Deep Blue Communications Jobs (NOW HIRING)

Job Category: Patient Relations Representative Requisition Number: PATIE001632

Full-Time On-site Garden City, NY 11530, USA

About Us: New York Plastic Surgical Group (NYPS Group) is the largest and longest-running private and academic plastic surgery practice in the United States. With more than 20 board-certified plastic surgeons practicing across 10+ affiliated offices, ambulatory surgery centers, and over 20 hospitals, NYPS Group provides expert, comprehensive, and compassionate care. Founded in 1948, NYPS Group, a division of Long Island Plastic Surgical Group, is one of the nation's most well-established plastic surgery practices, offering patients the collective expertise of specialty-trained surgeons dedicated to achieving exceptional outcomes.

Required Experience:

• Excellent verbal and written communication and interpersonal skills.
• Strong professionalism, organizational, and problem-solving abilities.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Proficiency or willingness to learn practice management and word processing software, including Excel, Word, PowerPoint, and NexTech.
• Working knowledge of medical billing protocols and medical terminology.
• Superior telephone, internet, and scheduling skills.
• Demonstrated commitment to exemplary customer service and professional decorum.

Key Responsibilities:

Patient Service and Communication

• Maintain thorough knowledge of all DBMS treatments, procedures, injectable products, and current promotions.
• Communicate with guests using professionalism, friendliness, sophistication, and confidence.
• Maintain a professional appearance and appropriate business attire.
• Advise aesthetic patients of the cancellation policy.
• Ensure a welcoming, clean, and organized reception and waiting room environment.

Scheduling and Front Office Operations

• Open and close the office according to established procedures.
• Answer telephone calls courteously and efficiently.
• Schedule and manage appointments for all DBMS locations.
• Constantly monitor DBMS provider schedules.
• Confirm patient appointments and notify patients of required paperwork.
• Verify and update patient demographic information during scheduling and confirmation.
• Prepare the office for the next business day by printing superbills and creating new patient packets.
• Registration, Documentation, and Compliance
• Ensure all new patient online registrations, medical histories, and demographic information are completed in a timely manner prior to appointments.
• Obtain required insurance information and government-issued photo identification for all new spa consults, as applicable.
• Adhere to established protocols for patient identification and documentation.
• Ensure all new patient paperwork, including medical history, is completed and uploaded into the NexTech patient file.
• Comply with all HIPAA regulations.
• Adhere to all departmental processes and procedures, including Check-In/Check-Out protocols.

Financial and Payment Processing

• Maintain knowledge of payment processes, including billing, packages, gift cards, and payment application.
• Adhere to money handling and cash protocols and procedures.
• Accurately post payments and complete necessary adjustments or corrections.
• Run daily financial reports for aesthetic providers (Charges by Input Date).
• Run payment, refund, and adjustment reports to complete the Daily Deposit.
• Process payments and maintain accurate financial records.

Loyalty Programs, Sales, and Promotions

• Register Alle loyalty program for patients, issue points, redeem coupons, enter bills, and process payments.
• Sell and promote DBMS retail products and services.
• Maintain and replenish retail inventory and shelves as needed.
• Ensure flawless execution of marketing promotions and enter all referral and discount code information into NexTech.

Inventory and Administrative Support

• Conduct and assist with weekly DBMS inventory counts and processing.
• Check in retail orders and report in NexTech.
• Assist the DBMS Director with administrative duties assigned.
• Maintain a clean, neat, organized, and properly stocked workstation.

Interdepartmental Coordination and Professional Development

• Serve as a liaison between all departments within NYPSG.
• Develop and maintain a full understanding of all NYPSG DBMS providers and physician preferences and procedures.
• Participate in departmental meetings, DBMS evening events, training sessions, and company-sponsored events.
• Support team building and organizational success through active engagement and collaboration.

Physical and Professional Requirements

• Ability to maintain professional composure and customer-focused demeanor at all times.
• Capacity to perform administrative, clerical, and front-desk duties for extended periods.
• Flexibility to work evenings, special events, and training sessions as required.

Education Requirements: Associate degree required; bachelor's degree preferred.

Location: Garden City (on-site)

Compensation: $20.00-$23.00

What We Offer:

• Comprehensive Health Benefits: Medical, Dental, and Vision Coverage.
• Voluntary Benefits: Options include Aflac (short-term disability, hospital, accident, and cancer coverage), long-term disability, life insurance, and pet insurance.
• Paid Time Off: 19 PTO days per year, in addition to 8 paid holidays.
• Retirement Benefits: 401(k) plan with a discretionary company match.
• Cosmetic & Med Spa Perks: Employee discounts on services and products at Deep Blue Med Spa.
• Additional discounts through PLUM and Work Advantage programs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.