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Day Shift Remote Email Chat Support Jobs in Virginia

IT Business Analyst

VA · On-site +1

... email, and chat. - Tools: - Use JIRA for ticket management to thoroughly document all service ... and supports training team members and clients - Conduct research and analysis on project ...

He/she will conduct outbound email and phone prospecting to secure a sufficient flow of qualified ... Day Shift We also get together for catered lunches, team-building events, town-hall meetings ...

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

... supporting voice, chat, email, SMS, self-service, and digital engagement channels. The Program ... Job Location Remote work within the United States is authorized. Must support US Eastern time zone ...

E-Channel Representative

Henrico, VA · On-site +1

$34K - $39K/yr

... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Able to support service related social media questions and concerns and moderation. * Participation ...

Leverage a variety of media to connect with our talent communities (phone, email, campaigning ... Contribute to talent acquisition projects and strategic recruiting initiatives that support ...

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

... online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week. WHAT WE OFFER ... Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis ...

Showing results 41-60

Day Shift Remote Email Chat Support information

What is a day shift remote email chat support?

A Day Shift Remote Email Chat Support job involves assisting customers via email and chat during regular daytime business hours, all from a remote location. Employees in this role handle customer inquiries, troubleshoot problems, and provide product or service information without phone calls. This position requires strong written communication skills, computer proficiency, and the ability to multitask in a fast-paced environment. It is ideal for those seeking flexible, work-from-home opportunities while maintaining a daytime schedule.

What are the key skills and qualifications needed to thrive as a day shift remote email chat support?

To excel as a Day Shift Remote Email Chat Support, you need excellent written communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required. Strong attention to detail, patience, and the ability to multitask effectively are valuable soft skills for this role. These competencies ensure efficient, accurate, and empathetic customer service, which is critical for maintaining customer satisfaction and loyalty.

What are some common challenges faced in a day shift remote email chat support role, and how can they be managed?

A common challenge in a day shift remote email chat support role is efficiently managing a high volume of inquiries while maintaining quality and timely responses. Distractions at home and varying customer expectations can also make it difficult to stay focused and deliver consistent service. To address these, it's important to create a dedicated workspace, follow a structured routine, and utilize productivity tools provided by your company. Regular communication with your team and supervisors can help you stay aligned with updates and best practices, ensuring a smooth workflow.

What is the difference between Day Shift Remote Email Chat Support vs Night Shift Remote Email Chat Support?

AspectDay Shift Remote Email Chat SupportNight Shift Remote Email Chat Support
Work HoursTypically 9 AM to 5 PMUsually overnight or late evening hours
Customer InteractionPrimarily daytime customersPrimarily nighttime customers
Work EnvironmentHome-based, quiet environment during daytimeHome-based, quieter environment during night hours
Required SkillsStrong written communication, problem-solvingSame as day shift, with adaptability to night hours

The main difference between Day Shift and Night Shift Remote Email Chat Support lies in working hours and customer interaction times. Both roles require similar skills, certifications, and work environments, but the shift timing impacts customer demographics and work routines.

What cities in Virginia are hiring for Day Shift Remote Email Chat Support jobs?

Cities in Virginia with the most Day Shift Remote Email Chat Support job openings:

Infographic showing various Day Shift Remote Email Chat Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Business Analyst

Maximus

VA • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.


Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 302 frontline employees who took The Breakroom Quiz

303rd of 500 rated business services


Job description

General information
Job Posting Title
IT Business Analyst
Date
Wednesday, September 2, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team. This role offers the opportunity to learn and develop skills in project delivery for a large federal government client. Maximus is seeking a passionate, driven individual to join the Technology Services team.
What We Offer:
- A dynamic role at the forefront of technology services.
- Competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of Technology Services, delivering winning solutions that make a difference.
This is a remote position that requires a Public Trust clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS117, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Client Delivery: Collaborate with clients to understand their needs to deliver tailored solutions that drive business value. To do this, you will meet with the client and users to conduct interviews; write clear and effective acceptance criteria for development; write and execute test cases; and collaborate with developers on design and usability.
- Analysis and Research: Conduct thorough analysis and research to identify trends, insights, and opportunities for improvement.
- Metrics and Reporting: Develop and maintain metrics to track project performance and outcomes, ensuring alignment with client objectives.
- Business Development: Support business development efforts by identifying new opportunities and contributing to proposal development.
- Problem-Solving: Develop creative and efficient solutions to address client and user issues promptly.
- Adaptability: Adjust strategies and approaches in response to changing client needs and business environments.
- Collaboration: Team player who works with team to streamline business processes and team efficiency.
- Communication: respond promptly, accurately, and respectfully to client and user requests via emails and phone calls; and clearly communicate requirements to developers via phone, email, and chat.
- Tools:
- Use JIRA for ticket management to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client.
- Documents, tracks, and monitors problems to ensure timely resolution
- SharePoint
- Outlook email boxes
- Chat (MS Teams)
- Videoconferencing tools (MS Teams, Zoom)
Training:
-Develops and supports training team members and clients
- Conduct research and analysis on project initiatives, conduct analytics across key project and business metrics.
- Curate content and project repositories to support technical writing and internal proposal development.
- Provide program management support to project and capture managers.
- Work effectively within teams to gather, analyze, and present data findings, ensuring clear communication of recommendations to stakeholders.
Job-Specific Minimum Requirements
- Bachelor's degree from an accredited university is required. Computer Science, Business or related degree preferred.
- Years of Required Work-Related Experience: 3-6
- U.S. Citizenship required. Due to federal requirements, this position requires the ability to pass a "public trust" government background investigation.
- Mastery of Microsoft Office products including Word and PowerPoint.
- Excellent organizational, written, and verbal communication skills
- Ability to manage project life cycles by contributing to planning, execution, and evaluation phases, while adhering to established timelines and quality standards.
- Must be highly motivated, reliable self-starter and can be counted on to complete assignments with minimal oversight.
- Must be detail oriented and have strong organizational skills.
- Must have good time management skills and ability to multi-task, able to adapt to new requirements and readjust as needed to complete an assignment.
Preferred Key Skills and Qualifications:
- Experience with Technology services, Information technology or in a similar industry.
- Experience with Agile framework - Certified Scrum Master or SAFe Agile framework certification is preferred.
- Experience with data analysis using tools such as SQL, MS Excel
- Data analysis tools (SQL, Tableau), experience/expectation with collaborating with folks in SDLC, understanding existing processes, and ability to provide consultation on how to improve those processes
#techjobs #clearance #LI-Remote
Minimum Requirements
TCS117, P3, Band 6
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
90,000.00
Maximum Salary
$
130,000.00

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