Debt Collection Operations Manager Jobs in Milton, ON

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters apeople-first culturewith a high priority on your personal and professional growth.

Your Opportunity

We are seeking a Manager, Tax to join our Personal Tax Centre of Excellence within the Personal Debt Solutions team anywhere in Canada. This role is a key leadership position responsible for overseeing the Tax Center of Excellence and ensuring consistent delivery of high-quality, compliant, and client-focused personal tax services. The successful candidate will bring strong leadership, organizational capability, and deep knowledge of personal tax to guide team performance. The role also requires a hands-on approach, contributing directly to tax work, file management, and client deliverables alongside leadership responsibilities.

Responsibilities include:

• Maintain a hands-on role in day-to-day tax operations, including completing tax work, managing files, and supporting client deliverables while leading the team.
• Coordinate and distribute workload across the teams, monitoring progress and ensuring timely completion of assigned tasks.
• Partner with Team Leaders to ensure compliance organizational standards, and industry bestpractices.
• Provide guidance and support in resolving complex client and CRA concerns in a professional and timely manner.
• Clearly communicate performance expectations, priorities, and operational objectives to team members.
• Monitor team productivity and performance to ensure established service levels, quality standards, and individual performance metrics are consistentlyachieved.
• Identify performance gaps and collaborate with Team Leaders to develop and implement effective resolution and improvement plans.
• Ensure work is completed accurately, efficiently, and in accordance with quality assurancestandards.
• Coach, mentor, and support team members in their professional growth, skill development, and subject matterexpertise.

How do we define success for your role?

You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration

You understand your client's challenges, and opportunities; client describes you as positive, professional, and delivering high-quality work

You identify, recommend, and are focused on effective service delivery to your clients

You share in an inclusive and engaging work environment that develops, retains & attracts talent

You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

You grow your expertise through learning and professional development.

Your experience and education

• Experience leading, mentoring, and coaching staff, with the ability to support development and drive individual and team performance.
• Minimum 5 years of tax preparation experience, including self employed tax returns and CRA's processes relating to T1's, tax refunds, tax offsets, GST/HST returns. Knowledge of bankruptcy specific tax returns (pre, post, in-bankruptcy, provisional) is an asset
• Working knowledge of iFirm is an asset.
• Proven ability to effectively prioritize and manage competing demands in a fast-paced environment while handling multiple tasks with accuracy and attention to detail.
• Flexible and adaptable with the ability to accommodate varying work schedules, including occasional evening hours asrequired.
• Demonstrated commitment to teamwork, exceptional client service, and producing high-quality, detail-oriented work.

The compensation range for this position is $70,000-$118,000 annually.

Why BDO?
Our people-first approach to talent has earned us a spot among Canada's Top 100 Employers for 2026. This recognition is a milestone we're thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars-Do work with genuine care, Do what matters with purpose, and Do what's next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.
• We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
• We encourage innovation and forward thinking, empowering you to embrace what's next and help shape the future of our firm

Giving back adds up:Where company meets community.BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We're committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring - and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It's about creating work experiences that meet everyone's needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada's Privacy Policy can be found here:

Privacy Policy | BDO Canada

Ready to make your mark at BDO? Click "Apply now" to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out ourcareers page.