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Day Shift Peer Support Warmline Jobs (NOW HIRING)

Chimes

Certified Peer Specialist - Warmline

Exton, PA · On-site

$18/hr

Warmline Peer Specialists make and receive phone calls and will also provide peer support and ... Shift: * Mondays 8 am-12 pm, Thursdays 6 pm-10 pm, Fridays 3 pm-10 pm, and every Sunday 10 am - 6 ...

Chimes

Certified Peer Specialist - Warmline

Exton, PA · On-site

$18/hr

Warmline Peer Specialists make and receive phone calls and will also provide peer support and ... Shift: * Mondays 8 am-12 pm, Thursdays 6 pm-10 pm, Fridays 3 pm-10 pm, and every Sunday 10 am - 6 ...

Forward Health LLC

Peer Support Specialist

Columbus, OH · On-site

$17 - $21.75/hr

Regular shift: 12:00 PM - 8:00 PM * May include occasional weekends or holidays based on program needs Requirements: * Certified Peer Support Specialist (Ohio) - required * Lived experience with ...

Sanford Health

Peer Support | ACT

Bemidji, MN · On-site

$19.50 - $26.50/hr

Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 32 Compensation ... The Peer Support Specialist brings an important mix of lived experience and recovery knowledge to ...

Legacy Treatment Services

Peer Support Specialist

NJ · On-site

$18 - $20/hr

There is a $1.00 shift differential for 3:00 p.m. - 7:00 a.m. This position has the following ... Peer Support Specialists will berequired to participate in DMHAS approved de-escalation, mental ...

New

Brightli

Peer Support

Poplar Bluff, MO · On-site

$15.75 - $20/hr

Complete application at and, if required, complete a 5-Day Basic Training Program and pass the ... Preferred: experience in peer support, group facilitation, or related human services roles Physical ...

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All JobsDay Shift Peer Support Warmline Jobs

Day Shift Peer Support Warmline information

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$10

$19

$28

How much do day shift peer support warmline jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for day shift peer support warmline in the United States is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a day shift peer support warmline specialist?

To excel as a Day Shift Peer Support Warmline Specialist, you need lived experience with mental health or substance use recovery, strong active listening skills, and often a Certified Peer Specialist (CPS) credential. Familiarity with call center phone systems, secure record-keeping software, and documentation protocols is typically required. Compassion, nonjudgmental communication, and resilience are vital soft skills for supporting callers and managing emotionally charged situations. These abilities enable specialists to provide effective peer support, foster trust, and connect individuals with appropriate resources during moments of need.

What is the difference between Day Shift Peer Support Warmline vs Crisis Hotline Worker?

AspectDay Shift Peer Support WarmlineCrisis Hotline Worker
CredentialsPeer support certification or training, sometimes lived experienceRelevant certifications, mental health or social work background often required
Work EnvironmentCall center or remote setting, supportive and non-emergency focusEmergency response setting, often in call centers or on-site facilities
Employer & IndustryNonprofits, mental health organizations, community servicesEmergency services, mental health agencies, crisis intervention centers

While both roles involve providing emotional support via phone, Day Shift Peer Support Warmline staff focus on peer-led, non-crisis support during regular hours, emphasizing lived experience. Crisis Hotline Workers handle urgent, high-stakes situations, often requiring specialized training and certifications. Both roles are vital in mental health support but differ in scope, training, and work environment.

What is a day shift peer support warmline?

A Day Shift Peer Support Warmline is a phone service operated by individuals with lived experience of mental health or substance use challenges, providing support and understanding to callers during daytime hours. Unlike crisis hotlines, warmlines offer non-emergency emotional support, active listening, and resource sharing. They are staffed by trained peer supporters who use their own experiences to help others feel heard and less alone. This service is valuable for those seeking a compassionate ear or advice in managing daily stress, recovery, or mental health concerns.

What are some common challenges faced by day shift peer support warmline staff, and how can they effectively manage stress during their shifts?

Day Shift Peer Support Warmline staff often encounter emotionally charged calls from individuals in distress, which can be emotionally taxing over time. Managing stress is crucial—many teams provide regular supervision, debriefing sessions, and encourage self-care practices such as taking scheduled breaks and using mindfulness techniques. Peer support workers are also trained to set healthy boundaries and rely on team collaboration for support. Building resilience and utilizing available mental health resources help staff maintain their well-being and provide compassionate support to callers.
More about Day Shift Peer Support Warmline jobs
What cities are hiring for Day Shift Peer Support Warmline jobs? Cities with the most Day Shift Peer Support Warmline job openings:
What states have the most Day Shift Peer Support Warmline jobs? States with the most job openings for Day Shift Peer Support Warmline jobs include:
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Day Shift Peer Support Warmline jobs near you
Infographic showing various Day Shift Peer Support Warmline job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $41,023 per year, or $19.7 per hour.

