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Deduction Resolution Analyst Jobs in Arizona (NOW HIRING)

Arizona Department of Administration

$93K/yr

Pay & Deduction Management: Manages and coordinates Pay Code and Deduction Code setups with the ERP ... Advanced Incident Resolution: Manages and resolves complex, highly technical ServiceNow help desk ...

Deloitte

Senior, Tax Services - Payroll Analyst

Tempe, AZ

$28.25 - $36.75/hr

Handle payroll-related deductions, including benefits, retirement contributions, and garnishments ... issue resolution, with strong analytical skills, attention to detail, and client-facing ...

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$93K/yr

Pay & Deduction Management: Manages and coordinates Pay Code and Deduction Code setups with the ERP ... Analysts to foster team growth and operational excellence. * Advanced Incident Resolution: Manages ...

Avnet, Inc.

Sr. Payroll Analyst

Phoenix, AZ · Hybrid

... deductions and payroll taxes * Monitors and ensures proper documentation of employee benefit ... Works cross-functionally with other departments (as required) to coordinate customer resolution and ...

Avnet, Inc.

Sr. Payroll Analyst

Tempe, AZ · Hybrid

... deductions and payroll taxes * Monitors and ensures proper documentation of employee benefit ... Works cross-functionally with other departments (as required) to coordinate customer resolution and ...

Avnet, Inc.

Sr. Payroll Analyst

Tempe, AZ · Hybrid

... deductions and payroll taxes * Monitors and ensures proper documentation of employee benefit ... Works cross-functionally with other departments (as required) to coordinate customer resolution and ...

Avnet, Inc.

Sr. Payroll Analyst

Phoenix, AZ · Hybrid

... deductions and payroll taxes * Monitors and ensures proper documentation of employee benefit ... Works cross-functionally with other departments (as required) to coordinate customer resolution and ...

Avnet, Inc.

Sr. Payroll Analyst

Phoenix, AZ · On-site

... deductions and payroll taxes * Monitors and ensures proper documentation of employee benefit ... Works cross-functionally with other departments (as required) to coordinate customer resolution and ...

Vensure Employer Services

Be Seen First

***DIRECT FAST HIRE****Payroll Supervisor (On-Site / AZ)

Chandler, AZ · On-site

$50K - $60K/yr

Responsibilities include processing payroll, training new hires, problem resolution, and suggesting ... Analyze payroll problems and provide appropriate resolutions * Follow and enforce federal, state ...

Acosta

Trade Specialist

Phoenix, AZ

This role provides analytical, systems, and reconciliation expertise to support trade investment ... The Trade Specialist independently manages complex client systems, drives exception resolution, and ...

Acosta

Trade Specialist

Phoenix, AZ · On-site

$21.25/hr

This role provides analytical, systems, and reconciliation expertise to support trade investment ... Auditing client events to validate deduction application accuracy and uphold financial integrity.

RPM Living

Payroll Operations Manager

Phoenix, AZ · On-site

Ensures accurate calculation of wages, company deductions and tax withholdings. Ensures proper ... for data analysis, reporting, and problem-solving. * Ability to communicate effectively both ...

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All JobsDeduction Resolution Analyst JobsDeduction Resolution Analyst Jobs in Arizona

Deduction Resolution Analyst information

What is a deduction resolution specialist?

A deduction resolution specialist is a professional responsible for investigating and resolving billing discrepancies, such as incorrect charges or unpaid amounts, often within accounts receivable or billing departments. They analyze account data, communicate with clients or internal teams, and use financial software to ensure accurate billing and collections.

What is a resolution analyst?

A resolution analyst is a professional who investigates and resolves discrepancies, disputes, or issues related to financial transactions, accounts, or claims. They often work with data analysis tools and require strong problem-solving skills to ensure accurate and timely resolution of issues within organizations such as banks, insurance companies, or billing departments.

What does a deduction analyst do?

A deduction resolution analyst reviews and investigates customer account deductions to identify errors, discrepancies, or fraudulent activity. They analyze billing data, communicate with internal teams or clients, and use accounting or ERP systems to resolve issues efficiently and ensure accurate financial records.

