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Debt Collection Operations Manager Jobs in Milton, ON

Charger Logistics Inc

Finance Manager

Brampton, ON · On-site

Manage treasury operations, including cash flow forecasting, liquidity planning, working capital, and daily cash positioning. * Oversee the company's debt portfolio, including financing facilities ...

Charger Logistics Inc

Finance Manager

Brampton, ON · On-site

Manage treasury operations, including cash flow forecasting, liquidity planning, working capital, and daily cash positioning. * Oversee the company's debt portfolio, including financing facilities ...

The City of Guelph

The City of Guelph

Guelph, ON · On-site

CA$86K - CA$108K/yr

... Collection, Logistics and Site Operations Staff. Reporting to the Manager, Logistics & Site Operations, the ideal candidate will have a focus on safety, quality customer service and continuous ...

Rogers Communications

Manager, Collections

Dundas, ON · On-site

Develop reporting, dashboards, forecasts, and business cases to support operational and executive ... Manage relationships with third-party collections partners and support vendor performance and ...

Rogers Communications

Manager, Collections

York, ON · On-site

Develop reporting, dashboards, forecasts, and business cases to support operational and executive ... Manage relationships with third-party collections partners and support vendor performance and ...

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Debt Collection Operations Manager information

What does a debt collection operations manager do?

A Debt Collection Operations Manager oversees the day-to-day activities of a debt collection department or agency. They are responsible for managing staff, setting collection targets, ensuring compliance with laws and regulations, and improving collection processes. Their role often includes monitoring performance metrics, training collectors, and implementing strategies to maximize recovery rates while maintaining ethical standards. They also handle escalated cases and work closely with clients to meet their collection needs.

What are the key skills and qualifications needed to thrive as a debt collection operations manager, and why are they important?

To thrive as a Debt Collection Operations Manager, you need expertise in debt recovery processes, compliance regulations, and team management, often backed by a degree in business or finance. Familiarity with debt collection software, CRM systems, and knowledge of the Fair Debt Collection Practices Act (FDCPA) are typically required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for guiding teams and negotiating with clients. These competencies are crucial for maximizing recovery rates, ensuring legal compliance, and maintaining positive client relationships.

What are some common challenges faced by a debt collection operations manager, and how can they be addressed?

Debt Collection Operations Managers often encounter challenges such as managing high-stress situations, balancing compliance with recovery targets, and leading teams through frequent regulatory changes. Successfully addressing these requires implementing clear processes, investing in ongoing staff training, and fostering open communication within the team. Additionally, leveraging technology to track performance metrics and staying updated on industry regulations can help ensure the department remains effective and compliant.

Accounts Receivable and Collection Specialist

Toronto, ON • Hybrid

Achievers
See more jobs at Achieversexternal

CA$52K - CA$62K/yr

Full-time

Medical, Life, PTO

Re-posted 19 hours ago

Job description

Reporting to the Accounts Receivable Manager, you will be responsible for managing customer collections, resolving billing-related inquiries, and ensuring timely receipt of payments while maintaining positive customer relationships. You will work closely with customers and internal stakeholders to address outstanding balances, reconcile accounts, and support the overall health of the business's cash flow. The ideal candidate is solutions-oriented with strong communication, negotiation, and problem-solving skills, keen attention to detail, and the ability to work independently in a fast-paced environment.

Why you'll love this role:
  • An opportunity to play an important role in managing cash flow, supporting customer retention, and helping a global growing SaaS company operate efficiently.
  • Own your work and drive improvements. This isn't just a collections role. You'll have the opportunity to identify process gaps, recommend improvements, and help build scalable finance operations that support a high-growth business.
  • Partner across the business. You'll collaborate with teams across Finance, Customer Success, Sales, and Operations to solve problems, improve customer experiences, and ensure smooth billing and payment processes.
  • Work with customers around the world. As a global organization, Achievers supports customers across multiple regions, giving you exposure to a diverse customer base and the opportunity to grow your skills.
  • Join a company that genuinely invests in its people. Achievers is built on a culture of belonging, recognition, and growth. You'll be surrounded by collaborative teammates, have opportunities to develop your career, and work for a company whose mission is to help people feel valued at work.
How you'll shape our accounting practices:
  • Execute AR related processes accurately and in a timely manner by performing analysis and reconciliations, creating journal entries, and following up with open and reconciling items.
  • Identify outstanding account receivables and reach out to customers to discuss their debt.
  • Resolve billing and customer credit issues, and encourage timely payments.
  • Generate monthly reports and assist with account reconciliation.
  • Collaborate with various stakeholder groups to address inquiries from internal and external customers and recommend solutions. 
  • Assist in developing process improvement policies and procedures. 
  • Assist in financial audits and collaborate with external auditors as necessary
Experience we feel will set you up for success:
  • Bachelor's degree in Accounting, Finance or Business Administration.
  • 2+ years previous experience in accounting, accounts receivable and/or collections.
  • Advanced knowledge of collection techniques and billing procedures.
  • Hands-on experience with ERP systems. NetSuite and Salesforce in particular are advantageous, but not required.
  • Good attention to detail and prioritization skills with time-sensitive deadlines. 
  • Effective communication and relationship-building skills, both written and verbal.
  • Proficiency in Microsoft Office with advanced knowledge of MS Excel. 
  • Experience working in a fast-paced SaaS environment is advantageous. 
Why Achievers is a Great Place to Work
 
At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We're a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we're inspiring recognition everywhere.
 
Our Approach to Total Rewards
 
$52,000 - $62,000 reflects the salary range for this role, depending on experience, skills, and market data. We're committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.
 
Benefits and Perks for permanent full-time employees: 
 
  Rewards for your impact through our Recognition and Rewards program 
  Health Benefits and Life Insurance Coverage beginning on your first day 
  Parental Leave Top-up 
  Employer matched RRSP contributions 
  Flexible Vacation to recharge, so you can bring your best
  Employee and Family Assistance Program offering mental health, legal, and financial counselling
  Supported professional development and career growth (Linkedin Learning, mentorship)
  Employee-Led Employee Resource Groups that celebrate our diversity 
  Regular events designed to build connection, belonging, and well-being  
 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office 
 
Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.
 
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human-first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.
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