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Definity Jobs in Ontario (NOW HIRING)

Definity Financial

Analyst, Payroll

Waterloo, ON · Hybrid

CA$51K - CA$94K/yr

At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. What's in it for you? * Hybrid work schedule for most roles * Company share ownership ...

Definity Financial

Team Leader, Auto Claims

Waterloo, ON · Hybrid

CA$73K - CA$123K/yr

At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. What's in it for you? * Hybrid work schedule for most roles * Company share ownership ...

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Definity information

What is a Definity job?

A job at Definity typically refers to working for Definity Financial Corporation, a Canadian insurance company specializing in property and casualty insurance. Employees at Definity may work in roles such as underwriting, claims, customer service, actuarial science, IT, or corporate functions. The company is known for its innovative approach to insurance and offers opportunities for career growth in a dynamic work environment. Definity values inclusivity, professional development, and provides comprehensive benefits to its employees.

What are some typical challenges faced by employees working at Definity, and how does the company support professional development?

Employees at Definity, a leading Canadian property and casualty insurance company, often encounter challenges related to adapting to evolving technologies and regulatory requirements in the insurance sector. The company supports its staff by offering comprehensive training programs, mentorship opportunities, and access to industry certifications. Definity also encourages internal mobility, enabling employees to explore diverse roles and advance their careers within the organization. Collaborative team structures and open communication channels further help team members navigate complex projects and industry changes.

What is the difference between Definity vs Customer Service Representative?

AspectDefinityCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, insurance companies, or financial institutionsRetail stores, call centers, or office settings
Industry UsageInsurance, finance, and related sectorsRetail, telecommunications, and service industries
Common Search/ComparisonDefinity vs Customer Service Representative

Definity roles typically involve specialized knowledge in insurance or finance, requiring specific certifications and working in professional environments. Customer Service Representatives focus on assisting customers across various industries, often with less specialized credentials. While both roles involve communication skills, Definity positions are more industry-specific, whereas Customer Service Representatives have broader customer-facing responsibilities.

What are the key skills and qualifications needed to thrive as a Definity Claims Adjuster, and why are they important?

To thrive as a Definity Claims Adjuster, you need strong analytical skills, attention to detail, and a background in insurance or related education. Familiarity with claims management systems, estimating software, and relevant certifications such as CIP (Chartered Insurance Professional) are typically required. Excellent communication, negotiation, and customer service skills help you manage claims efficiently and build trust with clients. These skills ensure accurate, fair claims resolutions and maintain customer satisfaction in a competitive insurance industry.
What are popular job titles related to Definity jobs in Ontario? For Definity jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Definity jobs in Ontario look for? The top searched job categories for Definity jobs in Ontario are:
What cities in Ontario are hiring for Definity jobs? Cities in Ontario with the most Definity job openings:
Definity jobs near you
Infographic showing various Definity job openings in Ontario as of June 2026, with employment types broken down into 14% As Needed, 69% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution.

HR Business Intelligence Analyst

Definity Financial

Waterloo, ON • Hybrid

CA$59K - CA$109K/yr

Full-time

Retirement, PTO

Posted 9 days ago

Job description

The Opportunity

As part of the HR Analytics and Reporting team, the Analyst, HR Business Intelligence will play a key role in developing dashboard, reporting and data solutions for the broader HR team and advancing HR Analytics at Definity.  They will also partner with HR COEs and HRBP teams to bring meaningful data insights to drive workforce and business decision-making. 

What to expect 

  • Enhance HR Analytics value through Partnerships - Partner with HR leaders, HR COEs, and HR Business Partners to understand analytics needs and deliver actionable insights for regular and ad hoc requests 

  • Develop Robust Dashboards - Design, automate, and scale intuitive HR dashboards and reporting solutions, primarily leveraging Tableau. 

  • Build Data and Reporting Solutions and optimize end-to-end HR data pipelines and datasets utilizing Google Cloud Platform (GCP) technologies, including Google Cloud Storage and BigQuery.  Support regular reporting and data analysis requests from HR teams 

  • Develop Data Stories and transform raw data into engaging visual narratives and presentations that effectively communicate key trends and recommendations to non-technical stakeholders. 

  • Engage in learning opportunities (on data sources, systems, coding techniques, insurance industry concepts etc.) 

What you bring 

  • Data Visualization - Proven experience developing complex reports and dashboards. Strong proficiency in Tableau is preferred (experience with Power BI or Looker is acceptable). 

  • Technical Acumen and Cloud Platforms:Hands-on experience with Google Cloud Platform (GCP), specifically BigQuery, Cloud Storage. Demonstrated expertise in data wrangling, data reconciliation, and SQL. Experience using AI-powered development assistants. 

  • Data Insights - Exceptional analytical skills with a proven track record of translating complex data into clear, business-relevant insights. 

  • Communication & Trust - Excellent written and verbal communication skills, paired with the ability to maintain strict confidentiality when handling highly sensitive HR data.  

  • University or college degree in Math, Finance, Data Science, Computer Science, Actuarial Science, or a related analytical discipline (or equivalent experience). 

Preferred Qualifications (Assets): 

  • Domain Expertise:Prior experience building analytics solutions specifically using HR Data. 

  • Advanced Languages:Experience with additional data analysis programming languages (e.g., Python or R). 

Salary Range: $59,300 - $109,200 

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. 

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 
  • Wellness and recognition programs 
  • Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering. 

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here. 

Apply