Warmline Operator - Part Time Sunrise Shift

Community Counseling Solutions

Remote

$20.96 - $29.38/hr

Part-time

PTO

Posted 6 days ago

Job description

Job Type
Part-time
Description
JOB TITLE: Warmline Peer Support Operator
DEPT/LOCATION: David Romprey Oregon Warmline
SUPERVISOR: Warmline Supervisor
FTE STATUS: .475 FTE (19 hours/wk) Friday-Sunday (12am - 8am)
EXEMPT/NON-EXEMPT expectation: non-exempt
PAY GRADE: B6 ($20.96 - $29.38 per hour, depending on experience)
**Plus shift differential pay ranging from $1 to $2.50 for working nights and weekends
*** $2,062.50 Hiring Bonus available until 10/31/26!!
(2 year Commitment, Staggered-taxed Payout)
Community Counseling Solutions provides a team-based Servant Leadership environment!
Apply Directly at https://ccswebsite.org/employment/
Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we're looking for motivated employees to help us continue our vision!
Benefits included with this position, but not limited to :
  • Paid vacation, sick days, floating holiday, community service day, mental health days, paid holidays, etc.
  • Employee Assistance & Wellness Benefits

DESCRIPTION
The Warmline Peer Support Operator, under the limited supervision of the assigned Warmline Supervisor, and guidance of a Team Leader is to provide confidential, non-judgmental and non critical support to callers while practicing the principles of Intentional Peer Support (IPS).
SUPERVISION
Supervision Received
The Warmline Peer Support Operator works under the general direction of the assigned Warmline Supervisor. The Warmline Peer Support Operator will have assistance in most cases of a Shift Leader who will provide daily to weekly guidance. The assigned Warmline Supervisor will also conduct the yearly performance evaluations.
Supervision Exercised
The Warmline Peer Support Operator does not supervise anyone.
RESPONSIBILITIES
  • Will take calls from callers around the state and provide them phone support as taught in the training provided by CCS.
  • Will take part in ongoing training and team-building and will work closely with other Shift Leaders in a work environment that may require improvements and change.
  • Keep track of all data logs; enter data and present data in a way that accurately and professionally represents warmline activity. Write reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor (depending on Shift Leader availability).
  • Provide all information in a timely and professional manner.

Requirements
QUALIFICATIONS
Education and/or Experience
Must identify as a person with lived experience of having big feelings and provide support to others through difficult times.
Certifications
Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist during the first 6 months of working for the Warmline.
Other Skills and Abilities
  • Will show a working understanding of what the Warmline is and what it is not by completing training role-plays both in training and in week to week development of skills.
  • Must be able to work with minimal supervision.
  • Will take part of ongoing trainings and meetings as assigned.
  • Adhere to all policies and procedures.
  • Respect, feedback, and strong communication and team skills will be essential.
  • Must show and/or be willing to learn a fundamental awareness of cross-cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma. Within 3 years.
  • Participate in ongoing trainings as assigned.
  • The position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality.
  • Must be able to communicate effectively in both written and oral formats or with assistance
  • Information communicated ranges from routine/basic to complex and confidential information.
  • Must be able or willing to learn, use or do the fallowing: Microsoft Office (MS Word, Excel, and Publisher etc.), keeping written and digital logs for data collection, conference calls monthly state wide, email, office automation such as printers, fax, and multi phone lines.

CRIMINAL BACKGROUND CHECKS
Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380.
In addition to a pre-employment background check, each employee, volunteer and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract.
PRE-HIRE DRUG SCREENING - required prior to hire
PHYSICAL DEMANDS
While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone systems that require find manipulation, grasping, typing and reaching.
The employee is also regularly required to sit; talk and hear; use hands and fingers and handle or feel. The employee is occasionally required to stand; walk; reach with hands and arms; stoop; kneel and/or squat when adjusting equipment or retrieving supplies.
WORK ENVIRONMENT
Work is performed in the sponsored location provided by funding counties and as such the environment is not able to be predicted by CCS.
This position may be exposed to the everyday risks or discomforts which require normal safety precautions typical of such places in a sponsored location (i.e. moving mechanical parts, airborne particles, electrical shock, etc.).
Salary Description
$20.96 - $29.38 per hour, depending on experience

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