What are the key skills and qualifications needed to thrive as a Deduction Resolution Analyst, and why are they important?

To thrive as a Deduction Resolution Analyst, you need strong analytical skills, attention to detail, and a background in finance, accounting, or business administration. Familiarity with ERP systems like SAP or Oracle, proficiency in Excel, and knowledge of claims management software are typically required. Effective communication, problem-solving ability, and perseverance are standout soft skills for this role. These skills ensure that deduction issues are accurately identified, investigated, and resolved efficiently, minimizing financial losses for the organization.

What type of analyst gets paid the most?

Among analyst roles, senior or specialized analysts such as financial analysts, data analysts with advanced skills, or management-level analysts tend to earn the highest salaries. Deduction Resolution Analysts typically earn less than senior financial or data analysts, especially those with certifications like CPA or CFA, or those in leadership positions. Salary varies based on experience, industry, and location.

What are Deduction Resolution Analysts?

Deduction Resolution Analysts are professionals responsible for investigating and resolving payment deductions taken by customers from invoices, often in accounts receivable departments. They analyze the validity of deductions, collaborate with internal teams and customers, and ensure that disputes are resolved in a timely manner. Their work helps companies maintain accurate financial records and recover revenue that may otherwise be lost due to unauthorized or incorrect deductions.

What is the difference between Deduction Resolution Analyst vs Accounts Receivable Specialist?

AspectDeduction Resolution AnalystAccounts Receivable Specialist
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications in accounting or financeUsually requires a high school diploma; some roles benefit from accounting or finance certifications
Work EnvironmentOffice setting, handling deduction disputes and resolution processesOffice environment, managing invoicing, payments, and collections
Industry UsageCommon in retail, manufacturing, and distribution sectorsWidely used across various industries including retail, healthcare, and manufacturing

While both roles involve financial transactions, a Deduction Resolution Analyst primarily focuses on resolving deduction disputes and ensuring accurate account balances, whereas an Accounts Receivable Specialist manages invoicing, collections, and payment processing. The roles often overlap in skills and industry usage but differ in specific responsibilities and focus areas.

What are some common challenges faced by Deduction Resolution Analysts and how are they typically addressed?

Deduction Resolution Analysts often encounter challenges such as resolving complex payment discrepancies, navigating incomplete documentation, and managing high volumes of disputed transactions. These issues are typically addressed through rigorous attention to detail, strong communication with both internal teams and external customers, and effective use of deduction management software. Analysts also rely on well-established processes and support from cross-functional departments like sales, accounts receivable, and customer service to resolve issues efficiently and minimize future deductions.
What are popular job titles related to Deduction Resolution Analyst jobs in Arizona? For Deduction Resolution Analyst jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Deduction Resolution Analyst jobs in Arizona look for? The top searched job categories for Deduction Resolution Analyst jobs in Arizona are:
What cities in Arizona are hiring for Deduction Resolution Analyst jobs? Cities in Arizona with the most Deduction Resolution Analyst job openings:
Deduction Resolution Analyst jobs near you
Sr. Business Analyst

