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Job Title: Regional Operations Manager - Greater Washington DC

Location: Washington Dulles International Airport (IAD)

Employment Type: Full time, minimum 40 hours per week; on-site presence required during weather events; occasional travel. $95k- $115k

The members of the Inland Group of Companies are professional and experienced aviation services providers, offering deicing, environmental management, and ground handling solutions at over 50 airports in three countries. At Inland, our focus is the safe, efficient, and professional delivery of services to our customers.

Compensation and Benefits

• Compensation - Competitive wages based on location and experience.
• Benefits - Health, dental, and life insurance; 401(k) or applicable retirement plan with company match; Employee Assistance Program; employee discounts; DailyPay; flexible scheduling; on-the-job training; advancement opportunities; $300 referral bonuses.

Summary

Inland Deicing Services seeks an experienced, hands-on Contract Manager to lead day-to-day station operations for spent Aircraft De-Icing Fluid (ADF) collection, processing, storage, distribution, aircraft de-icing services and runway rubber and paint removal operations. This leader will own site safety and security, regulatory compliance, budget and asset stewardship, staff recruitment and development, customer and stakeholder relations, and continuous improvement to deliver safe, efficient, and compliant service during routine operations and high-demand weather events before, during and after service operations.

Key Responsibilities

• Site Leadership and Safety - Model and promote a learning safety culture; develop, deliver and enforce safety programs, emergency response plans, drills, and PPE requirements; ensure compliance with local, provincial/state, federal, and airport regulations.
• ADF and De-icing Operations - Manage all aspects of ADF collection, storage, processing, testing, distribution, and aircraft de-icing operations; ensure airline manual requirements and contract specifications are met.
• Regulatory Compliance and Reporting - Maintain environmental permits and hazardous materials procedures; complete timely, accurate regulatory and airline reporting; respond to FAA, Regulatory, and airport inquiries.
• People Management and Development - Recruit, onboard, train, evaluate, and coach station staff; develop and maintain manpower plans, cross-training, and succession planning; conduct regular performance reviews.
• Budgeting and Financial Controls - Prepare and manage station budgets, invoicing, payroll, labor tracking, and semi-annual inventories; control expenditures within approved budgets.
• Maintenance and Asset Management - Implement preventive maintenance programs; manage spare parts and vendor relationships; oversee equipment modifications and local purchasing.
• Quality Assurance and SOPs - Develop, implement, and maintain SOPs, O&M manuals, QA/QC programs, testing and calibration protocols, and documentation standards.
• Customer and Stakeholder Relations - Build and maintain strong relationships with airlines, airport authorities, regulatory bodies, suppliers, subcontractors, and internal teams; represent Inland at operational committees and industry working groups.
• Operational Performance and Continuous Improvement - Monitor station KPIs, delegate and realign staff to meet targets, lead process improvements to increase throughput and reduce downtime, and implement cost-saving initiatives.
• On-call Operational Support - Provide on-site leadership during weather events and other high-demand periods; coordinate investigations and corrective actions for incidents.

Required Qualifications

• Education - Post-secondary degree in Aviation Management, Business Management, Environmental Science, Engineering, or related field, or equivalent experience.
• Experience - 7+ years of airline, airport, industrial, or environmental operations experience including de-icing operations, customer service, maintenance, safety, and regulatory compliance.
• Regulatory and Security - Knowledge of environmental permitting, hazardous materials handling, and airport security requirements; ability to obtain and maintain airport security clearances and badges; ability to pass pre-employment background and drug screening.
• Technical and Administrative Skills - Strong computer skills including Microsoft Office and operational systems (e.g., Ice Link); experience with equipment testing, calibration, maintenance planning, budgeting, invoicing, and concise report writing.
• Leadership Skills - Demonstrated ability to lead teams, mentor staff, manage manpower plans, and drive performance under fluctuating demand.
• Licenses and Physical Requirements - Valid driver's license meeting company standards; ability to lift up to 50 lbs occasionally, work at heights up to 40 feet, and perform outdoor duties in varied weather conditions.

Preferred Qualifications

• Experience with distillation, glycol processing, wastewater treatment, or related chemical processing.
• Project management experience and strong stakeholder communication skills.
• Familiarity with aircraft decing operations and aviation operations.

Success Metrics

• Operational Availability - Processing and de-icing system uptime and adherence to production and service target rates.
• Safety Performance - Recordable incident rate, near-miss reporting rate, and completion of required safety trainings and drills.
• Budget Performance - Variance between actual and budgeted expenditures and labor costs.
• Regulatory Compliance - Timeliness and accuracy of environmental and airline reporting and zero permit violations.
• Customer Satisfaction - On-time service delivery, accuracy of records, and positive feedback from airline and airport stakeholders.

Work Environment and Physical Demands

• Environment - Combination of office work and outdoor industrial exposure; exposure to weather, dust, fuel, fumes, and noise.
• Physical Demands - Prolonged standing or sitting, bending, kneeling, climbing, reaching, manual handling, and use of PPE; specific vision and hearing requirements.
• Schedule - Full-time with required on-site presence during weather events and winter season; flexibility for shift coverage and occasional travel, including domestic or international as needed.

The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.