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Dealership Service Writer Jobs in Arizona (NOW HIRING)

Chapman Chevrolet

Express Service Advisor

Tempe, AZ · On-site

$50K - $85K/yr

... owned dealership organization that has delivered exceptional service and a customer-first ... Previous automotive service advisor or service writer experience preferred * Excellent ...

Chapman Chevrolet

Express Service Advisor

Tempe, AZ · On-site

$50K - $85K/yr

... owned dealership organization that has delivered exceptional service and a customer-first ... Previous automotive service advisor or service writer experience preferred * Excellent ...

Sullivan Motor Company

Automotive Technician

Mesa, AZ · On-site

High-volume auto dealership looking for experienced Tech. Duties will include: Diagnose and repair ... Ability to communicate with Service Writer(s) & Department Manager to provide timely & accurate ...

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Dealership Service Writer information

What does a dealership service writer do?

A Dealership Service Writer acts as the liaison between customers and the service department at an automotive dealership. They are responsible for understanding customer vehicle issues, creating work orders, communicating repair needs to technicians, and keeping customers informed throughout the repair process. Service Writers also estimate costs, schedule appointments, and ensure customer satisfaction by providing clear explanations of services and repairs. Their goal is to ensure a smooth and efficient service experience for both the customer and the dealership.

What are the key skills and qualifications needed to thrive as a dealership service writer, and why are they important?

To thrive as a Dealership Service Writer, you need a solid understanding of automotive service processes, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and basic automotive diagnostic tools is often required. Excellent communication, customer service orientation, and multitasking abilities help you excel when interacting with customers and coordinating with technicians. These skills are crucial for ensuring efficient service operations, high customer satisfaction, and smooth workflow in a fast-paced dealership environment.

What are some common challenges faced by dealership service writers, and how can they be managed effectively?

Dealership Service Writers often juggle multiple responsibilities, including managing customer expectations, coordinating with technicians, and ensuring timely completion of repairs. A common challenge is communicating technical information in a way that customers can understand, while also keeping workflow efficient in a fast-paced environment. Building strong organizational skills, maintaining clear communication with both customers and the service team, and staying up-to-date with dealership procedures are key strategies for overcoming these challenges. Proactive problem-solving and a customer-focused attitude can also help Service Writers excel and reduce workplace stress.

What is the difference between Dealership Service Writer vs Automotive Service Advisor?

AspectDealership Service WriterAutomotive Service Advisor
CredentialsHigh school diploma, some certifications (ASE)High school diploma, ASE certifications often preferred
Work EnvironmentDealership service departmentDealership or independent repair shops
Job RoleWrites repair orders, communicates customer concerns to techniciansAdvises customers, explains repairs, estimates costs
Common UsageUsed interchangeably in dealershipsMore common in independent shops, but similar roles

Both Dealership Service Writers and Automotive Service Advisors work in dealership or repair shop environments, handling customer communication and repair documentation. While their roles overlap, Service Writers primarily focus on writing repair orders and coordinating with technicians, whereas Service Advisors often have a broader role in advising customers and explaining repairs. Understanding these distinctions helps clarify career paths and job expectations in automotive service settings.

Do dealership service writers get commission?

Dealership service writers typically do not receive commissions; they are usually paid a salary or hourly wage. Their compensation may include bonuses based on performance metrics or customer satisfaction, but commissions on sales or repairs are uncommon for this role.

How to become a dealership service writer?

To become a dealership service writer, candidates typically need a high school diploma or equivalent, strong communication skills, and knowledge of automotive systems. Experience in customer service or automotive repair can be beneficial, and some employers may require or prefer certification such as the Automotive Service Advisor Certification (ASAC). On-the-job training is common, and familiarity with dealership management software is often helpful.

What are popular job titles related to Dealership Service Writer jobs in Arizona?

For Dealership Service Writer jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Dealership Service Writer jobs in Arizona look for?

The top searched job categories for Dealership Service Writer jobs in Arizona are:

Dealership Service Writer jobs near you
Infographic showing various Dealership Service Writer job openings in Arizona as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution.

Field Service Technician

Power Motive Corporation

Tucson, AZ • On-site

$250/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Job DetailsLevel: Experienced Job Location: Tucson, AZ 85714 Position Type: Full Time Salary Range: $35.00 - $60.00 Hourly Travel Percentage: Up to 50% Job Shift: Day


Power Motive is currently seeking a Field Service Technician. Our technicians receive work direction from our Service Mangers. Work will be conducted in a safe, professional, and timely manner. We require our technicians to be able to test for proper operations, diagnose, identify, and repair heavy equipment and other machinery problems. Perform component removal, disassembly, rebuild and installation in a timely and efficient manner. Our technicians must be able to safely operate all machines and work in a safe manner. We require our technicians to conduct themselves in the presence of customers in a manner that promotes a positive image of the company.


Essential Duties of a heavy equipment Field Service Technician:

  • Follow all safety rules and regulations in performing work assignments.

  • Diagnose problems and determine what repairs are needed.

  • Continuously develop skills in disassembly, assembly and repair of components and machines.

  • Perform all service tasks as assigned by the Service Manager or Service Writer/Shop Foreman.

  • Prepare all reports and forms required in conjunction with job assignments.

  • Prepare legible, accurate and detailed records of work as it is performed.

  • Document unusual or excessive time requirements for unforeseen problems.

  • Report any additional work recommended and/or required on equipment to the Service Manager for notification to customer or sales department.

  • Maintain a clean work area and perform work in a neat and orderly fashion.

  • Maintain and care for all shop tools, machines and equipment, company assigned vehicle and report any additional special tools needed to Service Manager.

  • Accountable for completing/performing all work as stated.

  • Always conduct self to present a professional image of the dealership.

  • Promote dealership growth thru suggestive selling of parts and service.

  • Accountability of all time and materials used in job assigned.

  • Proactively works with other employees and departments to give the customer a positive experience in ways that promote respect and teamwork.


Benefits:

  • Health

  • Vision

  • Dental

  • 401K with Company Match

  • 100K Employer paid AD&D

  • Supplemental Life

  • PTO accruing on start date

  • Sick Time

  • Bereavement

  • Short Term and Long-Term Disability

  • EAP Program

  • Dealership Level Technician Training and Advancement Opportunities


Job Qualifications:

  • Must have 2–4-years ofminimumHeavy Equipment Mechanical Experience

  • Must hold valid DOT and/or Medical Card Credentials.

  • Heavy Equipment Dealer certifications perferred

  • Minimum CDL B preferred

  • Must be willing and able totravel 50%-100% of the time.


Work Environment

Monday–Friday, 7:00AM- 4:00 PM(shift is as needed, with overtime, possible weekends as needed)


Outdoor Environment and potential exposure to industrial environments


The noise level in the work environment ismoderate to loud


Physical Requirements:

  • Bending, reaching, twisting, pulling, kneeling and lifting are continuous essential functions of the job

  • Will lift from 1-75 pounds from floor to five feet level and team lift heavier items

  • Normal physical agility is a must

  • Requires the use of both hands

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