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Debt Collection Jobs in New Mexico (NOW HIRING)

gpac

Commercial Credit Analyst

Farmington, NM · On-site

... collection and spreading of interim and annual financial statements provided by clients, and update ... Interpret key financial ratios (e.g. cash flow to debt service, debt-to-equity, etc.) * Provides ...

gpac

Commercial Credit Analyst

Alamogordo, NM · On-site

... collection and spreading of interim and annual financial statements provided by clients, and update ... Interpret key financial ratios (e.g. cash flow to debt service, debt-to-equity, etc.) * Provides ...

gpac

Commercial Credit Analyst

Deming, NM · On-site

... collection and spreading of interim and annual financial statements provided by clients, and update ... Interpret key financial ratios (e.g. cash flow to debt service, debt-to-equity, etc.) * Provides ...

gpac

Commercial Credit Analyst

Las Cruces, NM · On-site

... collection and spreading of interim and annual financial statements provided by clients, and update ... Interpret key financial ratios (e.g. cash flow to debt service, debt-to-equity, etc.) * Provides ...

gpac

Commercial Credit Analyst

Albuquerque, NM · On-site

... collection and spreading of interim and annual financial statements provided by clients, and update ... Interpret key financial ratios (e.g. cash flow to debt service, debt-to-equity, etc.) * Provides ...

gpac

Commercial Credit Analyst

Santa Fe, NM · On-site

... collection and spreading of interim and annual financial statements provided by clients, and update ... Interpret key financial ratios (e.g. cash flow to debt service, debt-to-equity, etc.) * Provides ...

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Debt Collection information

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$22

$35

How much do debt collection jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for debt collection in New Mexico is $22.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $27.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a debt collector, and why are they important?

To thrive as a Debt Collector, you need strong negotiation abilities, knowledge of financial regulations, and typically a high school diploma or equivalent. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certification in debt collection practices is beneficial. Excellent communication, resilience, and problem-solving skills help build rapport and handle difficult conversations with debtors. These skills are crucial for maximizing successful collections while maintaining compliance and positive client relationships.

What is the difference between Debt Collection vs Credit Analyst?

AspectDebt CollectionCredit Analyst
Required CredentialsHigh school diploma, sometimes certifications in collectionsBachelor's degree in finance, economics, or related field
Work EnvironmentCollections agencies, banks, or credit firms; often fast-paced and target-drivenBanking institutions, corporations; analytical and office-based
Employer & Industry UsageUsed by debt collection agencies, financial institutionsUsed by banks, credit companies, and financial services

Debt Collection and Credit Analyst roles share some financial knowledge but differ in focus. Debt collectors primarily recover overdue payments, often working in high-pressure environments, while credit analysts evaluate creditworthiness to inform lending decisions. Both roles require financial understanding but serve different functions within the credit industry.

What are some common challenges faced by debt collectors and how can they be managed effectively?

Debt collectors often encounter challenges such as dealing with uncooperative or distressed customers, managing high call volumes, and adhering to strict regulatory requirements. Effective communication skills, empathy, and resilience are crucial for handling difficult conversations and finding solutions that work for both the debtor and the organization. Many companies provide ongoing training, team support, and access to compliance resources to help collectors navigate these challenges and maintain high ethical standards.

What is debt collection?

Debt collection is the process of pursuing payments of debts owed by individuals or businesses. Collection agencies or internal company departments contact debtors to recover outstanding amounts, often after the original creditor has been unsuccessful in collecting the debt. The process may involve phone calls, written notices, and in some cases, legal action. Debt collectors must follow regulations that protect consumers, such as the Fair Debt Collection Practices Act (FDCPA) in the United States. The goal is to recover as much of the owed amount as possible while complying with legal and ethical standards.
What are popular job titles related to Debt Collection jobs in New Mexico? For Debt Collection jobs in New Mexico, the most frequently searched job titles are:
What job categories do people searching Debt Collection jobs in New Mexico look for? The top searched job categories for Debt Collection jobs in New Mexico are:
What cities in New Mexico are hiring for Debt Collection jobs? Cities in New Mexico with the most Debt Collection job openings:
Debt Collection jobs near you
Infographic showing various Debt Collection job openings in New Mexico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,352 per year, or $22.3 per hour.

