Hours: 7am-4pm General Description of the Job Class The Service Operations Center (SOC) Analyst is ... Remain well-informed of all HIPAA, security, and privacy requirements. * Develop knowledge base ...
Hours: 7am-4pm General Description of the Job Class The Service Operations Center (SOC) Analyst is ... Remain well-informed of all HIPAA, security, and privacy requirements. * Develop knowledge base ...
Hours: 7am-4pm General Description of the Job Class The Service Operations Center (SOC) Analyst is ... Remain well-informed of all HIPAA, security, and privacy requirements. * Develop knowledge base ...
Hours: 7am-4pm General Description of the Job Class The Service Operations Center (SOC) Analyst is ... Remain well-informed of all HIPAA, security, and privacy requirements. * Develop knowledge base ...
Hours: 7am-4pm General Description of the Job Class The Service Operations Center (SOC) Analyst is ... Remain well-informed of all HIPAA, security, and privacy requirements. * Develop knowledge base ...
Hours: 7am-4pm General Description of the Job Class The Service Operations Center (SOC) Analyst is ... Remain well-informed of all HIPAA, security, and privacy requirements. * Develop knowledge base ...
Hours: 7am-4pm General Description of the Job Class The Service Operations Center (SOC) Analyst is ... Remain well-informed of all HIPAA, security, and privacy requirements. * Develop knowledge base ...
Hours: 7am-4pm General Description of the Job Class The Service Operations Center (SOC) Analyst is ... Remain well-informed of all HIPAA, security, and privacy requirements. * Develop knowledge base ...
Security Operations Center Manager
Durham, NC · On-site
$90K - $150K/yr
Security Operations Center (SOC) Manager Durham, NC The Senior Manager, Security Operations (SOC ... Track, measure, and evaluate incident analysis and response activities. * Create, monitor, and ...
Security Operations Center Manager
Durham, NC · On-site
$90K - $150K/yr
Security Operations Center (SOC) Manager Durham, NC The Senior Manager, Security Operations (SOC ... Track, measure, and evaluate incident analysis and response activities. * Create, monitor, and ...
Security Operations Center Manager
Durham, NC · On-site
$90K - $150K/yr
Security Operations Center (SOC) Manager Durham, NC The Senior Manager, Security Operations (SOC ... Track, measure, and evaluate incident analysis and response activities. * Create, monitor, and ...
Security Operations Center Manager
Durham, NC · On-site
$90K - $150K/yr
Security Operations Center (SOC) Manager Durham, NC The Senior Manager, Security Operations (SOC ... Track, measure, and evaluate incident analysis and response activities. * Create, monitor, and ...
This role is responsible for overseeing the day-to-day execution of security operations, including ... Lead and manage the Security Operations Center (SOC), ensuring 24/7 monitoring, threat detection ...
This role is responsible for overseeing the day-to-day execution of security operations, including ... Lead and manage the Security Operations Center (SOC), ensuring 24/7 monitoring, threat detection ...
This role is responsible for overseeing the day-to-day execution of security operations, including ... Lead and manage the Security Operations Center (SOC), ensuring 24/7 monitoring, threat detection ...
New
This role is responsible for overseeing the day-to-day execution of security operations, including ... Lead and manage the Security Operations Center (SOC), ensuring 24/7 monitoring, threat detection ...
New
This role is responsible for overseeing the day-to-day execution of security operations, including ... Lead and manage the Security Operations Center (SOC), ensuring 24/7 monitoring, threat detection ...
New
This role is responsible for overseeing the day-to-day execution of security operations, including ... Lead and manage the Security Operations Center (SOC), ensuring 24/7 monitoring, threat detection ...
New
Part Time GSOC Operator
$26.50/hr
Work in a physical security focused Global Security Operations Center, analyzing threats and ... Execute day-to-day monitoring, incident detection, and reporting. * Collect, evaluate, and ...
Part Time GSOC Operator
$26.50/hr
Work in a physical security focused Global Security Operations Center, analyzing threats and ... Execute day-to-day monitoring, incident detection, and reporting. * Collect, evaluate, and ...
Part Time GSOC Operator
$26.50/hr
Work in a physical security focused Global Security Operations Center, analyzing threats and ... Execute day-to-day monitoring, incident detection, and reporting. * Collect, evaluate, and ...
Quick apply
Part Time GSOC Operator
$26.50/hr
Work in a physical security focused Global Security Operations Center, analyzing threats and ... Execute day-to-day monitoring, incident detection, and reporting. * Collect, evaluate, and ...
