Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified ...
Austin, TX · On-site +1
$15 - $17/hr
Pay increase after 30 days of employment * Paid Time Off (PTO) after 90 days for both full-time and ... Windy City Call Center LLC We are headquartered in the northwest suburbs of Chicago and are ...
Austin, TX · On-site +1
$15 - $17/hr
Pay increase after 30 days of employment * Paid Time Off (PTO) after 90 days for both full-time and ... Windy City Call Center LLC We are headquartered in the northwest suburbs of Chicago and are ...
Spokane, WA · On-site
$19.35 - $35.12/hr
Patient Services Representative (Call Center) - Cardiology Scheduling Cardiac Study Center / Pulse ... Day-to-Day Responsibilities Scheduling & Access Coordination * Schedule new and returning ...
Spokane, WA · On-site
$19.35 - $35.12/hr
Patient Services Representative (Call Center) - Cardiology Scheduling Cardiac Study Center / Pulse ... Day-to-Day Responsibilities Scheduling & Access Coordination * Schedule new and returning ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified ...
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified ...
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified ...
Spokane, WA · On-site
$19.35 - $35.12/hr
Patient Services Representative (Call Center) Cardiology Scheduling Cardiac Study Center / Pulse ... Day-to-Day Responsibilities Scheduling & Access Coordination * Schedule new and returning ...
Quick apply
Spokane, WA · On-site
$19.35 - $35.12/hr
Patient Services Representative (Call Center) Cardiology Scheduling Cardiac Study Center / Pulse ... Day-to-Day Responsibilities Scheduling & Access Coordination * Schedule new and returning ...
Addison, TX · On-site +1
$15 - $17/hr
Pay increase after 30 days of employment * Paid Time Off (PTO) after 90 days for both full-time and ... Windy City Call Center LLC We are headquartered in the northwest suburbs of Chicago and are ...
Addison, TX · On-site +1
$15 - $17/hr
Pay increase after 30 days of employment * Paid Time Off (PTO) after 90 days for both full-time and ... Windy City Call Center LLC We are headquartered in the northwest suburbs of Chicago and are ...
Be Seen First
Rockwall, TX · On-site
$65K - $75K/yr (+ commission)
Oversee day-to-day operations of the call center, including inbound/outbound customer service calls and technician dispatch scheduling * Treat every inbound call as an opportunity to turn the company ...
New
Quick apply
Be Seen First
Rockwall, TX · On-site
$65K - $75K/yr (+ commission)
Oversee day-to-day operations of the call center, including inbound/outbound customer service calls and technician dispatch scheduling * Treat every inbound call as an opportunity to turn the company ...
New
$25 - $28.35/hr
Job Summary and Responsibilities As our Call Center Representative, you will help callers resolve ... Every day you will expertly manage high-volume calls, actively listen, provide accurate information ...
$25 - $28.35/hr
Job Summary and Responsibilities As our Call Center Representative, you will help callers resolve ... Every day you will expertly manage high-volume calls, actively listen, provide accurate information ...
Muncie, IN · On-site
$15/hr
Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE (Sales Office ... Making minimum outbound call requirements per day QUALIFICATIONS * Must be 18 years of age. * High ...
Muncie, IN · On-site
$15/hr
Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE (Sales Office ... Making minimum outbound call requirements per day QUALIFICATIONS * Must be 18 years of age. * High ...
Gurnee, IL · On-site
$63.44 - $105.74/hr
The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high ...
Gurnee, IL · On-site
$63.44 - $105.74/hr
The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high ...
San Diego, CA · On-site
$20/hr
Call Center Representative Robert Half is partnering with a nonprofit organization to identify a ... After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days ...
Quick apply
San Diego, CA · On-site
$20/hr
Call Center Representative Robert Half is partnering with a nonprofit organization to identify a ... After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days ...
Muncie, IN · On-site
$15/hr
Call Center Agent (Lead Generator) Dept : Sales & Marketing Location: In OFFICE (Sales Office ... Making minimum outbound call requirements per day QUALIFICATIONS * Must be 18 years of age. * High ...
Quick apply
Muncie, IN · On-site
$15/hr
Call Center Agent (Lead Generator) Dept : Sales & Marketing Location: In OFFICE (Sales Office ... Making minimum outbound call requirements per day QUALIFICATIONS * Must be 18 years of age. * High ...
