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Fixed Operations Director

Ghent Motors
Greeley, Colorado
Full-Time | Base Salary + Commission | Management Position

Position Summary

Ghent Motors is seeking a high-performing, results-oriented Fixed Operations Director to oversee and lead all fixed operations departments, including Service, Parts, and Collision Center (Body Shop) operations. This executive-level leadership position is responsible for driving profitability, operational efficiency, employee development, customer satisfaction, and long-term growth throughout the dealership's fixed operations.

The ideal candidate is a proven automotive leader with a strong track record of improving performance, building winning teams, and maximizing fixed operations profitability while delivering an exceptional customer experience.

Key Responsibilities Leadership & Team Development

• Directly oversee Service, Parts, and Collision Center management teams.
• Recruit, hire, train, mentor, and retain high-performing employees.
• Create a culture of accountability, teamwork, and continuous improvement.
• Conduct regular performance reviews and establish measurable goals for department leaders.
• Lead all fixed operations personnel toward achieving dealership objectives.

Financial Performance & Profitability

• Drive revenue growth and profitability across Service, Parts, and Collision operations.
• Develop and manage departmental budgets and expense controls.
• Analyze key performance indicators (KPIs) and implement strategies to improve performance.
• Maximize customer-pay, warranty, maintenance, parts, and collision repair sales.
• Increase service absorption and overall fixed operations contribution to dealership profitability.

Service Department Oversight

• Ensure efficient shop workflow and technician productivity.
• Improve labor sales, effective labor rates, technician efficiency, and customer retention.
• Monitor repair order quality and customer satisfaction.
• Ensure compliance with manufacturer standards and dealership processes.

Parts Department Oversight

• Maintain proper inventory controls and inventory turn rates.
• Improve parts gross profit and wholesale opportunities.
• Ensure accurate ordering, stocking, and inventory management practices.
• Support service and collision center operations with efficient parts availability.

Collision Center (Body Shop) Oversight

• Manage all body shop operations, including estimating, repair production, cycle times, and profitability.
• Develop and maintain strong relationships with insurance partners and DRP programs.
• Monitor repair quality standards and customer satisfaction.
• Improve production efficiency, technician utilization, and average repair order performance.
• Ensure compliance with all safety, environmental, and manufacturer repair procedures.

Customer Experience

• Drive outstanding CSI and customer retention throughout all departments.
• Resolve escalated customer concerns quickly and professionally.
• Implement processes that improve the overall ownership experience.
• Promote a customer-first culture across the dealership.

Strategic Planning

• Work closely with ownership and executive leadership to establish annual goals and growth strategies.
• Identify opportunities to expand service, parts, and collision business.
• Develop initiatives to increase market share and long-term customer retention.
• Ensure all fixed operations departments support the dealership's overall strategic vision.

Qualifications

• Minimum 5 years of automotive fixed operations leadership experience.
• Previous experience as a Fixed Operations Director, Service Director, Fixed Ops Manager, or similar leadership position.
• Experience overseeing Service, Parts, and/or Collision Center operations.
• Strong understanding of dealership financial statements and fixed operations metrics.
• Proven ability to lead managers and large teams.
• Strong leadership, communication, and organizational skills.
• Experience with dealership management systems and OEM operational standards.
• Valid driver's license with an acceptable driving record.

Performance Metrics

Success in this position will be measured by:

• Fixed Operations Gross Profit
• Service Absorption
• Service and Parts Revenue Growth
• Collision Center Profitability and Cycle Time
• CSI and Customer Retention
• Technician Productivity and Efficiency
• Employee Retention and Development
• Overall Fixed Operations Net Profit

Compensation & Benefits

• Competitive Base Salary Plus Performance-Based Commission
• Health Insurance
• Paid Vacation and Holidays
• 401(k) Plan
• Ongoing Professional Development and Leadership Training
• Career Growth Opportunities

About Ghent Motors

Ghent Motors is committed to providing exceptional service and building lasting customer relationships. We are searching for a leader who can drive operational excellence across our Service Department, Parts Department, and Collision Center while developing employees, increasing profitability, and supporting the continued growth of our dealership.