Datacenter Manager Jobs in Connecticut (NOW HIRING)

Job Summary:
RBC Bearings is a leading international manufacturer of highly engineered precision bearings and components for various industries. The Application Developer II will provide technical support for ERP systems and software applications, resolving issues and improving processes while interacting with end users and software vendors.
Responsibilities:
• Provides training, troubleshooting, and support to software application users
• Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues
• Liaise with third parties and IT partners to resolve issues in a timely manner
• Design and implement changes to the ERP system
• Track and manage changes to the application software per defined Change Management process
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Determine severity of incidents and efficiently escalate them using the incident management process
• Keep requester informed of progress
• Ensure resolution meets user requirements while meeting Service Level requirements
• Support a 24 x 7 manufacturing environment.
• Support various software and applications, including enterprise solutions (ERP)
• Ability to write complex SQL queries
• Microsoft Access/Excel/Word/PowerPoint expertise is required
• Provide outstanding customer service; requires excellent verbal and written communications skills.
• Prioritize workload and complete necessary documentation using IT ticketing system
• Ability to work independently under general supervision within a demanding client centric environment.
Qualifications:
Required:
• High School Diploma, bachelor’s degree in an IT related field is preferred
• 7+ years of experience of relevant work experience; 5+ years with bachelors
• General knowledge of Windows Server (2019 and newer) operating system
• General knowledge of the IBM operating system for iSeries
• High level of experience with desktop operating systems
• Excellent troubleshooting skills
• Excellent research skills
• Technical documentation skills
• Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner
• Ability to write complex SQL queries
• Microsoft Access/Excel/Word/PowerPoint expertise is required
• Provide outstanding customer service; requires excellent verbal and written communications skills.
• Prioritize workload and complete necessary documentation using IT ticketing system
• Ability to work independently under general supervision within a demanding client centric environment
Preferred:
• Visual Studio (VB.net / C#), PHP, VBA (Office Programming, MS Access), GitHub
• Oracle (PL/SQL), SQL Server (T/SQL), and DB2 query writing and troubleshooting
• Experience with SSIS, SSRS, and SSAS
• Ability, initiative and accountability to execute broad assignments requiring minimal direction
• Moderate understanding of enterprise datacenter technologies and general networking.
• Bachelor’s degree and 2+ years of work experience in an IT related field is preferred.
• High School Diploma and 5+ years of relevant work experience; 3+ years with Associates
• Knowledge of various Database Management Systems (DBMS)
• Experience with troubleshooting desktop operating systems
• Programming and debugging skills
Company:
RBC Bearings provides our global industrial, aerospace, and defense customers with unique design solutions. Founded in 1919, the company is headquartered in Oxford, USA, with a team of 1001-5000 employees. The company is currently Late Stage.