Sr. Business Analyst

Arizona Department of Administration

On-site, Remote

$93K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 25 days ago

Job description

Sr. Business Analyst
Job No: 541834
Work Type: Full-time
Location: REMOTE OPTIONS, PHOENIX
Categories: Accounting/Auditing
ARIZONA DEPARTMENT OF ADMINISTRATION
Delivering results that matter by providing best in class support services.
Sr. Business Analyst
Job Location:
Division of Business and Finance (DBF)
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures
Main Office Location: 100 N. 15th Ave. Suite 302, Phoenix, AZ 85007
Posting Details:
Salary: Up to $93,250
Grade: 22
Open Until Business Needs Are Met (1st Review of Resumes 7/13/2026)
Job Summary:
The Arizona Department of Administration (ADOA), Division of Business and Finance (DBF), is seeking a skilled and collaborative Sr. Business Analyst to join the Central Payroll team. In this pivotal role, you will act as the primary liaison between Central Payroll, the state's enterprise resource planning system (AZ360 HRM), and various State agencies, providing critical technical support and functional analysis for both human resource management and financial payroll operations. As a champion for the organization's key business processes, you will handle the full lifecycle of technical payroll projects by gathering requirements, translating them into robust functional and use-case documentation, and partnering closely with developers through design and construction. Additionally, you will drive quality assurance by designing and executing comprehensive system test plans, scripts, and cases, all while upholding rigorous business systems standards through proven project management methodologies. Beyond technical execution, you will serve as a leader and mentor, coaching intermediate business analysts within the team and creating impactful quick reference guides and training materials to empower end-users across the state.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
  • Data Analysis & Technical Support: Collaborates with GAO Central Payroll, multiple state agencies, and external partners to perform large-scale AZ360 data extractions and advanced analysis using Structured Query Language (SQL); provides expert guidance on integration requirements and system design for seamless payroll processing.
  • Project Leadership: Leads both large and small technical projects for Central Payroll utilizing Business Analysis Body of Knowledge (BABOK) frameworks, overseeing AZ360 HRM functionality enhancements and the integration of third-party payroll tools.
  • Report Coordination & Quality Assurance: Coordinates, assists with the design of, and tests specialized payroll reports developed by the ERP division to ensure strict alignment with specific agency and state requirements.
  • System Configuration & Governance: Recommends AZ360 HRM configuration changes and system defect resolutions, representing Central Payroll at the business unit Change Control Board (CCB).
  • Pay & Deduction Management: Manages and coordinates Pay Code and Deduction Code setups with the ERP division, leveraging a deep understanding of AZ360 FIN to ensure accurate charging of object codes (pay) and expenditures (deductions).
  • Absence Management Oversight: Monitors and reports on Absence Management Plans to ensure system accrual rules and rates strictly comply with diverse Personnel Systems, working in close coordination with ADOA HR and independent state agencies.
  • Team Leadership & Mentorship: Serves as a technical leader within Central Payroll by coaching, mentoring, and training Intermediate Business Analysts to foster team growth and operational excellence.
  • Advanced Incident Resolution: Manages and resolves complex, highly technical ServiceNow help desk tickets escalated within the payroll division to minimize system downtime and user disruption.

Knowledge, Skills & Abilities (KSAs):
Knowledge of:
  • Considerable knowledge of the methods and techniques of automated payroll systems.
  • Knowledge of reference materials such as federal regulations, Arizona Revised Statutes, applicable agency manuals, and policies and procedures.
  • General knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development.
  • Familiarity with Business Analysis Body of Knowledge (BABOK).
  • Considerable knowledge of data collection and analytics, project management principles and practices, partnering and consulting with customers of all levels.
  • Considerable knowledge of Google software suite, and translating data trends into usable information for non-technical audiences.

Skills in:
  • Skill in work organization and accomplishment.
  • Skill in analysis and interpretation of financial data.
  • Skill in spreadsheet development and statistical sampling techniques.
  • Skill in work techniques required to maintain accounting records through financial systems (includes personal and mainframe computer skills).
  • Skill in leadership and interpersonal relationships.
  • Skill in oral and written communications.
  • Skill in multi-tasking and adaptability to changing priorities on a regular basis.
  • Skill in collaborating with team members and other agency personnel to achieve shared goals.

Ability to:
  • Ability to speak in public.
  • Ability to interact positively.
  • Ability to balance, prioritize and organize multiple tasks.
  • Ability to work collaboratively in teams and across organizations.
  • Ability to synthesize feedback and adjust plans accordingly.
  • Ability to build strong relationships inside and outside the organization.

Selective Preference(s):
  • Prefer a bachelor's Degree and/or 10 years of experience in business analysis (or equivalent experience), PMI certification a plus. Lean or Six-sigma certification a plus.

Pre-Employment Requirements:
  • Background and reference check, including a criminal records verification.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
  • Sick leave
  • Vacation with 10 paid holidays per year
  • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
  • Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment.

Contact Us:
  • If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance.
  • The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Advertised: 28 Jun 2026 US Mountain Standard Time
Applications close:
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