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Dealer Service Manager Jobs in Tennessee (NOW HIRING)

Jones Motor Company Inc

Service Manager

Savannah, TN · On-site

Automotive Dealership Service Manager Position Summary The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient ...

Jones Motor Company Inc

Service Manager

Humboldt, TN · On-site

Automotive Dealership Service Manager Position Summary The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient ...

The Hankey Group

Dealer Account Manager

Nashville, TN · On-site

Our Dealer Account Managers are individuals with the vision and dedication to provide world-class customer service to our dealer partners through training and prospecting for business opportunities.

The Hankey Group

Dealer Account Manager

Memphis, TN · On-site

Our Dealer Account Managers are individuals with the vision and dedication to provide world-class customer service to our dealer partners through training and prospecting for business opportunities.

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All JobsDealer Service JobsDealer Service Manager JobsDealer Service Manager Jobs in Tennessee

Dealer Service Manager information

See Tennessee salary details

$30K

$63.5K

$107.6K

How much do dealer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for dealer service manager in Tennessee is $63,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $73,100.00 per year, depending on experience, location, and employer.

What is the difference between Dealer Service Manager vs Service Advisor?

AspectDealer Service ManagerService Advisor
Primary RoleOversees service department operations, manages staff, and ensures customer satisfactionActs as the main point of contact for customers, explaining repairs and services needed
Required CredentialsExperience in automotive service, management skills, possibly certifications like ASEAutomotive knowledge, good communication skills, often ASE certification preferred
Work EnvironmentService department management, administrative tasks, team leadershipCustomer-facing, sales-oriented, diagnostic discussions
Industry UsageCommonly found in dealerships, automotive service centersFound in dealerships, repair shops, and service centers

The Dealer Service Manager focuses on managing the entire service department, including staff and operations, while the Service Advisor primarily interacts with customers to explain repairs and recommend services. Both roles require automotive knowledge and customer service skills, but their responsibilities differ significantly within the dealership environment.

What are popular job titles related to Dealer Service Manager jobs in Tennessee? For Dealer Service Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Dealer Service Manager jobs in Tennessee look for? The top searched job categories for Dealer Service Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Dealer Service Manager jobs? Cities in Tennessee with the most Dealer Service Manager job openings:
Dealer Service Manager jobs near you
Infographic showing various Dealer Service Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $63,506 per year, or $30.5 per hour.

Automotive Dealer Service Manager

Jones Motor Company Inc

Savannah, TN • On-site

Full-time

Re-posted 28 days ago

Job description

Automotive Dealership Service Manager

Job Description

Position Summary

The Service Manager is responsible for leading the service department’s operations to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with dealership and manufacturer standards. This role oversees service advisors, technicians, warranty administration, and service operations while maintaining high standards of quality, safety, and performance.

Key Responsibilities

Department Leadership & Operations

  • Direct and manage all daily service department activities

  • Hire, train, coach, and evaluate service advisors, technicians, and support staff

  • Establish clear performance expectations and accountability

  • Ensure proper staffing levels and effective scheduling

Customer Experience

  • Ensure a consistently high level of customer satisfaction and retention

  • Resolve customer complaints and service concerns promptly and professionally

  • Monitor CSI scores and implement improvement strategies

  • Maintain a customer-first service culture

Financial & Performance Management

  • Meet or exceed departmental revenue, gross profit, and expense targets

  • Monitor labor sales, parts sales, effective labor rate (ELR), and productivity

  • Control costs and maximize profitability without sacrificing quality

  • Review financial statements and service KPIs regularly

Workflow & Efficiency

  • Oversee repair order flow to ensure timely vehicle repairs and minimal delays

  • Improve technician productivity and shop efficiency

  • Ensure accurate repair documentation and quality control checks

  • Coordinate with parts department to ensure parts availability

Warranty & Compliance

  • Ensure proper warranty claim processing and documentation

  • Maintain compliance with OEM requirements and dealership policies

  • Ensure adherence to safety, environmental, and regulatory standards

Facility & Equipment Management

  • Maintain service department tools, equipment, and cleanliness

  • Ensure a safe and organized work environment

  • Oversee equipment maintenance and calibration


  • Work Environment

    • Automotive dealership service department

    • Extended hours, including some evenings or Saturdays

    • Frequent interaction with customers, technicians, and management

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