Livermore, CA · On-site
$82K - $98K/yr
... five-day, in-office schedule. Restoration Management Company expects each, and every employee to ... Job Summary The Call Center Manager is responsible for overseeing a team of call center ...
Livermore, CA · On-site
$82K - $98K/yr
... five-day, in-office schedule. Restoration Management Company expects each, and every employee to ... Job Summary The Call Center Manager is responsible for overseeing a team of call center ...
Livermore, CA · On-site
$82 - $99/hr
... five-day, in-office schedule. Restoration Management Company expects each, and every employee to ... Job Summary The Call Center Manager is responsible for overseeing a team of call center ...
Livermore, CA · On-site
$82 - $99/hr
... five-day, in-office schedule. Restoration Management Company expects each, and every employee to ... Job Summary The Call Center Manager is responsible for overseeing a team of call center ...
Livermore, CA · On-site
$82K - $98K/yr
... five-day, in-office schedule. Restoration Management Company expects each, and every employee to ... Job Summary The Call Center Manager is responsible for overseeing a team of call center ...
Quick apply
Livermore, CA · On-site
$82K - $98K/yr
... five-day, in-office schedule. Restoration Management Company expects each, and every employee to ... Job Summary The Call Center Manager is responsible for overseeing a team of call center ...
Manassas, VA · On-site
$70 - $90/hr
Actively manage and optimize the dispatch board (including the 3-day board) to maximize revenue ... call scripts, and booking standards. * Industry Experience: 3-5 years of hands-on call center ...
Manassas, VA · On-site
$70 - $90/hr
Actively manage and optimize the dispatch board (including the 3-day board) to maximize revenue ... call scripts, and booking standards. * Industry Experience: 3-5 years of hands-on call center ...
Port Saint Lucie, FL · On-site
$15/hr
We are a Call Center in Port Saint Lucie, Florida! We are looking to rapidly grow in order to ... days into your employment.
Quick apply
Port Saint Lucie, FL · On-site
$15/hr
We are a Call Center in Port Saint Lucie, Florida! We are looking to rapidly grow in order to ... days into your employment.
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
| Aspect | Day Nationwide Call Center | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call center setting, fast-paced, team-oriented | Office or remote, customer-facing, team-based |
| Industry Usage | Common in telecommunications, finance, retail | Common across various industries including retail, healthcare, finance |
| Job Focus | Handling inbound/outbound calls, customer support | Assisting customers, resolving issues, providing information |
The Day Nationwide Call Center and Customer Service Representative roles share similar credentials and work environments, often overlapping in industries like retail and finance. The main difference lies in the specific job functions and settings, with call center roles typically involving more structured call handling, while customer service reps may work in diverse environments and handle a broader range of customer interactions.
Cities with the most Day Nationwide Call Center job openings:
The most popular types of Nationwide Call Center jobs are:
States with the most job openings for Day Nationwide Call Center jobs include:
The top searched job categories for Day Nationwide Call Center jobs are:
$17.79 - $21.58/hr
Full-time
Re-posted 17 days ago
6.2
Based on 83 frontline employees who took The Breakroom Quiz
698th of 898 rated healthcare providers
Current Employees:
If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career"icon on your homepage.
Primary Location
Rapid City, SD USADepartment
CS Patient Call CenterScheduled Weekly Hours
40Starting Pay Rate Range $17.79 - $21.58Call Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s).Job Description
Answer inbound calls and respond to patient inquiries with professionalism and empathy.
Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
Verify insurance coverage and assist with billing questions.
Provide accurate information about healthcare services, policies, and procedures.
Document all interactions in compliance with HIPAA and organizational standards.
De-escalate complex issues for resolution.
Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).
Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.
Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency.
All other duties as assigned.
Additional Requirements
Required:
Education - High School Diploma/GED Equivalent
Preferred:
Work Experience - 1-3 years Call Center Experience
Job Category
Revenue CycleJob Family
Registration and SchedulingShift
Requires the ability to work assigned schedules and hours as determined by the department
Employee Type
RegularMake a difference. Every day.
MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Get the full story on Breakroom
