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Day Rbc Bank Call Centre Jobs (NOW HIRING)

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Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Minimum of 1 year of experience in a high-volume call center or customer service role * (Exposure to 50-100+ calls per day preferred) Banking or financial services experience is a plus , but not ...

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Onsite Call Center Agent

Atlanta, GA · On-site

$20/hr

Banking Call Center Agent Job Duties: Manage high-volume inbound and outbound calls with professionalism and efficiency Assist customers with account inquiries, transactions, and service requests ...

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How much do day rbc bank call centre jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for day rbc bank call centre in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Is RBC laying off employees today?

There are no publicly available reports indicating that RBC has announced layoffs today. As a call center employee at RBC, job stability depends on company performance and industry conditions, but specific layoffs are typically communicated internally or through official channels if they occur. It is advisable to check RBC's official statements or contact HR for the most current information.

Does RBC offer remote positions?

Day RBC Bank Call Centre positions are typically based in physical call center locations, but some roles may offer remote or hybrid work options depending on the company's policies and current staffing needs. Candidates should review specific job postings for remote work availability and requirements such as reliable internet and a suitable home workspace.

How much does RBC Bank pay?

The pay for a Day RBC Bank Call Centre position typically ranges from $15 to $20 per hour, depending on experience and location. Employees may also receive benefits such as health insurance and paid time off, with schedules often involving shifts during business hours.

What is the difference between Day Rbc Bank Call Centre vs Customer Service Representative at Rbc Bank?

AspectDay Rbc Bank Call CentreCustomer Service Representative at Rbc Bank
CredentialsHigh school diploma or equivalent, relevant customer service experienceHigh school diploma or equivalent, customer service skills
Work EnvironmentCall center setting, fast-paced, team-orientedBranch or call center, direct customer interaction
Employer & Industry UsageUsed interchangeably within Rbc Bank for inbound customer support rolesCommonly used for front-line customer support roles at Rbc Bank

The Day Rbc Bank Call Centre role primarily involves handling inbound calls in a fast-paced environment, focusing on customer inquiries and support. The Customer Service Representative at Rbc Bank also interacts directly with customers but may work in branches or call centers. Both roles require similar credentials and serve similar functions, with the main difference being the work setting and specific job responsibilities.

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Day Rbc Bank Call Centre jobs near you
Relationship Banker - Call Center

Relationship Banker - Call Center

Extraco Banks

Harker Heights, TX • On-site

$17 - $22.25/hr

Full-time

Re-posted 7 days ago

Job description

Job Description: Relationship Banker - Call Center
Location: Harker Heights
Job Summary:
The Call Center Relationship Banker delivers exceptional financial guidance and customer service within the bank's call center environment. This role encompasses addressing customer inquiries, providing tailored banking solutions, and identifying opportunities that align with the bank's financial growth objectives. A successful Call Center Relationship Banker effectively balances problem-solving skills with a customer-centric approach, ensuring that each interaction enhances the relationship between the customer and the bank.
Customer Service Relationship Management:
  • Respond promptly to inbound client calls, addressing questions related to accounts, transactions, and general banking services.
  • Develop a rapport with clients, building trust and understanding their financial needs to provide appropriate recommendations.
  • Handle customer concerns, troubleshoot issues, and escalate complex problems to the appropriate team members when necessary.
Transaction Processing and Account Management:
  • Assist clients with routine banking transactions, including transfers, payments, and account updates.
  • Process service requests and ensure all transactions are accurately documented and completed.
  • Monitor customer accounts for potential needs or issues, proactively reaching out to offer solutions or services.

Product Knowledge and Sales
  • Maintain a comprehensive understanding of the bank's products and services, including checking and savings accounts, credit cards, personal loans, and mortgages.
  • Identify and capitalize on cross-sell and up-sell opportunities by recommending suitable financial products based on each customer's needs.
  • Meet or exceed individual and team sales targets to contribute to the bank's overall financial objectives.

Compliance and Risk Management
  • Adhere to all regulatory and bank policies to maintain compliance, privacy, and security standards during each interaction.
  • Conduct required customer identification and verification processes as per bank guidelines and anti-money laundering protocols.
  • Protect sensitive client information and ensure confidentiality in all communications.

Required Skills & Qualifications:
  • Education: High School diploma or equivalent; Bachelor Degree Preferred
  • Skills: Strong communication skills, active listening, problem-solving, and multitasking.
  • Technical Proficiency: Familiarity with banking software, call center systems, and digital banking platforms.
  • Experience: Preferred experience in customer service, banking, or a call center environment.

Work Hours: Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am - 1:00pm.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.

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