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Dealership Bdc Manager Jobs in Virginia (NOW HIRING)

RK Auto

BDC Representative

Virginia Beach, VA

$14.25 - $19/hr

Service BDC Representative Department : Service | Business Development Center (BDC) Job Overview ... customer records in crm * Meet daily/weekly call and appointment goals * Uphold dealership ...

VA Cars West Broad Inc

BDC MANANGER

Henrico, VA · On-site

$36K - $80K/yr

Communicate vehicle availability, promotions, and dealership offerings to prospective buyers ... Maintain accurate records of customer interactions using CRM software * Collaborate with the sales ...

VA Cars West Broad Inc

BDC MANANGER

Henrico, VA · On-site

$36K - $80K/yr

Communicate vehicle availability, promotions, and dealership offerings to prospective buyers ... Maintain accurate records of customer interactions using CRM software * Collaborate with the sales ...

VA Cars West Broad Inc

BDC MANANGER

Henrico, VA · On-site

$36K - $80K/yr

Communicate vehicle availability, promotions, and dealership offerings to prospective buyers ... Maintain accurate records of customer interactions using CRM software * Collaborate with the sales ...

Hyman Bros. Automobiles

Automotive BDC Agent

Midlothian, VA · On-site

$16.50 - $18.50/hr

We have dealership locations representing Infiniti, Jaguar, Land Rover, Kia, Nissan, and Subaru ... Strong organizational and time management abilities * Proficiency in utilizing CRM software and ...

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$18.8K

$68.6K

$114.5K

How much do dealership bdc manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for dealership bdc manager in Virginia is $68,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $84,800.00 per year, depending on experience, location, and employer.

What is a Dealership BDC Manager?

A Dealership BDC (Business Development Center) Manager oversees the team responsible for handling inbound and outbound customer communications, such as phone calls, emails, and internet leads, in an automotive dealership. Their main role is to manage the BDC staff, optimize lead generation, and ensure high levels of customer satisfaction and follow-up. They work closely with the sales and service departments to maximize appointments and convert leads into sales or service opportunities. BDC Managers also analyze key performance metrics, implement best practices, and develop training programs for their team.

What are the key skills and qualifications needed to thrive as a Dealership BDC Manager?

To thrive as a Dealership BDC (Business Development Center) Manager, you need strong sales acumen, customer relationship management experience, and a background in automotive operations, often supported by a bachelor’s degree or equivalent experience. Familiarity with CRM software, lead management systems, and dealership DMS platforms is typically required. Leadership, effective communication, and the ability to motivate teams are crucial soft skills for this role. These competencies are vital for driving sales performance, ensuring customer satisfaction, and optimizing the dealership’s lead conversion process.

What are the main challenges a Dealership BDC Manager faces in aligning the Business Development Center with the sales and service teams?

A Dealership BDC Manager often encounters challenges in maintaining smooth communication between the BDC and sales or service teams, ensuring that customer leads are properly followed up on and transferred. They must implement processes to track leads efficiently, set clear expectations about lead handling, and provide ongoing training to BDC representatives. Overcoming resistance to new technology or procedures and fostering a team-oriented culture across departments is also crucial. Addressing these challenges helps improve customer experience and increases conversion rates.

Is being a dealership BDC manager a good job?

A dealership BDC (Business Development Center) manager oversees customer communication and lead management, often using CRM tools. The role can offer a stable salary, commission opportunities, and advancement potential within automotive sales, but it also requires strong communication skills and the ability to handle high-pressure situations.

What does a dealership BDC manager do at a dealership?

A dealership BDC (Business Development Center) manager oversees the team responsible for generating and qualifying leads, scheduling appointments, and following up with potential customers. They use customer relationship management (CRM) tools to improve communication and sales efficiency, ensuring the dealership meets its sales and service goals.

What cities in Virginia are hiring for Dealership Bdc Manager jobs?

Cities in Virginia with the most Dealership Bdc Manager job openings:

Dealership Bdc Manager jobs near you

Automotive BDC Manager - Subaru

Carter Myers Automotive

Colonial Heights, VA • On-site

$65K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Carter Myers Automotive rating

5.7

Company rating: 5.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

125th of 159 rated car dealerships

Job description

Description:

Location: CMA's Colonial Subaru

BDC Manager Overview:  CMA's Colonial Subaru is a leading automotive dealership committed to providing exceptional customer service and driving business growth. We are seeking a dynamic and results-driven Automotive BDC Manager to lead our Business Development Center (BDC) and enhance customer engagement, lead generation, and overall sales performance. 


Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924 with locations in Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. Our dealerships represent top automotive brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick.  


Key Responsibilities:

  • Lead, train, and motivate the BDC team to achieve performance targets.
  • Develop and implement effective lead-generation strategies to drive sales and service appointments.
  • Monitor and analyze BDC performance metrics, ensuring optimal efficiency and customer engagement.
  • Collaborate with the sales and service departments to align BDC operations with dealership goals.
  • Implement and manage CRM systems to track leads, follow-ups, and customer interactions.
  • Ensure a high level of customer satisfaction through professional and timely communication.
  • Develop scripts, training materials, and processes to enhance team performance.
  • Maintain knowledge of dealership promotions, inventory, and services to effectively communicate with customers.
  • Handle escalated customer concerns and inquiries as needed.
  • Stay updated on industry trends and best practices to continuously improve BDC operations.

Benefits

  • Employee Stock Ownership Plan (ESOP)
  • Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
  • 401k plan with company matching
  • Paid Time Off and Holiday pay
  • Associate discounts on vehicle purchases, parts, and service
  • Paid maternity leave after one year of employment
  • Closed on Sunday
Requirements:

 Qualifications: 

  • Minimum 3 years of experience in a BDC, or automotive sales environment.
  • 1-2 years of experience in a leadership or managerial role.
  • Strong leadership, communication, and organizational skills.
  • Strong understanding of CRM systems, lead management, and digital marketing.
  • Commitment to providing outstanding customer service and fostering teamwork.
  • Proficiency in Microsoft Office Suite and dealership management software.

Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Employment offers are contingent upon the successful completion of a drug screening and background check.  

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