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Definity Jobs in Ontario (NOW HIRING)

Security Architect

Toronto, ON ยท On-site

CA$130K - CA$180K/yr

At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. What's in it for you? * Hybrid work schedule for most roles * Company share ownership ...

Specialist, Claims Planning

Toronto, ON ยท Hybrid

CA$73K - CA$123K/yr

At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. What's in it for you? * Hybrid work schedule for most roles * Company share ownership ...

Assistant, Executive

Toronto, ON ยท On-site

CA$59K - CA$109K/yr

At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. What's in it for you? * Hybrid work schedule for most roles * Company share ownership ...

At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. What's in it for you? * Hybrid work schedule for most roles * Company share ownership ...

At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. What's in it for you? * Hybrid work schedule for most roles * Company share ownership ...

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Definity information

What is a Definity job?

A job at Definity typically refers to working for Definity Financial Corporation, a Canadian insurance company specializing in property and casualty insurance. Employees at Definity may work in roles such as underwriting, claims, customer service, actuarial science, IT, or corporate functions. The company is known for its innovative approach to insurance and offers opportunities for career growth in a dynamic work environment. Definity values inclusivity, professional development, and provides comprehensive benefits to its employees.

What are some typical challenges faced by employees working at Definity, and how does the company support professional development?

Employees at Definity, a leading Canadian property and casualty insurance company, often encounter challenges related to adapting to evolving technologies and regulatory requirements in the insurance sector. The company supports its staff by offering comprehensive training programs, mentorship opportunities, and access to industry certifications. Definity also encourages internal mobility, enabling employees to explore diverse roles and advance their careers within the organization. Collaborative team structures and open communication channels further help team members navigate complex projects and industry changes.

What is the difference between Definity vs Customer Service Representative?

AspectDefinityCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, insurance companies, or financial institutionsRetail stores, call centers, or office settings
Industry UsageInsurance, finance, and related sectorsRetail, telecommunications, and service industries
Common Search/ComparisonDefinity vs Customer Service Representative

Definity roles typically involve specialized knowledge in insurance or finance, requiring specific certifications and working in professional environments. Customer Service Representatives focus on assisting customers across various industries, often with less specialized credentials. While both roles involve communication skills, Definity positions are more industry-specific, whereas Customer Service Representatives have broader customer-facing responsibilities.

What are the key skills and qualifications needed to thrive as a Definity Claims Adjuster, and why are they important?

To thrive as a Definity Claims Adjuster, you need strong analytical skills, attention to detail, and a background in insurance or related education. Familiarity with claims management systems, estimating software, and relevant certifications such as CIP (Chartered Insurance Professional) are typically required. Excellent communication, negotiation, and customer service skills help you manage claims efficiently and build trust with clients. These skills ensure accurate, fair claims resolutions and maintain customer satisfaction in a competitive insurance industry.
What are popular job titles related to Definity jobs in Ontario? For Definity jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Definity jobs in Ontario look for? The top searched job categories for Definity jobs in Ontario are:
What cities in Ontario are hiring for Definity jobs? Cities in Ontario with the most Definity job openings:
Infographic showing various Definity job openings in Ontario as of June 2026, with employment types broken down into 14% As Needed, 69% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution.

Senior Claims Adjuster- Bodily Injury/Casualty

Definity Financial

Waterloo, ON โ€ข Hybrid

CA$59K - CA$109K/yr

Full-time

Retirement, PTO

Posted 15 days ago


Job description

The Opportunity

Reporting to the Leader, National Casualty and Bodily Injury Claims, you have a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Senior Third Party Bodily Injury and Casualty claims. This includes Automobile, Homeowners, and Commercial third party claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Casualty and Bodily Injury claims of increasing complexity. You continually support the Team environment and raise your hand to assist others including mentoring junior team members. You have a desire to be part of a diverse, highly engaged and high-performance team.

What to Expect

  • Reporting to the Team Leader, Casualty, you are accountable for managing a portfolio of Senior Bodily Injury, Casualty, and General Liability Claims.
  • Engage all stakeholders in the effective management of a claim including underwriting and senior leadership
  • Confirming policy coverages, investigating claims to determine liability and quantum.ย  Maintaining detailed file records.ย 
  • Attending/participating in mediations, pre-trials and settlement initiatives.
  • Settle claims directly with claimants and with Plaintiff's Counsel.ย ย 
  • Direct and Instruct Defence Counsel.ย 
  • Mentoring of junior team members
  • Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors
  • Perform well in a busy operation and remain calm under pressure
  • Strive to continually push the boundaries of your adjusting experience and personal learnings
  • Team player adaptable to changing environment
  • Strong written and verbal communication skills
  • Ability to work independently

What You Bring

  • University degree, a college diploma or the CIP designation
  • Comfortable and experienced working on Ontario auto BI and CGL claims
  • Minimum 3 years of claims handling experience in Bodily Injury/Casualty Litigation
  • Notable Commercial General Liability Claims handling experience, both Bodily Injury and Property damage.ย ย ย 
  • Professional, friendly and courteous in all interactions, whether with customers or co-workers
  • Perform well in a busy operation and remain calm under pressure
  • Team player adaptable to a changing environment
  • A passion for coaching and mentoring junior staff
  • You're dependable with strong interpersonal skills
  • You have strong communication skills
  • You're focused on building engagement and culture
  • Proficient in MS Office and strong computer skills
  • Bilingualism in both English and French is an asset
  • Licensed in multiple provinces is an asset
  • Atlantic licensing an asset

Salary Range: $59,300 - $109,200

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement?ย We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.ย 

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parentsย 
  • Wellness and recognition programsย 
  • Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contactingย accessibility@economical.com.

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid