ZipRecruiter

Log In

1

Dealership Service Jobs in Michigan (NOW HIRING)

Brown Motors, Inc.

Automotive Service Manager

Petoskey, MI · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will oversee a combined service operation in a busy dealership environment and work closely with advisors, technicians, parts, warranty, and leadership. Our service business includes retail ...

Brown Motors, Inc.

Automotive Service Manager

Petoskey, MI · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will oversee a combined service operation in a busy dealership environment and work closely with advisors, technicians, parts, warranty, and leadership. Our service business includes retail ...

previous page

Showing results 41-60

All JobsDealership Service JobsDealership Service Jobs in Michigan

Dealership Service information

What is a dealership service?

Dealership Service jobs refer to roles within a car dealership's service department, where employees are responsible for maintaining, diagnosing, and repairing vehicles. These positions may include service advisors, technicians, mechanics, and service managers. Staff in these roles interact with customers, perform vehicle inspections, recommend necessary repairs or maintenance, and ensure all work meets manufacturer standards. Dealership Service jobs often require technical knowledge, customer service skills, and sometimes specific certifications depending on the manufacturer or type of vehicle serviced.

What are the key skills and qualifications needed to thrive as a dealership service advisor?

To thrive as a Dealership Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring relevant certifications. Familiarity with dealership management systems (DMS), service scheduling software, and diagnostic tools is essential. Outstanding communication, problem-solving abilities, and attention to detail help build trust with both customers and technicians. These skills ensure accurate service recommendations, efficient operations, and high customer satisfaction in a competitive automotive environment.

What are some common challenges faced by professionals working in dealership service roles, and how can they be managed?

Professionals in dealership service roles often encounter challenges such as managing high customer expectations, coordinating complex repair schedules, and keeping up with evolving automotive technology. Dealing with dissatisfied customers and balancing workload during peak service times are also common hurdles. Successful service team members use effective communication, prioritize tasks, and rely on strong teamwork to address these issues. Continuous training and a proactive approach to problem-solving can help you thrive in this fast-paced environment.

What is the difference between Dealership Service vs Dealership Technician?

AspectDealership ServiceDealership Technician
CredentialsHigh school diploma, ASE certifications often preferredHigh school diploma, ASE certifications required
Work EnvironmentService departments within auto dealershipsService bays, repair shops within dealerships
Job RoleOversees service operations, customer communication, and repairsPerforms repairs and maintenance on vehicles
Industry UsageUsed in dealership service management and customer service rolesUsed in technical repair and maintenance roles

Dealership Service roles focus on managing service operations, customer interactions, and overseeing repairs, while Dealership Technicians perform the hands-on vehicle repairs and maintenance. Both roles require certifications like ASE and work within dealership environments, but their responsibilities differ significantly.

Is it easy to get hired at a dealership service?

Getting hired for a dealership service position typically depends on relevant experience, technical skills, and certifications such as ASE. Entry-level roles may have less strict requirements, but competition can vary based on location and dealership size.

Is working at a dealership service a good career?

Working in dealership service involves repairing and maintaining vehicles, often requiring technical skills and certifications such as ASE. It can offer stable employment, opportunities for advancement, and a steady income, especially for those interested in automotive technology and customer service.

What are the most commonly searched types of Dealership Service jobs in Michigan?

The most popular types of Dealership Service jobs in Michigan are:

Dealership Service jobs near you
Infographic showing various Dealership Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Automotive Service Manager

Brown Motors, Inc.

Petoskey, MI • On-site

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Brown Motors is hiring an Automotive Service Manager to lead and improve our entire service operation in Petoskey, Michigan. This is a turnaround-driven leadership role for someone who knows how to fix problems, build process, develop people, and drive results. We need a proven leader who can improve CSI, raise daily shop output, strengthen advisor performance, develop technicians, and bring consistency to scheduling and dispatch.

You will oversee a combined service operation in a busy dealership environment and work closely with advisors, technicians, parts, warranty, and leadership. Our service business includes retail, fleet, diesel, and Quick Lane work, so this role requires someone who can manage complexity, create structure, and keep the department moving. This is not a status quo role. It is a leadership role for someone who will set standards, hold people accountable, improve execution, and raise the customer experience.

Brown Motors is a high-performance, high-integrity Ford, Chrysler, Dodge, Jeep, and Ram dealership with a long-standing reputation for trust, transparency, and long-term relationships. We are serious about improving the business and we are looking for a Service Manager who wants the authority and responsibility to make a real impact.

Responsibilities
  • Lead the daily operation of the entire service department with a focus on CSI, production, efficiency, quality, and profitability
  • Improve service advisor performance through coaching, accountability, process discipline, and stronger customer communication
  • Develop technicians through training, support, clear expectations, and performance management
  • Own shop scheduling and dispatch to improve shop flow, promised-time delivery, bay utilization, and daily output
  • Build and enforce consistent service processes from appointment set-up to write-up, inspection, approvals, repair flow, quality control, and follow-up
  • Monitor and manage department KPIs including CSI, hours per RO, technician productivity, efficiency, comeback rate, labor gross, and overall shop performance
  • Work closely with parts, warranty, and leadership to remove bottlenecks and improve execution across the department
  • Address problems quickly, make sound decisions, and hold the team to a high standard of performance and customer care
  • Recruit, train, and retain strong team members while building a culture of urgency, professionalism, and accountability
Requirements
  • Proven experience leading an automotive dealership service department or fixed operations team
  • Strong track record of improving CSI, advisor performance, technician development, and daily shop output
  • Strong understanding of service workflow, scheduling, dispatch, repair order management, and customer retention
  • Ability to lead change, drive accountability, and improve underperforming processes
  • Data-driven mindset with the ability to manage performance through key service metrics
  • Strong communication, leadership, organization, and follow-through
  • Ability to earn respect from technicians, advisors, and customers while maintaining clear standards
  • OEM dealership experience preferred
  • Valid driver’s license and clean driving record
Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Life Insurance###Disability Insurance###Retirement Plan###