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Day Shift Remote Email Chat Support Jobs in Virginia

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Day Shift Remote Email Chat Support information

What is a day shift remote email chat support?

A Day Shift Remote Email Chat Support job involves assisting customers via email and chat during regular daytime business hours, all from a remote location. Employees in this role handle customer inquiries, troubleshoot problems, and provide product or service information without phone calls. This position requires strong written communication skills, computer proficiency, and the ability to multitask in a fast-paced environment. It is ideal for those seeking flexible, work-from-home opportunities while maintaining a daytime schedule.

What are the key skills and qualifications needed to thrive as a day shift remote email chat support?

To excel as a Day Shift Remote Email Chat Support, you need excellent written communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required. Strong attention to detail, patience, and the ability to multitask effectively are valuable soft skills for this role. These competencies ensure efficient, accurate, and empathetic customer service, which is critical for maintaining customer satisfaction and loyalty.

What are some common challenges faced in a day shift remote email chat support role, and how can they be managed?

A common challenge in a day shift remote email chat support role is efficiently managing a high volume of inquiries while maintaining quality and timely responses. Distractions at home and varying customer expectations can also make it difficult to stay focused and deliver consistent service. To address these, it's important to create a dedicated workspace, follow a structured routine, and utilize productivity tools provided by your company. Regular communication with your team and supervisors can help you stay aligned with updates and best practices, ensuring a smooth workflow.

What is the difference between Day Shift Remote Email Chat Support vs Night Shift Remote Email Chat Support?

AspectDay Shift Remote Email Chat SupportNight Shift Remote Email Chat Support
Work HoursTypically 9 AM to 5 PMUsually overnight or late evening hours
Customer InteractionPrimarily daytime customersPrimarily nighttime customers
Work EnvironmentHome-based, quiet environment during daytimeHome-based, quieter environment during night hours
Required SkillsStrong written communication, problem-solvingSame as day shift, with adaptability to night hours

The main difference between Day Shift and Night Shift Remote Email Chat Support lies in working hours and customer interaction times. Both roles require similar skills, certifications, and work environments, but the shift timing impacts customer demographics and work routines.

What are popular job titles related to Day Shift Remote Email Chat Support jobs in Virginia?

For Day Shift Remote Email Chat Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Day Shift Remote Email Chat Support jobs in Virginia look for?

The top searched job categories for Day Shift Remote Email Chat Support jobs in Virginia are:

What cities in Virginia are hiring for Day Shift Remote Email Chat Support jobs?

Cities in Virginia with the most Day Shift Remote Email Chat Support job openings:

Day Shift Remote Email Chat Support jobs near you
Infographic showing various Day Shift Remote Email Chat Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Senior Associate, Compliance as a Service

Aprio

Arlington, VA • On-site, Remote

$80K - $132K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything. Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Join Aprio's Risk Advisory and Assurance Services team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Associate, Compliance as a Service to join their dynamic team.
Position Responsibilities:
  • Lead and support multiple low to moderately complex managed security compliance engagements, ensuring quality, consistency, and timeliness in all deliverables.
  • Execute compliance assessments, gap analyses, remediation planning, and evidence collection across frameworks such as PCI DSS, SOC 1, SOC 2, ISO 27001, ISO 27701, HITRUST, CMMC, FedRAMP, NIST CSF, and GDPR.
  • Develop draft policies and procedures, reports, and other common project deliverables based on established template sets.
  • Effectively use project management tooling (Motion) to cross-map multiple account calendars, streamline scheduling, manage and prioritize tasks, assign tasks to others, and document processes and important client information.
  • Effectively use GRC platforms (Drata, Anecdotes, Hyperproof) to implement and manage Compliance Operations for clients.
  • Make efficient use of business tools (Slack, MS Office Suite, project management platforms) to work smarter, not harder.
  • Communicate effectively in email, chat, meetings, and other professional settings. Never forget to send weekly status updates.
  • Learn and apply AI LLM prompting basics; understand when to trust AI outputs and when to be skeptical.
  • Support senior team members in client relationship management and contribute to expanding services within existing accounts.
  • Collaborate with internal teams, including audit, advisory, and offensive security, to support integrated service delivery.
  • Monitor regulatory developments and industry trends to stay current on compliance requirements and best practices.
  • Complete all CPE requirements for current certifications prior to end of Q3.
  • Attend firm-sponsored trainings as applicable.
  • Manage your schedule in ProStaff and maintain timely, accurate completion of all required compliance and training.

Qualifications:
  • Minimum of 3 years' experience in information security, IT compliance, or a related cybersecurity role, with experience in professional services, consulting, or managed services environment.
  • Demonstrated experience supporting and delivering compliance engagements across one or more frameworks.
  • Foundational knowledge of cloud security (AWS, Azure, GCP) and securing hybrid/multi-cloud environments.
  • Developing familiarity with security technologies (e.g., SIEM, IDS/IPS, network security controls, encryption), how to apply them, and the risks they address.
  • GRC tooling expertise with at least one platform (e.g., Drata, Hyperproof, Anecdotes).
  • Excellent written and verbal communication skills, with the ability to articulate compliance and security topics to both technical and non-technical stakeholders.

$80,000 - $132,000 a year
The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range.
The application window is anticipated to close on June 24, 2026 and may be extended as needed.
Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
Perks/Benefits we offer for full-time team members:
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave - coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.
- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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