Day Remote 911 Dispatcher Jobs (NOW HIRING)

Summary
The primary purpose of this position is to: Acquire the information necessary to classify and prioritize emergency and non-emergent calls and provide firefighting, Emergency Medical Services (EMS), service calls, HazMat and other emergency response resources to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
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Duties
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• Performs Advanced Emergency Medical Dispatch (EMD) services to callers with medical emergencies using the local authority's emergency medical dispatch system.
• Provides emergency 911-call taking and communication services.
• Operates and maintains communication devices, automated data processing equipment, printers, recorders, facsimile equipment, security monitoring and other devices installed in the Emergency Communications Center.
• Maintain reports and retrieves needed statistical information using the local authority's fire incident reporting system(s).

Requirements
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Conditions of employment

• U.S. Citizenship is required
• Males must be registered for Selective Service, see Legal and Regulatory Guidance
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This posn is subject to provisions of the DoD Priority Placement Program
• For more information on Acq Demo please go to DoD AcqDemo Homepage http://acqdemo.hci.mil/ and Fact Sheet http://acqdemo.hci.mil/faq.html
• Disclosure of Political Appointments
• All federal employees are required to have direct deposit
• This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.
• Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.
• Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• May occasionally be required to work other than normal duty hours and/or Shift work may be required which may include overtime and/or irregular hours
• This is a Mission-Essential position performing a Mission-Critical-Function which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions.
• Must be able to obtain and maintain a current CPR for Healthcare Providers certification.
• Must be able to obtain and maintain the appropriate security clearance.
• Must be able to obtain and maintain a current Advanced EMD certification in accordance with NFPA 1221, including initial and follow-on certifications by accumulating 24 Continuing Dispatch Education (CDE) units.
• At times, will be required to respond on/off-duty time during a conflagration, or stay over until an emergency has been terminated or until properly relieved by a qualified dispatcher.
• Must participate in exercises and recurrent proficiency training as directed.
• May be required to work overtime.
• May be required to travel by military or commercial aircraft in the performance of TDY assignments.

Qualifications
Conditions of Employment Continued:

• Must obtain International Fire Service Accreditation Congress Certification or Pro-Board as a Telecommunicator Level I & II and Hazardous Materials Awareness. Must obtain, ICS 100 Incident Command System, and ICS 700 Introduction to National Incident Management System.
• This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing. Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.
• This position is emergency-essential (E-E). In the event of a crisis situation, the incumbent, or designated alternate, must continue to perform the E-E duties until relieved by proper authority. The incumbent or the designated alternate may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization of function effectively. This meets the criteria of an E-E position and requires that the incumbent, or the designated alternate, be removed from any military recall status.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions, Dispatching Series 2151.
SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade (GS-04), level pay band (NK-01) or equivalent. Examples of specialized experience in the Federal service which requires knowledge of communications operations to transmits and receive radio, telephone, teletype messages, and other electronic communications equipment. Knowledge of personal computers and software programs to input, retrieve and maintain emergency data. Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand.
OR
EDUCATION: Completed four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: You must submit a copy of official transcripts.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: Combination of experience as described in the job opportunity announcement and education. NOTE: You must submit a copy of official transcript.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

• Knowledge of communications operations to transmits and receive radio, telephone, teletype messages, and other electronic communications equipment.
• Knowledge of personal computers and software programs to input, retrieve and maintain emergency data.
• Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand.
• Skill in determining nature and priority of call and ability to dispatch appropriate equipment and personnel.
• Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations.
• Ability to work independently without immediate supervision.
• Ability to maintain good working relationships both within and outside the organization.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
ARE YOU USING YOUR EDUCATION TO QUALIFY? If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
This is an acquisition demonstration project position NH-II equivalent to a GS-05 to GS-07.
Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and most recent SF-50 noting position, grade, and duty location.
Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.
Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist.
Priority Placement Program (PPP) Applicant Eligible: PPP Applicants determined well qualified and selected, will be placed at the full performance level. You must include the applicable completed PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this announcement.
Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here.
If you have questions regarding this announcement and have hearing or speech difficulties click here.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.