Part Time GSOC Operator
Raleigh, NC · On-site
$26.50/hr
Work in a physical security focused Global Security Operations Center, analyzing threats and ... Execute day-to-day monitoring, incident detection, and reporting. * Collect, evaluate, and ...
Part Time GSOC Operator
Raleigh, NC · On-site
$26.50/hr
Work in a physical security focused Global Security Operations Center, analyzing threats and ... Execute day-to-day monitoring, incident detection, and reporting. * Collect, evaluate, and ...
SOC Analyst II
Raleigh, NC · On-site
$108K - $162K/yr
... years of Security Operations Center experience * Strong knowledge of security frameworks and ... Technical team interview Work Location This is a full-time, in-office 5 days per week position at ...
New
SOC Analyst II
Raleigh, NC · On-site
$108K - $162K/yr
... years of Security Operations Center experience * Strong knowledge of security frameworks and ... Technical team interview Work Location This is a full-time, in-office 5 days per week position at ...
New
SECURITY OPERATIONS DISPATCHER - MULTIPLE POSITIONS
Durham, NC · On-site
$16.25 - $21.25/hr
The Security Operations Center (SOC) operates 24 hours a day, 7 days a week. This position requires working assigned 8-hour shifts, which may include evenings, weekends, and holidays. Schedules are ...
SECURITY OPERATIONS DISPATCHER - MULTIPLE POSITIONS
Durham, NC · On-site
$16.25 - $21.25/hr
The Security Operations Center (SOC) operates 24 hours a day, 7 days a week. This position requires working assigned 8-hour shifts, which may include evenings, weekends, and holidays. Schedules are ...
SOC Analyst II
Raleigh, NC · On-site
$108K - $162K/yr
... years of Security Operations Center experience * Strong knowledge of security frameworks and ... Technical team interview Work Location This is a full-time, in-office 5 days per week position at ...
New
SOC Analyst II
Raleigh, NC · On-site
$108K - $162K/yr
... years of Security Operations Center experience * Strong knowledge of security frameworks and ... Technical team interview Work Location This is a full-time, in-office 5 days per week position at ...
New
SOC Analyst II
$108K - $162K/yr
... years of Security Operations Center experience * Strong knowledge of security frameworks and ... Technical team interview Work Location This is a full-time, in-office 5 days per week position at ...
New
SOC Analyst II
$108K - $162K/yr
... years of Security Operations Center experience * Strong knowledge of security frameworks and ... Technical team interview Work Location This is a full-time, in-office 5 days per week position at ...
New
SOC Engineer II - Secret Clearance with Security Clearance
Raleigh, NC · On-site
$105K - $125K/yr
... Operations Center or cybersecurity role. • Active Secret clearance is required. • Hands-on ... Applications for this job will be accepted for at least 30 days from the posting date. #LI-JA1 #LI ...
SOC Engineer II - Secret Clearance with Security Clearance
Raleigh, NC · On-site
$105K - $125K/yr
... Operations Center or cybersecurity role. • Active Secret clearance is required. • Hands-on ... Applications for this job will be accepted for at least 30 days from the posting date. #LI-JA1 #LI ...
Director of Cybersecurity Operations
$195K - $250K/yr
This role will develop and implement a strategy for the Security Operations Center (SOC), Threat ... Expertise in cybersecurity automation and analytics.
Director of Cybersecurity Operations
$195K - $250K/yr
This role will develop and implement a strategy for the Security Operations Center (SOC), Threat ... Expertise in cybersecurity automation and analytics.
SOC / Security Automation & Integration Engineer with Security Clearance
Raleigh, NC · On-site
$110K - $135K/yr
... analysts, threat intelligence personnel, and security engineering teams to translate operational ... Medical, Dental, Vision, sick leave if required by law, and 401K Additional Benefits: 20 Days PTO ...
SOC / Security Automation & Integration Engineer with Security Clearance
Raleigh, NC · On-site
$110K - $135K/yr
... analysts, threat intelligence personnel, and security engineering teams to translate operational ... Medical, Dental, Vision, sick leave if required by law, and 401K Additional Benefits: 20 Days PTO ...
SVP - Cyber Security Ops Center & Assurance
Raleigh, NC · Hybrid
$107K - $145K/yr
Develop and execute the overall strategy for security operations and assurance, aligning with ... Analyze findings to recommend defensive improvements and enhance overall resilience. * (15%) Team ...
SVP - Cyber Security Ops Center & Assurance
Raleigh, NC · Hybrid
$107K - $145K/yr
Develop and execute the overall strategy for security operations and assurance, aligning with ... Analyze findings to recommend defensive improvements and enhance overall resilience. * (15%) Team ...
