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Deaf Relay Service Jobs in Kansas (NOW HIRING)

Deaf Relay Service information

What is a Deaf Relay Service?

A Deaf Relay Service job involves facilitating communication between deaf, hard-of-hearing, and hearing individuals through text or video relay services. Relay agents or operators help by converting spoken language into text or sign language and vice versa. This service ensures effective and accessible communication for individuals who use telecommunications relay services (TRS). Employees in this role must have strong typing skills, language proficiency, and an understanding of deaf culture and communication needs.

What skills and qualifications are needed for a Deaf Relay Service position?

To thrive in a Deaf Relay Service role, you typically need fluency in American Sign Language (ASL) and English, strong listening and interpretation skills, and at least a high school diploma or specialized training in deaf relay services. Familiarity with telecommunications relay systems, video relay software, and FCC regulations is often required, along with any certifications related to relay interpreting or telecommunications. Excellent interpersonal skills, patience, and cultural sensitivity are crucial for effectively supporting the Deaf and Hard of Hearing community. These competencies ensure clear, accurate communication and a professional, supportive experience for relay service users.

What challenges do Deaf Relay Service professionals face and how do they overcome them?

Deaf Relay Service professionals often encounter challenges such as accurately interpreting complex conversations in real time, managing calls involving technical or specialized vocabulary, and ensuring confidentiality. They overcome these challenges by staying current with ongoing training in both technology and communication protocols, collaborating closely with team members, and utilizing established procedures for handling sensitive information. Support from supervisors, access to resources, and peer feedback further help relay agents address high-pressure situations and maintain high service standards. This teamwork and continual learning environment enables professionals to deliver effective, reliable communication assistance to users.

What are popular job titles related to Deaf Relay Service jobs in Kansas? For Deaf Relay Service jobs in Kansas, the most frequently searched job titles are:
Infographic showing various Deaf Relay Service job openings in Kansas as of July 2026, with employment types broken down into 1% As Needed, 56% Full Time, 27% Part Time, 1% Temporary, 5% Contract, and 10% Summer. Highlights an 90% Physical, and 10% Remote job distribution.

Sign Language Interpreter - VRS - Part Time - Overland Park, Kansas

Sorenson Communications

Overland Park, KS

$25 - $60/hr

Part-time

Retirement

Re-posted 5 days ago


Sorenson Communications rating

7.1

Company rating: 7.1 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

252nd of 481 rated business services


Job description

Salary Range: $25-$60 (depending on location, education, and certifications)

Location: Overland Park, KS

Hours Requirement: 10 hours minimum of interpreting services required per month (at leaderships discretion).

Shifts: Available hours are Monday-Saturday, 7am-7pm MT. (If selected and hired you will initially be asked to work at least one shift either Monday, Friday or Saturday)

In ASL:  https://vimeo.com/user/17335376/folder/21690227?isPrivate=false

Benefits of interpreting with Sorenson:

  • Flexible Scheduling 
  • Premium shifts offered to boost hourly wage
  • Earn CEU’s
  • Opportunity for annual certification, testing and membership/licensure reimbursement up to 100% based on average hours worked
  • 401K plans with employer contribution
  • No scripts
  • Resiliency/Vicarious Trauma resources available at no cost
  • Company-wide Network
    • Transfer and visiting interpreter opportunities to any of the centers across the US

A successful candidate will have:

Knowledge, Skills, and Abilities in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=false

  • Ability to pass our required skills assessment
  • A high school diploma or GED
  • An associate’s or bachelor’s degree (preferred, but not required)
  • Interpreter certification (as required by local regulations)
  • 3 years’ experience working as an interpreter (preferred, but not required)
  • Ability to troubleshoot basic technical issues
  • Ability to work in a fast paced, dynamic, highly regulated and customer service focused environment
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools and to handle other computer components
  • Regular and predictable attendance

Job Snapshot:

Job Summary in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=false

Sorenson Communications is expanding our Video Relay Service (http://www.sorensonvrs.com/). As a result, we are seeking Interpreters to provide Sign-to-Voice and Voice-to-Sign interpreting services. Full and part-time positions are available in the US and in Canada.

Responsibilities:

Essential Duties and Responsibilities in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=false

  • Effectively interpret between American Sign Language (ASL) and spoken English
  • Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements
  • Demonstrate full compliance with Sorenson standards and policies, FCC regulations and the RID Code of Professional Conduct
  • Demonstrate full compliance with Sorenson Communications attendance policy
  • Accurately complete assigned tasks/duties, projects and paperwork promptly and within approved guidelines
  • The ability to maintain a flexible work schedule, in order to meet the demands of the VRS industry, is essential for this position.
  • Possess the ability to quickly learn and implement new and changing technologies
  • Work effectively in a team environment; receive support from and provide support to colleagues
  • Possess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluations
  • Possess the ability to work effectively in a fast paced, dynamic, highly regulated environment
  • Enhance interpreting skills through continued education training
  • Demonstrate willingness and ability to complete additional duties and assignments on an on-going basis

About Us:

  • Sorenson Communications is committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.
  • Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.


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