Collections Assistant Manager

State Employees Credit Union

Santa Fe, NM • On-site

$56K - $70K/yr

Full-time

Re-posted 23 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Position Title: Collections - Assistant Manager
REPORTS TO: Collections Manager
SUPERVISES: YES
JOB STATUS: Exempt
JOB GRADE 11: $56,222.40 - $70,262.40 Targeted Pay
*This positions works on-site. Remote work is not available at this time.
JOB SUMMARY:
This employee is responsible for overseeing and managing our collections team. Reporting directly to the AVP of Collections, the Collections Supervisor will lead a team of collections specialists, ensuring the efficient and effective collection of delinquent accounts. This role requires strong leadership, excellent communication skills, and a deep understanding of financial regulations to maintain the credit union's financial health while delivering exceptional service to our members. This position supports the AVP/Collections by supervising daily collection activities, managing delinquent accounts, and developing strategies to minimize future loan losses.
All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.
Duties/Responsibilities:
  • Supervise, mentor, and develop a team of collections agents to ensure optimal performance and professional growth. Provide coaching, feedback, and training to improve individual and team productivity.
  • Collaborate with the AVP/Collections to develop and implement collections strategies aimed at reducing delinquency, improving recovery rates, and achieving overall department goals.
  • Monitor the aging report to identify delinquent accounts. Take appropriate action to resolve overdue balances, ensuring compliance with the credit union's policies, procedures, and regulatory requirements.
  • Assist members in resolving account issues while maintaining a fair and empathetic approach.
  • Ensure all communications with members are professional, respectful, and in compliance with all relevant regulations. Address member inquiries, disputes, and payment arrangements to maintain positive relationships and foster member loyalty.
  • Maintain a strong understanding of federal, state, and local regulations related to collections, including the Fair Debt Collection Practices Act (FDCPA) and other consumer protection laws. Ensure team adherence to all compliance requirements.
  • Resolve complex or escalated accounts, including high-risk or high-priority members, negotiating payment plans or settlements while maintaining a high level of service.
  • Prepare and submit regular reports to the AVP/Collections on key performance indicators (KPIs), collection progress, trends, and challenges. Provide data-driven recommendations to improve collections processes.
  • Work closely with other departments to ensure effective resolution of accounts and alignment on organizational goals.
  • Stay current with industry trends and regulatory changes, recommending improvements to the collections process and systems to enhance operational efficiency and service.
  • Perform other duties as assigned.

Required Skills/Abilities:
  • Advanced knowledge of lending products, services, and the collections process.
  • Knowledge state and federal regulations such as the FDCPA, HIPAA, and other consumer protection laws is required.
  • Strong leadership and team management abilities, with a proven track record of motivating and developing a team to achieve and exceed performance targets.
  • Excellent verbal and written communication skills, with the ability to resolve issues in a tactful and professional manner.
  • Ability to assess complex financial situations and provide strategic solutions to improve collections outcomes.
  • Experienced in handling legal collection matters, bankruptcies, and repossessions.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook) and collections systems.
  • Strong decision-making skills with the ability to handle challenging situations while maintaining a positive member experience.
  • Ability to multitask in a fast-paced environment while meeting deadlines.
  • Demonstrate patience, tact, enthusiasm and positive attitude toward all members and general public.
  • Those in a leadership role are expected to participate in company meetings, community events, and similar engagements as ambassadors to the organization and its mission. These include voluntary and involuntary events that although ordinarily will be during business hours, does include weekends and evenings as announced.
  • Job Related Travel - As required.

Education/Experience:
  • Education or experience equivalent to a Bachelor's degree in Business Administration, Finance, or related field, in addition to 5 plus years' of progressively responsible experience in collections, credit management, or related field.
  • Experienced in supervising staff and leading teams.
  • Experience in a credit union or financial institution is preferred but not required.

General Requirements:
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
  • Work in a safety conscientious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
  • Adhere to policy on Drug Free Workplace.
  • Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Some standing, walking, kneeling, stooping, bending and lifting.
  • Must be able to lift up to fifteen (15) pounds at times.
  • Must be able to access and navigate credit union facilities.

State Employees Credit Union offers a highly competitive benefits package
Applications must be received by Human Resources
State Employees Credit Union of New Mexico is an Equal Opportunity Employer
Equal Opportunity Employer, including disabled and veterans.

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