Day Sap Entry Level Jobs (NOW HIRING)

To administer enterprise software applications to ensure a state-of-the art, stable, accurate, and reliable enterprise computing environment that meets the needs of the organization.

This classification is comprised of two levels: Level "E" is the entry-level where incumbents are provided formal training and/or certification for progression to the journey-level of the classification. The incumbent is promoted/progressed to the journey level "J" upon successful completion of all training and/or certification requirements for the classification. Incumbents hired at the entry-level are required to successfully progress to the journey-level within 18 to 60 months, depending on the length of the training and/or certification program.  If an employee is unsuccessful with progressing to the journey-level they will return to last class held or separate from SMUD.

• Provide 24/7 on-call and non-business-hour support for applications, as required.
• Provide primary support on at least one major enterprise application or SAP Basis administration.
• Provide secondary support for the other enterprise applications supported by the administrators group.
• Serves as key person in troubleshooting system problems, taking ownership of problems to resolution.
• Work with support analysts and technical staff to identify and resolve system issues such as outages and poor system performance.
• Work with support analysts and technical staff to coordinate and schedule system installations, upgrades, and patches.
• Coordinate and schedule system backups and restorations.
• Coordinate and schedule and perform operating system, application, database and client tools patching and maintenance, and support migration of changes. Ensure patches are fully tested in test environments before moving to production systems.
• Identify, evaluate and install application software patches.
• Configure systems / applications from a technical perspective.
• Ensures adherence to Service Level Agreements regarding application availability for applications with a large number of users.
• Perform system sizing estimates.
• Diagnose and resolve system-related issues.
• Interface with software vendors for bug resolution, licensing issues, and system maintenance issues.
• Interface with SMUD management via status reports and meetings.
• Interface with the applications' users and business units when necessary.
• Install new application software releases and version upgrades.
• Support, monitor, test, and troubleshoot hardware and software problems in support of applications.
• Plan, create, and maintain appropriate procedures, documentation, inventory assessments, and other procedures related to administration of software applications, system and network (connectivity) architecture, system and database backup policies, and user management.
• Administer application security including administration of application users, as necessary.
• Provide ad hoc desktop support services for users of the applications.
• Coordinate and/or provide user training for applications if necessary.
• Conduct software and hardware evaluations and provide technical analysis.
• Work with support analysts and technical staff to automate tasks, streamline processes, and perform administrative functions as needed.
• Provide coordination of resources such as enterprise security, application development, network, operations, and analysts, in support of software applications.
• Configure, maintain, and monitor batch jobs and related scripts. Resolve any batch job or script errors.
• Participate in disaster recovery planning and testing, including assisting with fault tolerance and producing/maintaining disaster recovery plans.

• Minimum of one (1) year experience related to enterprise software applications administration.

• Computer and software applications; methods and procedures involved in the administration of software applications to include the installation, setup, patching, troubleshooting, documentation and coordination; enterprise application systems design, configuration, and functionality; techniques of configuration, design and functionality; concepts of the system development lifecycle; concepts of data modeling; techniques and practices for resolving complex technical issues; data maintenance and retrieval; operating systems such as UNIX, Linux, Windows, or AIX.

• Analyze software application issues and determine effective course of action to improve operational functionality; develop testing criteria and conduct testing ; read and interpret plans, diagrams and specifications; prioritize and schedule work assignments effectively; tools and methods to support and develop business applications; communicate effectively in verbal and written forms; work independently or as a team member as required; effectively identify and organize work tasks in a logical manner; determine and allocate resources to projects effectively; orally and verbally communicate. Monitor and tune SAP systems and databases; weigh various suggested technical solutions against the original business needs.

• Foundational experience in SAP Basis administration, enterprise application support, or related technical support. 
• Basic understanding of SAP system administration concepts. 
• Familiarity with SAP S/4HANA, cloud platforms, or hybrid environments is preferred. 
• Exposure to SAP BTP, SAP Integration Suite, SAP RISE, or related SAP technologies is desirable  
• Basic knowledge of SSO, certificates, and secure connectivity is preferred. 
• Strong analytical, communication, and documentation skills. 
• Willingness to learn new SAP technologies and support evolving platform needs 
• SAP-related training, coursework, internship, certification, or equivalent hands-on experience. 
• Exposure to cloud-based SAP solutions or enterprise integrations. 
• Familiarity with cybersecurity, compliance, disaster recovery, or governance concepts in enterprise systems. 
• Interest in developing skills in SAP cloud platforms, hybrid architecture, and technical integration support.