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Dealership Manager Jobs in Rochester Hills, MI (NOW HIRING)

Entrega

Dealer Operations Analyst

Troy, MI

Communication - This role is responsible for managing Dealer communication focusing on delivering empathy, value, and authenticity in each interaction. Communication is inbound through a shared phone ...

Entrega

Dealer Operations Analyst

Troy, MI · On-site

Communication - This role is responsible for managing Dealer communication focusing on delivering empathy, value, and authenticity in each interaction. Communication is inbound through a shared phone ...

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Dealership Manager information

See Rochester Hills, MI salary details

$8

$24

$49

How much do dealership manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for dealership manager in Rochester Hills, MI is $24.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $30.10 per hour, depending on experience, location, and employer.

What is a dealership manager?

Dealership managers are responsible for overseeing all operations within an automotive dealership, including sales, service, finance, and customer relations. They ensure the dealership meets its sales targets, manages staff, maintains inventory, and delivers excellent customer service. Dealership managers also handle budgeting, marketing, and compliance with industry regulations. Their leadership is crucial for profitability and reputation of the dealership.

What are the key skills and qualifications needed to thrive as a dealership manager?

To thrive as a Dealership Manager, you need strong leadership, sales acumen, inventory management, and a background in business or automotive fields, often supported by relevant experience or a degree. Familiarity with dealership management systems (DMS), CRM software, and automotive sales platforms is essential. Exceptional customer service, problem-solving abilities, and team motivation set top managers apart. These competencies drive sales performance, ensure operational efficiency, and create a positive environment for both staff and customers.

How does a dealership manager typically balance sales targets with customer satisfaction goals?

A Dealership Manager must strategically balance achieving sales targets while ensuring high levels of customer satisfaction. This involves setting realistic goals for the sales team, providing ongoing training, and implementing customer-centric processes. Managers often monitor customer feedback and work closely with sales and service departments to resolve issues quickly, fostering repeat business and a positive reputation. Collaboration with team members and regular performance reviews help maintain this balance and support both short-term results and long-term growth.

What is the difference between Dealership Manager vs Sales Manager?

AspectDealership ManagerSales Manager
Required CredentialsExperience in automotive sales, dealership operations, and often a valid driver’s licenseExperience in sales, leadership skills, and sometimes industry-specific certifications
Work EnvironmentAutomotive dealership setting, overseeing multiple departmentsSales department, focusing on team management and customer acquisition
Employer & Industry UsageUsed in automotive retail, managing overall dealership performanceUsed across various industries, managing sales teams and strategies

The Dealership Manager oversees the entire dealership operations, including sales, service, and administration, while the Sales Manager focuses specifically on leading the sales team and driving revenue through customer sales. Both roles require sales experience and leadership skills, but the Dealership Manager has broader responsibilities across the dealership.

What cities near Rochester Hills, MI are hiring for Dealership Manager jobs?

Cities near Rochester Hills, MI with the most Dealership Manager job openings:

Dealership Manager jobs near you
Infographic showing various Dealership Manager job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $50,447 per year, or $24.3 per hour.

Dealer Operations Analyst

Entrega

Troy, MI

Full-time

Re-posted 4 days ago

Job description

Job Position Summary:

The Dealer Operations Analyst is expected to provide exceptional support for Dealers.  They address all Dealer technical and or program questions, issues and processes with urgency and empathy.  They will communicate with Dealers via phone and email and will ensure documentation of all interactions are timely and accurate.  This role is highly dependent on the overall success of the team, where team communication and coordination are paramount to all day-to-day activities.

Responsibilities and Duties:
  • Communication - This role is responsible for managing Dealer communication focusing on delivering empathy, value, and authenticity in each interaction.  Communication is inbound through a shared phone line and email account, as well as driving proactive engagement with Dealers and their partners in solving questions and concerns and aid in overall utilization of the software applications.  All communication is held to an SLA as well as quality scores. 
  • Troubleshooting - Dealers engage this role to assist with questions and/or issues as related to several proprietary OEM software applications. This role is expected to thoroughly investigate these Dealer questions and/or issues by asking discovery questions and then conducting root cause analysis.  This requires a solid understanding of the OEM software applications, Dealership inventory data process and third-party vendor functionality.  This role will escalate unresolved issues if technical investigation is required.
  • Software Onboarding - This role orchestrates the technical onboarding process for Dealers to the OEM software applications. This role is required to strictly adhere to the process, effectively communicate all requirements for a successful launch as well as educating the Dealer on how to utilize the applications.
  • Documentation - Adherence to detailed and high-quality documentation is essential to this role.  Understanding all aspects of our Dealer communication, issues and questions addressed along with our recommended solutions enables us to continue to ensure that provide an accurate data narrative about our project delivery to our clients.
  • Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

 

Qualifications:
  • Ability to work independently as well as in a team environment.
  • Comfortability working under pressure or strict deadlines.
  • Demonstrated ability to solve problems and formulate recommendations.
  • Passion for learning and personal growth.
  • Possess organizational and prioritization skills.
  • Self-starter with a high degree of integrity and professionalism.
  • Understanding of organizational methods and time management process.
Education and Experience:
  • Bachelor's degree or equivalent work experience required.
  • Equivalent work experience entails 4+ years in customer and client service focused industry or technical support.
  • Professional references required upon request.

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