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Dealership Bdc Manager Jobs in Virginia (NOW HIRING)

PAGE ASSOCIATES INC

BDC (2731)

Mechanicsville, VA · On-site

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of ... dealership processes and procedures, high frequency of contact with customers • Thorough ...

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Dealership Bdc Manager information

See Virginia salary details

$18.8K

$68.6K

$114.5K

How much do dealership bdc manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for dealership bdc manager in Virginia is $68,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $84,800.00 per year, depending on experience, location, and employer.

What is a Dealership BDC Manager?

A Dealership BDC (Business Development Center) Manager oversees the team responsible for handling inbound and outbound customer communications, such as phone calls, emails, and internet leads, in an automotive dealership. Their main role is to manage the BDC staff, optimize lead generation, and ensure high levels of customer satisfaction and follow-up. They work closely with the sales and service departments to maximize appointments and convert leads into sales or service opportunities. BDC Managers also analyze key performance metrics, implement best practices, and develop training programs for their team.

What are the key skills and qualifications needed to thrive as a Dealership BDC Manager?

To thrive as a Dealership BDC (Business Development Center) Manager, you need strong sales acumen, customer relationship management experience, and a background in automotive operations, often supported by a bachelor’s degree or equivalent experience. Familiarity with CRM software, lead management systems, and dealership DMS platforms is typically required. Leadership, effective communication, and the ability to motivate teams are crucial soft skills for this role. These competencies are vital for driving sales performance, ensuring customer satisfaction, and optimizing the dealership’s lead conversion process.

What are the main challenges a Dealership BDC Manager faces in aligning the Business Development Center with the sales and service teams?

A Dealership BDC Manager often encounters challenges in maintaining smooth communication between the BDC and sales or service teams, ensuring that customer leads are properly followed up on and transferred. They must implement processes to track leads efficiently, set clear expectations about lead handling, and provide ongoing training to BDC representatives. Overcoming resistance to new technology or procedures and fostering a team-oriented culture across departments is also crucial. Addressing these challenges helps improve customer experience and increases conversion rates.

Is being a dealership BDC manager a good job?

A dealership BDC (Business Development Center) manager oversees customer communication and lead management, often using CRM tools. The role can offer a stable salary, commission opportunities, and advancement potential within automotive sales, but it also requires strong communication skills and the ability to handle high-pressure situations.

What does a dealership BDC manager do at a dealership?

A dealership BDC (Business Development Center) manager oversees the team responsible for generating and qualifying leads, scheduling appointments, and following up with potential customers. They use customer relationship management (CRM) tools to improve communication and sales efficiency, ensuring the dealership meets its sales and service goals.

What cities in Virginia are hiring for Dealership Bdc Manager jobs?

Cities in Virginia with the most Dealership Bdc Manager job openings:

Dealership Bdc Manager jobs near you

BDC Representative (Internet Sales)

Carter Myers Automotive

Chester, VA • On-site

$13.75 - $18.50/hr

Other

Re-posted 26 days ago

Carter Myers Automotive rating

5.7

Company rating: 5.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

125th of 159 rated car dealerships

Job description

Description:

Location: CMA's Colonial Honda

BDC Representative Overview: We are looking for a motivated, high-energy individual to join our Business Development Center (BDC) team. This role is critical to driving dealership success by engaging with internet customers, building relationships, and setting quality showroom appointments.

This is not a sit-back role - we are looking for someone who is competitive, coachable, and thrives in a fast-paced environment.


About Carter Myers Automotive (CMA)

Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924. Our dealerships represent many of the industry's most respected automotive brands, and our employee ownership culture reflects our belief that when associates have a stake in the business, everyone succeeds.


BDC Representative Responsibilities:

  • Respond to internet leads quickly and professionally
  • Communicate with customers via phone, text, email, and video
  • Build rapport and create meaningful conversations
  • Set and confirm showroom appointments
  • Follow up consistently with active and past customers
  • Work closely with sales managers and the sales team
  • Track daily performance metrics and activity

What Success Looks Like:

  • High energy and urgency every day
  • Strong communication skills (phone + text)
  • Ability to build trust quickly with customers
  • Consistent follow-up and persistence
  • Positive attitude and team-first mindset
  • Comfortable using video and creative communication
Requirements:

Qualifications

  • At least one year of experience working in a customer-facing role
  • Friendly, patient, and customer-focused mindset
  • Excellent communication and interpersonal skills
  • Willingness to learn and grow professionally
  • Basic computer literacy
  • Must have a valid driver's license

Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment offers are contingent upon the successful completion of a drug screening and background check.


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