Orphoz
Lisbon, MD · On-site
You will also manage project workstreams largely independently. As you gain experience, you will gradually assume responsibility for delivering parts of transformation projects yourself. You will ...
Delivery Manager - Orphoz
Lisbon, MD · On-site
You will also manage project workstreams largely independently. As you gain experience, you will gradually assume responsibility for delivering parts of transformation projects yourself. You will ...
Service Delivery Manager Location : Baltimore, MD Duration: Fulltime 12+ years Must Have Technical/Functional Skills • Strong understanding of IT infrastructure domains: • Server & storage ...
Service Delivery Manager Location : Baltimore, MD Duration: Fulltime 12+ years Must Have Technical/Functional Skills • Strong understanding of IT infrastructure domains: • Server & storage ...
The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...
The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...
The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...
The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...
Service Delivery Manager
Gaithersburg, MD · On-site
The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...
Service Delivery Manager
Gaithersburg, MD · On-site
The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...
Service Delivery Manager
Gaithersburg, MD · On-site
The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...
Service Delivery Manager
Gaithersburg, MD · On-site
The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...
... Management, etc.). Roles & Responsibilities • Own end to end delivery of IT infrastructure services, including servers, storage, networks, cloud platforms, and end user computing. • Ensure all ...
... Management, etc.). Roles & Responsibilities • Own end to end delivery of IT infrastructure services, including servers, storage, networks, cloud platforms, and end user computing. • Ensure all ...
Technical Delivery Manager Length of Contract: 12 months Interview type: Face to face - will request Skype if necessary Location: Owings Mills, MD Close/Due Date: 03/04/2014 RESPONSIBILITIES:
Technical Delivery Manager Length of Contract: 12 months Interview type: Face to face - will request Skype if necessary Location: Owings Mills, MD Close/Due Date: 03/04/2014 RESPONSIBILITIES:
Alternative Delivery Manager, Shore Approaches, responsibilities include providing direction and management for all phases of alternative/collaborative delivery projects. This position requires ...
Alternative Delivery Manager, Shore Approaches, responsibilities include providing direction and management for all phases of alternative/collaborative delivery projects. This position requires ...
Service Delivery Manager (PM IV) (Government)
Columbia, MD · On-site
$108K - $223.10K/yr
AT&T has an opening for a Service Delivery Manager to manage a multi-billion dollar program, provide oversight, guidance and direction to a team of staff delivering a full range of IT services - ...
Service Delivery Manager (PM IV) (Government)
Columbia, MD · On-site
$108K - $223.10K/yr
AT&T has an opening for a Service Delivery Manager to manage a multi-billion dollar program, provide oversight, guidance and direction to a team of staff delivering a full range of IT services - ...
Manage project pursuit development, resource planning, and budgeting. Qualifications: * 10+ years of experience in alternative delivery projects with increasing responsibility. * Proven track record ...
Manage project pursuit development, resource planning, and budgeting. Qualifications: * 10+ years of experience in alternative delivery projects with increasing responsibility. * Proven track record ...
... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest ...
... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest ...
Deliveries Manager information
What are the key skills and qualifications needed to thrive as a Deliveries Manager, and why are they important?
To thrive as a Deliveries Manager, you need expertise in logistics management, supply chain coordination, and experience in overseeing delivery operations, often supported by a relevant degree or industry certifications. Familiarity with route optimization software, warehouse management systems, and inventory tracking tools is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help build effective teams and maintain client satisfaction. These skills ensure efficient, timely, and cost-effective delivery operations, which are crucial for customer satisfaction and business success.
How does a Deliveries Manager typically collaborate with logistics, warehouse, and customer service teams to ensure timely order fulfillment?
A Deliveries Manager works closely with logistics to coordinate shipping schedules, with warehouse teams to monitor inventory and prepare orders, and with customer service to address delivery issues and update clients. Effective communication and real-time problem-solving are crucial, as each team relies on accurate information to keep deliveries on track. Regular meetings and shared digital tools help keep everyone aligned, ensuring that orders are fulfilled efficiently and any challenges are quickly resolved.
What are Deliveries Managers?
