ZipRecruiter

Log In

1

Dealership Service Manager Jobs in Virginia (NOW HIRING)

CarGuys Inc.

Automotive Service Writer

Woodbridge, VA · On-site

$55K - $120K/yr

... dealerships and automotive groups across the U.S. and Canada.We work with employers actively hiring customer-focused service professionals who manage repair orders, communicate with customers, and ...

CarGuys Inc.

Automotive Service Writer

Woodbridge, VA · On-site

$55K - $120K/yr

... dealerships and automotive groups across the U.S. and Canada.We work with employers actively hiring customer-focused service professionals who manage repair orders, communicate with customers, and ...

next page

Showing results 1-20

All JobsDealership Service JobsDealership Service Manager JobsDealership Service Manager Jobs in Virginia

Dealership Service Manager information

See Virginia salary details

$32.7K

$69.4K

$117.5K

How much do dealership service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for dealership service manager in Virginia is $69,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $79,800.00 per year, depending on experience, location, and employer.

What does a dealership service manager do?

A Dealership Service Manager oversees the service department at an automotive dealership. They are responsible for managing service staff, ensuring high-quality customer service, meeting sales and productivity goals, and maintaining service records. Additionally, they coordinate repairs and maintenance, handle customer complaints, and ensure compliance with company policies and industry regulations. Their role is essential for keeping the service department running efficiently and profitably.

What are some common challenges faced by a dealership service manager, and how can they be addressed?

Dealership Service Managers often face challenges such as balancing customer satisfaction with operational efficiency, managing a diverse team of technicians, and staying updated with automotive technology advancements. Effective communication, strong organizational skills, and ongoing training are essential to address these issues. Building a positive service culture and fostering collaboration between departments can also help resolve conflicts and improve overall performance.

What are the key skills and qualifications needed to thrive as a dealership service manager, and why are they important?

To thrive as a Dealership Service Manager, you need expertise in automotive repair, customer service, and team leadership, often supported by experience in automotive service and relevant certifications like ASE. Familiarity with dealership management software, scheduling systems, and diagnostic tools is typically required. Strong interpersonal skills, conflict resolution, and the ability to motivate staff set top performers apart. These skills are crucial for ensuring efficient service operations, high customer satisfaction, and a productive work environment.

What is the difference between Dealership Service Manager vs Service Advisor?

AspectDealership Service ManagerService Advisor
CredentialsExperience in automotive service management, certifications like ASE Master Technician or Service Management certificationsHigh school diploma or equivalent, ASE certifications often preferred
Work EnvironmentOversees service department operations, manages staff, and ensures customer satisfactionInteracts directly with customers, writes repair orders, and explains services
Industry UsageCommonly found in automotive dealerships, responsible for overall service department performanceFound in dealerships and repair shops, focusing on customer communication and service sales

The main difference between a Dealership Service Manager and a Service Advisor is their role focus. The Service Manager oversees the entire service department, manages staff, and ensures operational efficiency, while the Service Advisor acts as the primary point of contact for customers, explaining repairs and selling services. Both roles require automotive knowledge, but their responsibilities and daily tasks differ significantly.

How to become a dealership service manager?

To become a dealership service manager, candidates typically need a combination of automotive technical knowledge and management skills, often gained through experience as a service technician or advisor. A relevant post-secondary education, such as a diploma or degree in automotive technology or business management, can be beneficial. Certifications like ASE (Automotive Service Excellence) can also enhance prospects, and strong leadership, communication, and customer service skills are essential for success in this role.

What are the most commonly searched types of Dealership Service jobs in Virginia?

The most popular types of Dealership Service jobs in Virginia are:

What cities in Virginia are hiring for Dealership Service Manager jobs?

Cities in Virginia with the most Dealership Service Manager job openings:

Dealership Service Manager jobs near you
Infographic showing various Dealership Service Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $69,370 per year, or $33.4 per hour.

