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Government Account Manager - Inside Sales
Safeware, Inc. is seeking a Government Account Manager for our Inside Sales Team. The Government Account Manager will follow up on sales leads, establish customer relationships, and manage a portfolio of accounts. This position will be located at the Safeware Inc. office in Nashville, TN.
Safeware, Inc. is a safety products distributor and service provider. Founded in 1979, Safeware has been providing public safety products to our nation's heroes for over 40 years. Our company is built upon a foundation of dedicated professionals whose expertise and passion focuses on protecting our nation and serving those who serve others. Safeware is headquartered in Lanham, MD, just outside of Washington, DC, with branches in Philadelphia, PA, Richmond, VA, Denver, CO, Gainesville, GA, Columbia, MD, Phoenix, AZ, and Miami, FL.
Responsibilities:
• Contacts customers for all leads generated through internal or external sources. Leads may come through trade shows, web inquiries and responses to campaigns. Leads may also come from external sources such as Opus, Contract Leads and Pavilion.
• Leads that are for current customers will be transitioned to the proper account rep.
• Leads that are from unassigned, qualified accounts will be worked as new accounts for the Government Account Manager for that territory.
• The Government Account Manager manages identified sales accounts in the SLED market.
• The Government Account Manager works with accounts to support with responsive quoting, product information and/or sales related information/details.
• Work in the ERP system to enter quotes and orders for specified accounts.
• Ensure bids and/or quotes are submitted in a timely manner.
• Work in the CRM to manage leads and customer contacts.
• Identify, source, and assess customer product needs to achieve excellent customer satisfaction.
• Track and maintain orders with consistency and communicate updates with the customer to ensure the order is being processed and handled correctly.
• work with Safeware's Vendor Relations team to secure DORs, special pricing and other sales related communications to ensure timely discussions/updates.
• The Government Account Manager will perform other duties as assigned.
Essential Job Functions:
• Responsible for the account growth of identified accounts.
• Develop a sales plan and executes the plan to ensure sales objectives are successful.
• Learn products and works with vendors to ensure customer needs are met.
• Learn contract vehicles and work to ensure that sales are aligned with proper contracts, and that
contracts are well understood by customers and vendors.
• Contact new and established customers to create opportunities.
• Maintain accurate and updated opportunities in CRM.
• Must be able to move demo equipment and trade show exhibits in and out of their vehicle.
• Must be able to clearly communicate in person and in writing to customers and other employees.
• Must be organized and able to retain and document and follow up customer information.
• Must pass a thorough background check and may require obtaining security credentials.
• Must understand and agree to the requirements of the handling of sensitive government security information.
Requirements:
• At least 5 years of prior inside sales role or similar position
• Ability to work independently, but also with a team
• Strong attention to detail and how details fit into the big picture
• Strong Microsoft Office 365 skills to include Word, Excel & Outlook
• Above-average communication skills; written, verbal, and listening
• Speak, understand and write in English; bi-lingual in Spanish a plus
• Ability to perform and prioritize multiple tasks efficiently in a fast-paced environment
• Excellent time management skills
• Customer service experience in distribution is preferred
• Self-motivated and work well independently for remote positions
Evaluation Criteria
This position is related to sales, sales results are the benchmark for success. Additionally, sales representatives must:
• Follow company policies and procedures
• Observe guidelines for ethics and customer satisfaction
• Contribute to a safe and positive work environment in their interactions with others