Deliveries Managers are professionals responsible for overseeing the delivery of products or services to customers, ensuring orders are fulfilled accurately, on time, and within budget. They coordinate logistics, manage delivery teams, and liaise with clients to resolve any issues that arise during the delivery process. Deliveries Managers also track performance metrics, optimize routes, and implement strategies to improve efficiency and customer satisfaction. Their role is crucial in industries such as retail, logistics, and supply chain management.
What is the difference between Deliveries Manager vs Logistics Coordinator?
| Aspect | Deliveries Manager | Logistics Coordinator |
|---|---|---|
| Primary Focus | Oversees delivery operations, manages delivery teams, ensures timely deliveries | Coordinates logistics activities, plans routes, manages shipments and inventory |
| Required Credentials | Often requires a high school diploma or equivalent; certifications in logistics or supply chain are a plus | Similar credentials; certifications in logistics or supply chain management are common |
| Work Environment | Warehouse, distribution centers, transportation hubs | Office-based with field visits, coordination with warehouses and transport providers |
| Industry Usage | Common in retail, e-commerce, transportation companies | Used across similar industries for planning and coordination roles |
The main difference is that a Deliveries Manager focuses on managing delivery teams and ensuring delivery operations run smoothly, while a Logistics Coordinator handles planning, scheduling, and coordinating shipments and inventory. Both roles require similar credentials and work within related environments, but their core responsibilities differ in scope and focus.
What are popular job titles related to Deliveries Manager jobs in Maryland? For Deliveries Manager jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Deliveries Manager jobs in Maryland look for? The top searched job categories for Deliveries Manager jobs in Maryland are:
What cities in Maryland are hiring for Deliveries Manager jobs? Cities in Maryland with the most Deliveries Manager job openings:
Full-time
Posted 7 days ago
Job description
Service Delivery Manager
Position Overview
We are seeking an experienced and customer-focused Service Delivery Manager to oversee the delivery of managed services and ensure a high level of client satisfaction within the commercial industry. This individual will serve as the primary point of contact for clients, manage service performance, coordinate internal teams, and drive continuous improvement across service operations.
The ideal candidate has experience working within a Managed Services Provider (MSP) environment, strong leadership skills, and a proven ability to manage client relationships while ensuring service excellence.
Key Responsibilities
Qualifications
Preferred Qualifications
Position Overview
We are seeking an experienced and customer-focused Service Delivery Manager to oversee the delivery of managed services and ensure a high level of client satisfaction within the commercial industry. This individual will serve as the primary point of contact for clients, manage service performance, coordinate internal teams, and drive continuous improvement across service operations.
The ideal candidate has experience working within a Managed Services Provider (MSP) environment, strong leadership skills, and a proven ability to manage client relationships while ensuring service excellence.
Key Responsibilities
- Manage the overall delivery of managed services to commercial clients
- Serve as the primary point of contact for client escalations, service reviews, and operational communication
- Ensure service level agreements (SLAs) and performance metrics are consistently achieved
- Coordinate with engineering, support, project management, and leadership teams to ensure successful service delivery
- Lead recurring client meetings, including business reviews and operational updates
- Monitor ticket trends, client satisfaction, and service performance to identify areas for improvement
- Drive process improvements and operational efficiencies across service delivery functions
- Assist with onboarding new clients and transitioning services into support operations
- Manage escalations and work proactively to resolve client concerns
- Maintain documentation related to client environments, processes, and service standards
- Support account growth by identifying opportunities for additional services and solutions
Qualifications
- 3+ years of experience in Service Delivery, Account Management, IT Operations, or Managed Services
- Experience working within an MSP or IT services environment
- Strong understanding of managed services, IT infrastructure, cloud services, networking, and support operations
- Proven ability to manage multiple clients and priorities in a fast-paced environment
- Excellent communication, organization, and problem-solving skills
- Experience managing client relationships and executive-level communication
- Familiarity with ticketing systems, SLAs, KPIs, and IT service management best practices
- Experience with platforms such as ConnectWise, ServiceNow, Autotask, Jira, or similar tools preferred
Preferred Qualifications
- ITIL certification or service management experience
- Previous leadership or team management experience
- Technical background in infrastructure, cloud, cybersecurity, or networking
- Bachelor's degree in Information Technology, Business, or related field preferred