Service Manager, Dealership

CSC Generation

Roanoke, VA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 22 hours ago

Job description

For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we've been driven by one mission - to make your next ride your best ride. As a premier powersports retail e-commerce company, we're dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you're not just talking to a salesperson - you're connecting with someone who rides, wrenches, and lives the lifestyle.
The dealership service department needs a hands-on leader who can drive profitability, maintain high customer satisfaction, and develop a team of technicians. As Service Manager, Dealership, you will own department performance end-to-end - from setting monthly goals with each technician to managing facility maintenance, warranty processing, and interdepartmental coordination with Sales and Parts.
In your first 6-12 months, success means hitting monthly revenue and gross profit targets, reducing service cycle times, and building a coaching rhythm that keeps every technician on pace against their individual goals.
This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.
Reports to: General Manager, Dealership
Location: Roanoke, VA - On-site (5120 Peters Creek Rd NW, Roanoke, VA 24019)
About the Role:
  • Work closely with all other managers in the dealership to create strong interdepartmental communication.
  • Achieve goals by following (and, if necessary, adjusting) your plan of action
  • Maintain the highest level of customer service
  • Ensure that all customers are greeted, assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment
  • Assist in developing a process to address issues and department sales promotions
  • Ensure adequate number of trained technicians are on duty during the hours of operation.
  • Provide and/or arrange training, direction and scheduling for all department staff
  • Assume full responsibility for the proper use, security, care and maintenance of all dealership service equipment.
  • Assume responsibility that all service department employees are maintaining a clean personal work area as well as a clean service area as a whole
  • Partner with the Sales and Parts departments to increase add on and repair parts sales
  • Complete all required reporting procedures
  • Ensure that all completed repair orders are ready to cashier completed repair, including warranty, and forward to accounting for collection
  • Perform reviews on all staff members on an annual basis
  • Constructively handle, or assist in handling all customer complaints
  • Assist staff in solving problems and improving their performance
  • Plan, organize, direct and control your service staff to meet the goals you set with GM. Use these goals to help your department maximize their potential
  • At the beginning of each month, counsel with each technician to establish realistic goals for the month and action plan
  • Monitor each subordinate's daily performance and compare it with their monthly goals. Those who are on or above their goals, should be recognized for their achievement. Those who are not on a pace to meet their goals should be given the help they need to get them back on target
  • Ensure all dealership standards in the Service Department are met. This includes attendance tracking, professional appearance and behavior
  • Review, understand and achieve departmental budget
  • Maximize gross profit rate
  • Handles all aspects of facility maintenance including damage repairs, coordination with contractors, etc.
  • Complete any training and/or certifications required by the manufacturers as well as local and state agencies
  • State Inspector license preferred
  • Perform other duties as may be required.

Required Qualifications
  • Exuberant leadership qualities and ability to engage staff, monitor and motivate performance
  • Ability to encourage team and provide individualized feedback
  • Coaching and mentoring ability for a diverse workforce.
  • Excellent ability to self manage time, work independently, and ability to make decisions that affect company revenue and/or customer retention.
  • Requires the ability to handle multiple projects on various levels within tight timelines.
  • Ability to communicate effectively with a wide variety of customers and all levels of staff within the organization.
  • Ability to own the customer experience with escalated contacts.
  • Powersports mechanical training/trade school is a plus.
  • Experience with the powersport industry with an emphasis on dirt bike, street bike and ATV's.
  • Proficient in working with multiple ERP systems, tracking tools and OEM and vendor/dealer websites.
  • In depth knowledge and use of Microsoft Office (Word, Excel, Exchange etc.), Outlook (email and calendar) and Google suite (Drive, Sheets, Documents, etc.)
  • Experience and familiarity with a powersports service department
  • Self-motivated and driven for success
  • Eagerness to be compensated for doing what you enjoy

Physical Demands, Visual Acuity & Working Environment:
  • The noise level in the work environment is occasionally loud
  • Ability to lift up to 100 lbs.
  • May be required to push and/or balance a 600 lb+ powersports vehicle
  • Ability to use keyboard and computer for extended length of time
  • The ability to spend the majority of the day on your feet

Working Conditions: The Service Manager will potentially be exposed to:
  • Battery acid
  • Gasoline
  • Chemical cleaning materials or
  • Other toxic materials commonly found in a motor vehicle place of business.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why Join
  • Salary: $50,000-$60,000
  • Team Impact: Build and lead a service team with direct ownership of their development, performance, and day-to-day outcomes.
  • Growth & Leadership Development: Sharpen your management craft through hands-on leadership of a full department - from technician coaching to P&L management.
  • Ownership: Own department profitability, customer experience, and facility operations with the autonomy to set and execute your plan.
  • Competitive Benefits: Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.

Interview Process
  • Recruiter Screen - A 30-minute conversation with our recruiting team to align on the role, your background, and what you are looking for.
  • In-Person Interview - We'd like to meet you at our Roanoke dealership with our General Manager. Details and logistics will be arranged with your recruiter.
  • Reference Checks - Conducted in parallel with the final stages where possible.
  • Offer - We move quickly for the right candidate.

$50,000 - $60,000 a year
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
The CSC family of brands are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
CSC Generation logo

About CSC Generation

Sourced by ZipRecruiter

CSC Generation is a multi-brand technology platform based in Merrillville, IN, United States. The organization operates in the retail sector and utilizes technology to save retail companies from going into bankruptcy, while also offering consumers the ability to lease their purchases. Founded by serial entrepreneur, Justin Yoshimura, CSC Generation has leveraged its proprietary technology and customer database to quickly revitalize distressed retail brands. The company's mission revolves around the concepts of reinvention and innovation as it aims to redefine traditional retail and direct-to-consumer models in today's digital age. Notably, the company has, to date, acquired several brands such as DirectBuy, Killion, and most notably, Z Gallerie, growing fast within the e-commerce sector.

Company size

501 - 1,000 Employees

Headquarters location

Merrillville, IN, US

Year founded

2016

View All CSC Generation Jobs

Apply