Defect Manager Jobs in Frisco, TX (NOW HIRING)

Onshore Migration Assurance Lead / CBG ServiceNow Migration Business Validation Testing Lead
Must Have Technical/Functional Skills
Telecom & Networking
• Strong understanding of telecom network architectures and operations.
• Hands-on knowledge of:
o TCP/IP
o DNS
o DHCP
o SNMP
o BGP
o MPLS
o Ethernet Technologies
o WAN/LAN Networks
• Understanding of Service Assurance and Fault Management concepts.
• Familiarity with OSS/BSS environments.
Testing Skills
• Functional Testing
• System Integration Testing (SIT)
• End-to-End Testing
• Regression Testing
• API Testing
• Automation Testing
• UAT Support
• Defect Management
Tools & Technologies
• ServiceNow
• BMC Remedy
• Jira
• Postman
• SOAP UI
• HP ALM / Azure DevOps
• Selenium or equivalent automation frameworks
• SQL and database validation
Analytical Skills
• Strong troubleshooting and root cause analysis skills.
• Ability to correlate network events with business impacts.
Experience analyzing logs, alarms, incidents, and performance metrics.
Roles & Responsibilities
Quality Assurance & Test Strategy
• Define and execute comprehensive testing strategies for telecom and networking applications.
• Analyze business requirements, functional specifications, and network workflows to create effective test plans and testing approaches.
• Develop detailed test scenarios covering:
o Functional Testing
o Integration Testing
o Regression Testing
o System Testing
o End-to-End Testing
o User Acceptance Testing Support
Test Design & Execution
• Design and execute positive, negative, boundary, and regression test cases.
• Validate telecom business workflows, OSS/BSS integrations, and service assurance processes.
• Perform manual and automated testing across multiple environments.
• Ensure complete traceability between requirements, test cases, defects, and test results.
Telecom & Network Assurance Validation
• Validate network monitoring and fault management systems.
• Test alarm generation, event correlation, event suppression, and incident management workflows.
• Simulate network failure scenarios, including:
o Link failures
o Router/Switch outages
o Circuit disruptions
o Bandwidth degradation
o Service-impacting incidents
• Verify fault detection, service impact analysis, root cause identification, and remediation processes.
OSS/BSS & Integration Testing
• Validate integrations across:
o OSS Platforms
o BSS Platforms
o Service Assurance Systems
o Inventory Systems
o Provisioning Systems
o Ticketing Platforms
• Test integrations with platforms such as:
o ServiceNow
o BMC Remedy
o Monitoring and Event Management Systems
• Perform API validation for REST and SOAP services.
Automation Testing
• Develop and maintain automated test scripts and regression suites.
• Support CI/CD testing initiatives.
• Improve test coverage and reduce manual effort through automation.
• Collaborate with development teams to integrate automated testing into release pipelines.
B2B Customer Journey Validation
• Validate customer-facing portals and operational workflows.
• Ensure accurate visibility of incidents, tickets, notifications, and SLA performance.
• Test end-to-end enterprise customer experiences during fault and restoration scenarios.
Defect Management & Reporting
• Identify, analyze, document, and track defects through closure.
• Participate in defect triage and root cause analysis sessions.
• Provide daily and weekly quality reports highlighting:
o Test execution status
o Defect trends
o Quality risks
o Release readiness
Stakeholder Collaboration
• Collaborate with offshore and onshore teams, product owners, architects, and business analysts.
• Translate business requirements into measurable testing objectives.
• Communicate testing progress, risks, and recommendations to project stakeholders.
Education
Bachelors degree in Computer Science, Engineering, IT, Telecommunications, or related field. Equivalent telecom service assurance/testing leadership experience may be considered.
TCS Employee Benefits Summary
• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $120000 - $140000 a year
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