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Day Shift Technical Support Manager Jobs in Utah

Brady

Technical Support Manager

Salt Lake City, UT · On-site

You will manage a hybrid organization, directly leading a team of technical support representatives while also providing mentorship and strategic direction to a Supervisor who oversees our day-to-day ...

Flex Dental

Technical Support Manager

Provo, UT · On-site

... management system. Our commitment to meaningful functionalities and innovative automation ... JOB QUALIFICATIONS * 3+ years of leadership experience in Customer Support/Technical Support

Collabera

Technical Support

Salt Lake City, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance ... Shift Timing : Mon-Fri (04:30PM - 1.00AM) * Exemplifies Relationship Care and problem resolution ...

Weave

Technical Support

Lehi, UT · On-site

We will train you on how to triage, direct, and manage customer requests for both product and ... Save the day for our customers by driving an amazing customer experience that makes our customers ...

Canopy

Technical Support Specialist

Draper, UT · On-site

Technical Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... We aim to help our clients unlock the firm they've always wanted with our Practice Management Suite.

Anrok, Inc

Technical Support Specialist

Salt Lake City, UT · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

You will become an expert in Anrok's product and support process, help customers resolve technical and product questions every day, and turn what you hear into better documentation and a better ...

Canopy

Technical Support Specialist

Draper, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We aim to help our clients unlock the firm they've always wanted with our Practice Management Suite ... We approach our work every day with a few things in mind: Own - we own this place! We focus on ...

Canopy

Technical Support Specialist

Draper, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We aim to help our clients unlock the firm they've always wanted with our Practice Management Suite ... We approach our work every day with a few things in mind: Own - we own this place! We focus on ...

Canopy

Technical Support Specialist

Draper, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We aim to help our clients unlock the firm they've always wanted with our Practice Management Suite ... We approach our work every day with a few things in mind: Own - we own this place! We focus on ...

Collabera

Technical Support - French

Salt Lake City, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance ...

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Showing results 1-20

All JobsDay Shift Technical Support JobsDay Shift Technical Support Manager JobsDay Shift Technical Support Manager Jobs in Utah

Day Shift Technical Support Manager information

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

What are popular job titles related to Day Shift Technical Support Manager jobs in Utah?

For Day Shift Technical Support Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Day Shift Technical Support Manager jobs in Utah look for?

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Cities in Utah with the most Day Shift Technical Support Manager job openings:

Day Shift Technical Support Manager jobs near you
Infographic showing various Day Shift Technical Support Manager job openings in Utah as of June 2026, with employment types broken down into 1% As Needed, 60% Full Time, 33% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Technical Support Manager

Brady

Salt Lake City, UT • On-site

Full-time

Posted 6 days ago

Brady Corporation rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

PDC is seeking a strategic, process-driven Manager of Technical Support & Printer Repair to oversee our hardware and software support operations. In this critical leadership role, you will be the operational engine behind our post-sales success, ensuring that our customers experience minimal downtime and receive exceptional service.

You will manage a hybrid organization, directly leading a team of technical support representatives while also providing mentorship and strategic direction to a Supervisor who oversees our day-to-day tier-one support and printer repair technicians. Beyond people leadership, this role is heavily focused on operational excellence: you will be responsible for designing, writing, and implementing the standard operating procedures (SOPs) that dictate how we troubleshoot software, repair hardware, and deliver seamless service at scale.

Team Leadership & Development

  • Lead a Layered Organization: Directly manage a team of Technical Support Representatives while mentoring and guiding a Support & Repair Supervisor.
  • Coach & Develop: Foster a culture of continuous learning, empathy, and high performance. Guide your Supervisor in effective people management and help individual contributors develop their technical and customer service skills.
  • Invest in people: Hold meaningful 1-on-1s, give constructive feedback, and help team members build clear career development plans.
  • Close the skill gaps: Identify where the organization needs training and organize sessions to level up their technical knowledge and customer service skills.
  • Build the culture: Help recruit, onboard, and set up new hires for long-term success while fostering a collaborative, customer-first environment across all tiers of support.

Process Engineering & Documentation

  • Write the Playbook: Design, document, and publish comprehensive SOPs for the technical support desk and printer repair depot.
  • Streamline Workflows: Identify operational bottlenecks between the support desk and the repair team. Build processes that seamlessly transition a customer from a software troubleshooting call to a hardware repair RMA when necessary.
  • Establish Metrics: Define, track, and optimize Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for ticket resolution times, repair turnaround times, and customer satisfaction.

Technical Support Operations

  • Keep operations smooth: Oversee daily tech support, ensuring customer requests are logged, tracked, and resolved without falling through the cracks.
  • Look past & Reinforce KPIs: Monitor response times and KPI metrics, using them not just as numbers, but as tools to ensure an excellent customer experience.
  • Spot trends and patterns: Review support tickets and customer feedback to catch recurring technical issues and find proactive ways to fix them.
  • Build a technical knowledge base: Make sure troubleshooting procedures, resolutions, and best practices are clearly documented so the team isn't reinventing the wheel.

Escalation & Customer Experience

  • Be the ultimate safety net: Step in as the primary escalation point for critical customer issues involving hardware, software, or workflow disruptions.
  • Communicate with empathy: Translate complex technical realities into clear, reassuring updates for stressed customers during critical escalations.
  • Protect team bandwidth: Balance customer urgency with your team's actual capacity, ensuring tasks are prioritized effectively without burning people out.

Cross-Functional Collaboration

  • Be the "Voice of the Field": Champion the realities of our customers and field teams to Product Management, Engineering, Development, and QA.
  • Bridge the departmental gaps: Advocate for support and field needs in cross-functional meetings to ensure product bugs and technical flaws get prioritized and fixed.
  • Drive long-term product updates: Turn daily field and support insights into actionable feedback for long-term engineering and product improvements.

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