Day Security Operations Center Analyst information
See Raleigh, NC salary details
$16.82 - $21.54
19% of jobs
$22.53 is the 25th percentile. Wages below this are outliers.
$21.54 - $26.26
27% of jobs
$26.26 - $30.97
3% of jobs
The median wage is $31.19 / hr.
$30.97 - $35.69
12% of jobs
$39.70 is the 75th percentile. Wages above this are outliers.
$35.69 - $40.40
16% of jobs
$40.40 - $45.12
6% of jobs
$45.12 - $49.84
3% of jobs
$49.84 - $54.55
4% of jobs
$54.55 - $59.27
1% of jobs
$59.27 - $63.98
2% of jobs
$63.98 - $68.70
5% of jobs
$16
$35
$68
How much do day security operations center analyst jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for day security operations center analyst in Raleigh, NC is $35.83, according to ZipRecruiter salary data. Most workers in this role earn between $21.97 and $42.55 per hour, depending on experience, location, and employer.
What is the difference between Day Security Operations Center Analyst vs Night Security Operations Center Analyst?
| Aspect | Day Security Operations Center Analyst | Night Security Operations Center Analyst |
|---|---|---|
| Certifications | Security+ or equivalent, relevant monitoring certifications | Security+ or equivalent, relevant monitoring certifications |
| Work Environment | Day shifts, regular business hours in a security operations center | Night shifts, overnight hours in a security operations center |
| Employer & Industry Usage | Common in 24/7 security monitoring, IT security firms, corporate security | Same as day shift, with focus on overnight security monitoring |
The main difference between a Day Security Operations Center Analyst and a Night Security Operations Center Analyst lies in their work hours. Both roles require similar certifications and work in the same environment, focusing on security monitoring and incident response. The day analyst works during regular business hours, while the night analyst covers overnight shifts. Both positions are essential for continuous security coverage in organizations that operate 24/7.
What are popular job titles related to Day Security Operations Center Analyst jobs in Raleigh, NC? For Day Security Operations Center Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Day Security Operations Center Analyst jobs in Raleigh, NC look for? The top searched job categories for Day Security Operations Center Analyst jobs in Raleigh, NC are:
Full-time
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Duke University rating
6.7
Based on 55 frontline employees who took The Breakroom Quiz
486th of 617 rated colleges and universities
Job description
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Hours: 7am-4pm
General Description of the Job Class
The Service Operations Center (SOC) Analyst is responsible for receiving, prioritizing, documenting, and actively resolving end-user help requests in support of using information technologies. They provide IT technical and application support to the Duke Health community, identifying incidents and events, analyzing problem trends, and overseeing the management and resolution of issues. The SOC Analyst must understand the complexity and interdependencies of the various systems, applications, and infrastructure deployed in support of information technology and VoIP telephony services. They must be creative, flexible with strong communication skills, and possess the ability to interact with coworkers and customers at all levels. In addition to being proficient with computer systems used in multimedia production, the SOC must have technical acumen, excellent communication skills, and troubleshooting skills.
Core Competencies:
The following core competencies are established for all Duke Service Operation Center analysts. In addition, all analysts are expected to perform other duties related to the work described herein.
Level 1
Level 2- In addition to the duties described for Level 1, Level 2 personnel will:
Level 3- In addition to the duties described for Level 2, Level 3 personnel will:
SOFT SKILLS:
SOC analysts must have exceptional customer service skills, excellent time-management and organizational skills, strong verbal and written communication skills, ability to work as part of a team in a fast-paced environment, self-motivation and goal-orientation, ability to work under minimal supervision, and exceptional multi-tasking capabilities
Required Qualifications at this Level
Education:
Bachelor's degree in a related field or two years of equivalent technical or
Call Center experience required.
Experience:
Level 1- One year of IT or Call Center experience is required.
Level 2- Three years of IT experience required.
Level 3- Five years of IT experience required.
Degrees, Licensure, and/or Certification:
Must have a current N.C. driver's license
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Hours: 7am-4pm
General Description of the Job Class
The Service Operations Center (SOC) Analyst is responsible for receiving, prioritizing, documenting, and actively resolving end-user help requests in support of using information technologies. They provide IT technical and application support to the Duke Health community, identifying incidents and events, analyzing problem trends, and overseeing the management and resolution of issues. The SOC Analyst must understand the complexity and interdependencies of the various systems, applications, and infrastructure deployed in support of information technology and VoIP telephony services. They must be creative, flexible with strong communication skills, and possess the ability to interact with coworkers and customers at all levels. In addition to being proficient with computer systems used in multimedia production, the SOC must have technical acumen, excellent communication skills, and troubleshooting skills.
