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Defect Manager Jobs in Dallas, TX (NOW HIRING)

AT&T

ServiceNow Senior Quality Assurance

Dallas, TX · On-site

$94K - $158K/yr

Defect Management * Identify, document, track, and resolve defects. * Work with developers to troubleshoot issues, validate fixes, and retest before closure. * Document defects with clear severity ...

AT&T

ServiceNow Senior Quality Assurance

Dallas, TX

$94K - $158K/yr

Defect Management * Identify, document, track, and resolve defects. * Work with developers to troubleshoot issues, validate fixes, and retest before closure. * Document defects with clear severity ...

AT&T

ServiceNow Senior Quality Assurance

Dallas, TX

$94K - $158K/yr

Defect Management * Identify, document, track, and resolve defects. * Work with developers to troubleshoot issues, validate fixes, and retest before closure. * Document defects with clear severity ...

Sonsoft Inc

Product Test Administration

Plano, TX

At least 2 years of experience in Release and Defect Management. * At least 2 years in conducting quality gate checks, defect identifications, logging, and reporting. * At least 2 years of experience ...

Glow Networks

Quality Assurance Engineer

Dallas, TX · On-site

... Defect Management, optimize Test Automation and Regression Test Suites, and Release Certification. You will develop common Test Classes and Methods for reusability, handle test libraries and improve ...

Sonsoft Inc

Product Test Administration

Plano, TX

Atleast 2 years of experience in Release and Defect Management * Atleast 2 years in conducting quality gate checks, defect identifications, logging and reporting * At least 2 years of experience with ...

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Defect Manager information

What are some common challenges a Defect Manager faces when coordinating between development and QA teams?

Defect Managers often encounter challenges such as ensuring clear communication between development and QA teams, prioritizing defects based on business impact, and managing tight release deadlines. Balancing multiple stakeholders’ expectations while maintaining accurate defect tracking can also be demanding. Successful Defect Managers proactively facilitate meetings, clarify defect statuses, and help develop efficient workflows to resolve issues quickly, fostering a collaborative environment.

What are Defect Managers?

Defect Managers are professionals responsible for overseeing the defect management process within a project or organization, particularly in software development and quality assurance. They coordinate the identification, documentation, prioritization, tracking, and resolution of defects (bugs or issues) found during testing phases. Defect Managers act as a bridge between testing teams and developers to ensure that defects are addressed efficiently and do not hinder project timelines. Their role is crucial to maintaining product quality and ensuring that all issues are properly managed before release.

What are the key skills and qualifications needed to thrive as a Defect Manager, and why are they important?

To thrive as a Defect Manager, you need a strong background in software testing, quality assurance, and defect lifecycle management, often supported by a degree in computer science or a related field. Familiarity with defect tracking tools such as JIRA, Bugzilla, or HP ALM, as well as knowledge of test management systems, is typically required. Excellent communication, attention to detail, and problem-solving abilities are vital soft skills for collaborating with development and testing teams. These skills and qualities are crucial for ensuring timely resolution of defects, maintaining product quality, and streamlining the software delivery process.
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Defect Manager jobs near you
ServiceNow Senior Quality Assurance

ServiceNow Senior Quality Assurance

AT&T

Dallas, TX • On-site

$94K - $158K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 700 frontline employees who took The Breakroom Quiz

37th of 78 rated telecommunications companies

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
Overview
The ServiceNow Senior Quality Assurance is responsible for ensuring the quality, reliability, performance, and stability of ServiceNow platform solutions. This role leads and supports quality assurance activities across platform enhancements, upgrades, scheduled releases, integrations, and emerging capabilities, including Now Assist. The ideal candidate will bring strong experience in software testing, automation, defect management, and cross-functional collaboration, with the ability to operate effectively in an Agile delivery environment.
Responsibilities:
Test Planning and Execution
  • Create and execute test plans, cases, and scripts for manual and automated testing.
  • Validate quality across ServiceNow enhancements, upgrades, and releases.
  • Perform functional, regression, integration, and end-to-end testing to ensure readiness.

Defect Management
  • Identify, document, track, and resolve defects.
  • Work with developers to troubleshoot issues, validate fixes, and retest before closure.
  • Document defects with clear severity, impact, and reproducibility details.

Performance and Security Testing
  • Conduct performance, load, stress, and security testing to assess reliability, scalability, and compliance.
  • Help identify risks and vulnerabilities and validate remediation.

ServiceNow Platform Testing
  • Validate ServiceNow configurations, workflows, integrations, and new capabilities.
  • Support testing for ServiceNow upgrades and scheduled releases.
  • Test Now Assist features and help maintain platform stability after changes.

Collaboration and Requirements Analysis
  • Work with product owners, developers, and stakeholders to review and understand requirements.
  • Ensure requirements are clear, complete, testable, and aligned with business goals.
  • Support Agile delivery through sprint planning, backlog refinement, and story reviews.

Automation and Continuous Improvement
  • Build and maintain automated test scripts to improve efficiency, repeatability, and coverage.
  • Identify ways to improve QA processes, standards, and best practices.
  • Drive continuous improvements that strengthen product quality and team effectiveness.

Qualifications:
Required
  • 3+ years of experience in software testing and quality assurance.
  • Demonstrated experience in test planning, test execution, defect management, and regression testing.
  • Experience with manual and automated testing methodologies.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work effectively in a collaborative, cross-functional environment.

Preferred
  • Bachelor's degree in Computer Science, Information Systems, or a related field preferred.
  • Experience with ServiceNow platform testing, including upgrades, scheduled releases, and Now Assist capabilities.
  • Experience working in Agile environments.
  • Familiarity with performance, load, stress, and security testing.
  • Relevant certifications may be required in some areas.

Why Join Us
This role offers the opportunity to help drive quality across a critical enterprise platform while working on high-impact enhancements, releases, and innovations within the ServiceNow ecosystem. The Senior Quality Assurance Engineer - ServiceNow will play an important role in delivering stable, scalable, and high-quality solutions that support business and customer needs.
Our ServiceNow Senior Quality Assurance earns between $94,300 - $158,400. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:
40
Time Type:
Regular
Location:
Atlanta, Georgia, Dallas, Texas
Salary Range:
$94,300.00 - $158,400.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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