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Dealership Service Manager Jobs in Virginia (NOW HIRING)

Ted Britt Auto Group

Service Advisor

Ruckersville, VA · On-site

... with dealership management systems (Talon, CDK, or similar) and Microsoft Office. • Ability to ... service. • Professional appearance and a passion for Harley-Davidson motorcycles. • Valid ...

Barton Ford

Service AdvisorWriter

Suffolk, VA · On-site

$43K - $89K/yr

This position does require a lot of walking within the dealership/service department and standing ... Tracey Everitt, General Manager at (757) 539-1595 to schedule a confidential interview. EOE/M/F/D/V ...

Barton Ford

Service Advisor/Writer

Suffolk, VA · On-site

$43K - $89K/yr

This position does require a lot of walking within the dealership/service department and standing ... Tracey Everitt, General Manager at (757) 539-1595 to schedule a confidential interview. EOE/M/F/D/V ...

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All JobsDealership Service JobsDealership Service Manager JobsDealership Service Manager Jobs in Virginia

Dealership Service Manager information

See Virginia salary details

$32.7K

$69.4K

$117.5K

How much do dealership service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for dealership service manager in Virginia is $69,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $79,800.00 per year, depending on experience, location, and employer.

What does a dealership service manager do?

A Dealership Service Manager oversees the service department at an automotive dealership. They are responsible for managing service staff, ensuring high-quality customer service, meeting sales and productivity goals, and maintaining service records. Additionally, they coordinate repairs and maintenance, handle customer complaints, and ensure compliance with company policies and industry regulations. Their role is essential for keeping the service department running efficiently and profitably.

What are some common challenges faced by a dealership service manager, and how can they be addressed?

Dealership Service Managers often face challenges such as balancing customer satisfaction with operational efficiency, managing a diverse team of technicians, and staying updated with automotive technology advancements. Effective communication, strong organizational skills, and ongoing training are essential to address these issues. Building a positive service culture and fostering collaboration between departments can also help resolve conflicts and improve overall performance.

What are the key skills and qualifications needed to thrive as a dealership service manager, and why are they important?

To thrive as a Dealership Service Manager, you need expertise in automotive repair, customer service, and team leadership, often supported by experience in automotive service and relevant certifications like ASE. Familiarity with dealership management software, scheduling systems, and diagnostic tools is typically required. Strong interpersonal skills, conflict resolution, and the ability to motivate staff set top performers apart. These skills are crucial for ensuring efficient service operations, high customer satisfaction, and a productive work environment.

What is the difference between Dealership Service Manager vs Service Advisor?

AspectDealership Service ManagerService Advisor
CredentialsExperience in automotive service management, certifications like ASE Master Technician or Service Management certificationsHigh school diploma or equivalent, ASE certifications often preferred
Work EnvironmentOversees service department operations, manages staff, and ensures customer satisfactionInteracts directly with customers, writes repair orders, and explains services
Industry UsageCommonly found in automotive dealerships, responsible for overall service department performanceFound in dealerships and repair shops, focusing on customer communication and service sales

The main difference between a Dealership Service Manager and a Service Advisor is their role focus. The Service Manager oversees the entire service department, manages staff, and ensures operational efficiency, while the Service Advisor acts as the primary point of contact for customers, explaining repairs and selling services. Both roles require automotive knowledge, but their responsibilities and daily tasks differ significantly.

How to become a dealership service manager?

To become a dealership service manager, candidates typically need a combination of automotive technical knowledge and management skills, often gained through experience as a service technician or advisor. A relevant post-secondary education, such as a diploma or degree in automotive technology or business management, can be beneficial. Certifications like ASE (Automotive Service Excellence) can also enhance prospects, and strong leadership, communication, and customer service skills are essential for success in this role.

What are the most commonly searched types of Dealership Service jobs in Virginia?

The most popular types of Dealership Service jobs in Virginia are:

What cities in Virginia are hiring for Dealership Service Manager jobs?

Cities in Virginia with the most Dealership Service Manager job openings:

Dealership Service Manager jobs near you
Infographic showing various Dealership Service Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $69,370 per year, or $33.4 per hour.

Experienced Service Consultant (Service Advisor)

Safford Mazda Fairfax

Fairfax, VA • On-site

$70K - $120K/yr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Safford Mazda Fairfax | Fairfax, VA
Safford Mazda Fairfax is seeking an experienced Service Advisor to join our growing service department. This role is designed for professionals who can step into a service lane immediately, communicate clearly with customers, and thrive in a fast-paced dealership environment.
Qualifications (Required)
  • 2+ years of Service Advisor experience in a franchised dealership or auto repair facility
  • Proven ability to manage multiple repair orders simultaneously
  • Strong customer communication and problem-solving skills
  • Experience presenting maintenance and repair recommendations
  • Comfortable using dealership service software and digital inspection tools
Responsibilities
  • Greet customers and write accurate repair orders
  • Advise customers on recommended maintenance and repairs
  • Provide proactive status updates throughout the service visit
  • Coordinate closely with technicians to ensure timely and accurate repairs
  • Review repair orders for accuracy prior to delivery
  • Support CSI, retention, and repeat business goals
Compensation & Benefits
  • $70,000 - $120,000 annual earning potential, based on experience and performance
  • Competitive pay plan with performance incentives
  • Health insurance, 401(k), and paid time off
  • Ongoing Mazda manufacturer and in-house training
Why Safford Mazda Fairfax
  • State-of-the-art Retail Evolution facility
  • Modern service drive and advanced technology
  • Strong leadership and service support
  • A culture focused on professionalism, accountability, and long-term relationships

This position is not entry-level. We are looking for experienced professionals who take ownership of their lane and value doing things the right way.
Safford Mazda Fairfax is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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