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Debt Collections Manager Jobs in Connecticut (NOW HIRING)

Maplewood Senior Living

Collection Specialist

Westport, CT · On-site

$19.25 - $26.25/hr

Bad debt collections: Manage aged and delinquent accounts through to resolution, including payment plan setup, escalation, documentation, and coordination with third-party collections or legal as ...

Maplewood Senior Living

Collection Specialist

Westport, CT · On-site

$19.25 - $26.25/hr

Bad debt collections: Manage aged and delinquent accounts through to resolution, including payment plan setup, escalation, documentation, and coordination with third-party collections or legal as ...

TekSky

Director of Finance

Waterbury, CT · On-site

Oversee cash management, liquidity risk, foreign exchange activities, and debt issuance * Manage Accounts Receivable, including credit management and collections * Collaborate with the sales team to ...

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Debt Collections Manager information

What does a debt collections manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.

What are some common challenges a debt collections manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What are the key skills and qualifications needed to thrive as a debt collections manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are popular job titles related to Debt Collections Manager jobs in Connecticut?

For Debt Collections Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Debt Collections Manager jobs in Connecticut look for?

The top searched job categories for Debt Collections Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Debt Collections Manager jobs?

Cities in Connecticut with the most Debt Collections Manager job openings:

Debt Collections Manager jobs near you

Collection Specialist

Maplewood Senior Living

Westport, CT • On-site

$19.25 - $26.25/hr

Full-time

Re-posted 6 days ago

Maplewood Senior Living rating

5.5

Company rating: 5.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Reports To: Revenue Accounting Manager

Summary: We are seeking an experienced Collections Specialist to manage the full accounts receivable and collections lifecycle for our resident accounts at our 18 locations. This role combines strong customer service skills with disciplined follow-through: you'll be the friendly first point of contact for billing questions, outreach on past-due balances, and long-term care insurance documentation. Experience in senior living, assisted living, or residential housing is a strong plus, as familiarity with resident billing cycles and payer sources helps this role succeed from day one.

Essential Functions

  • Billing support: Serve as a knowledgeable, patient resource for general billing questions from residents, families, responsible parties, and internal staff—explaining charges, statements, and payment options clearly and compassionately.
  • Courtesy outreach: Conduct proactive, professional outreach on late and past-due payments, working with account holders to resolve balances while preserving positive relationships.
  • Bad debt collections: Manage aged and delinquent accounts through to resolution, including payment plan setup, escalation, documentation, and coordination with third-party collections or legal as needed.
  • Long-term care insurance documentation: Prepare, submit, and track long-term care (LTC) insurance claims and supporting documentation, following up with carriers to ensure timely reimbursement and accurate account posting.
  • Account maintenance: Reconcile accounts, apply payments and adjustments accurately, and maintain thorough, up-to-date records of all collection activity and communications.
  • Reporting: Monitor AR aging, flag at-risk accounts, and provide regular status updates to management on collections performance and outstanding balances.
  • Cross-functional coordination: Partner with billing, executive directors at each building, and finance teams to resolve discrepancies and ensure billing accuracy.

Qualifications

Required

  • 3+ years of relevant experience in collections and billing.
  • Demonstrated ability to handle sensitive financial conversations with professionalism, empathy, and tact.
  • Strong organizational skills and attention to detail, with the ability to manage multiple accounts and deadlines simultaneously.
  • Proficiency with billing/AR software and standard office applications (e.g., Excel).
  • Clear written and verbal communication skills.

Preferred

  • Experience in senior living, assisted living, skilled nursing, or residential housing.
  • Familiarity with long-term care insurance claims and documentation.
  • Understanding of multiple payer sources and resident billing cycles.
  • Experience with Yardi, PCC, or similar ERPs.

Key Competencies

  • Balances persistence with empathy when pursuing payment.
  • Comfortable working with residents, families, and responsible parties who may be navigating difficult circumstances.
  • Self-directed and reliable in following up on open items and deadlines.
  • Discreet and trustworthy when handling confidential financial and health-related information.

Team and Reporting Structure

  • Reports to: Revenue Accounting Manager
  • Works alongside: Billing Specialist and Senior Revenue Accountant

What Maplewood Senior Living employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Maplewood Senior Living logo

About Maplewood Senior Living

Sourced by ZipRecruiter

Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider with locations in CT, MA, and OH, and new communities soon to open in NY and NJ. We offer a home-like, luxury environment for our residents, allowing them to live "the good life" in a safe environment.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Westport, CT, US

Year founded

2004

Social media

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