Core Competencies:
The following core competencies are established for all Duke Service Operation Center analysts. In addition, all analysts are expected to perform other duties related to the work described herein.
Level 1
- Provide 1st level of technical and customer support via phone
- Build rapport and elicit problem details from service desk customers
- Maintain ownership of the entire ticket lifecycle by monitoring all customer support calls in the call tracking system, returning calls from customers, and entering new tickets into the call-tracking database.
- Open tickets and escalate tickets to appropriate groups outside the Service Desk when necessary.
- Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
- Apply diagnostic utilities to aid in troubleshooting
- Evaluate documented resolutions, analyze trends, develop, and improve processes and procedures that are efficient and restore customer services quickly.
- Participate in cross-team projects in developing and documenting procedures for triage and problem resolution of new applications, information technology or VoIP telephony related services
- Participate in a rotation providing 24x7x365 support.
- Participate in a technical escalation of IT issues, collaborating with both application and operational teams through systems analysis, diagnosis, trouble-shooting, performance analysis and resolution.
- Follows DHTS ITIL process workflows to ensure operational tasks and activities are being followed for incident, request, change and event management.
- Responsible for reporting any compliance breaches or concerns to the appropriate resource (management, IT Security Office, Compliance Office, Human Resources, etc.).
Level 2- In addition to the duties described for Level 1, Level 2 personnel will:
- Provide technical and customer support via phone, web submission, chat and emails
- Shows willingness to share knowledge and expertise with others. Stays up-to-date with the latest developments in healthcare technology and is able to apply this knowledge to their work
- Escalate critical tickets to appropriate support team and monitor tickets for response from support teams ensuring customers are supported.
- Apply diagnostic utilities for troubleshooting methods to aid in resolution.
- Evaluate documented resolutions, analyze trends, develop, and improve processes and procedures that are efficient and restore customer services quickly.
- Participate in cross-team projects in developing and documenting procedures for triage and problem resolution of new applications or information technology related services
- Respond to routine customer questions about the usability and functionality of hardware and applications. Provide basic education and training to customers, as necessary.
- Participate in team projects to enhance the technical infrastructure or improve the problem resolution process.
- Remain well-informed of all HIPAA, security, and privacy requirements.
- Develop knowledge base articles and work instructions for use by department and inclusion into knowledge base of record.
- Identifies opportunities for improvement and work across teams to implement changes that enhance the system performance or functionality
Level 3- In addition to the duties described for Level 2, Level 3 personnel will:
- May function as a technical lead or subject matter expert with proficiency in the profession's defined area(s).
- Assist management with the planning, designing, and implementing enterprise system and network infrastructure and technology solutions.
- Work collaboratively with customers, management, staff, and other stakeholders.
- Responsible for keeping abreast of industry advances in multiple technical areas of expertise and applying this knowledge to Duke.
- Monitor and adjust technology systems and tools to meet the business and organization needs.
- Maintain industry relationships to ensure utilization of current and future, where applicable, principles, techniques and policies.
- Use advanced technical knowledge to troubleshoot problems, identify root cause, and bring problem to resolution.
- Perform the lead or primary technical contributor role for multiple technology disciplines.
- Maintain documentation and validation processes to ensure adherence to institutional, state, and federal policies and regulations.
- Take ownership and monitor technical bridge during operational disruption in service or service outages. Ensure minutes, action items and resolution steps are documented and distributed to Service Desk teams. Ensure permanent fixes are
- Provide technical leadership in design review engagements for reviewing solution designs and documentation.
- Mentors and coaches other analysts on technical and functional aspects of the system(s). Contributes to the development and dissemination of best practices and standards
- Leverages best practices and standards to design and implement solutions that align with organizational goals and strategies
SOFT SKILLS:
SOC analysts must have exceptional customer service skills, excellent time-management and organizational skills, strong verbal and written communication skills, ability to work as part of a team in a fast-paced environment, self-motivation and goal-orientation, ability to work under minimal supervision, and exceptional multi-tasking capabilities
Required Qualifications at this Level
Education:
Bachelor's degree in a related field or two years of equivalent technical or
Call Center experience required.
Experience:
Level 1- One year of IT or Call Center experience is required.
Level 2- Three years of IT experience required.
Level 3- Five years of IT experience required.
Degrees, Licensure, and/or Certification:
Must have a current N.C. driver's license
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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About Duke University
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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Industry
Colleges, universities, and professional schools and hospitals
Company size
10,000+ Employees
Headquarters location
Durham, NC, US