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Database Support Analyst Jobs (NOW HIRING)

Eliassen Group

Lead Support Analyst

Almont, CO · On-site

$55 - $60/hr

Remote Our client seeks a Lead Support Analyst to oversee support, stability, and performance of ... Manage change control activities, including database updates, configuration changes, and off-hours ...

RevSpring Inc

Application Support Analyst

Hamilton, NJ · On-site

Application Support Analyst Job Summary: RevSpring provides patient engagement and revenue cycle ... In response to a ticket, typical tasks would include reviewing system logs, examining database ...

LibSys Inc

Application Support Analyst

Ann Arbor, MI · On-site

Experience handling transaction databases and transaction processing applications at the second ... Support Analyst for Custome application. Continually identify ways to improve support and decrease ...

RXinsider LTD.

Application Support Analyst RevSpring provides patient engagement and revenue cycle management ... In response to a ticket, typical tasks would include reviewing system logs, examining database ...

Toyota

Software Support Analyst

Indianapolis, IN · On-site +1

Job Overview: The Support Analyst is a role within our Software Support division. The ideal ... Ability to look through database log files to troubleshoot software issues. * Implement and improve ...

pathwayRP

Support Analyst

Chicago, IL

Strong relational database experience (preferably DB2 or Sybase). 3+ years of production support ... Desktop troubleshooting and performance analysis skills. Understanding of networks and Windows ...

Prophecy Technologies

Lead ITSM Support Analyst

This role is for a Lead Support Analyst responsible for leading a global team of Application ... Leadership * Database Technology Qualifications: * 6-8 years of experience Preferred Skills:

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

Product Support Analyst Location: Los Angeles, CA (Onsite) Duration: Long term contract Job Summary ... Work with logs, APIs, and databases to diagnose technical issues * Assist in UAT testing and ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Required : • Application Support Analyst • Global Environment Experience • Database manipulation in SQL • L1/L2 Support • Unix/Linux ideally with Scripting (Bash/Shell/Python) • ...

Cleco

EMS Support Analyst

Pineville, LA

... database (DB) administration, vendor system upgrades, software revisions, and the definition ... Supports all aspects of software modifications including application changes, vendor software ...

CEDENT

Wellview Support Analyst

Houston, TX · On-site

Support and maintain the WellView application, including troubleshooting, testing, enhancements ... Conduct technical troubleshooting for both application-level and server/database-level issues.

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Database Support Analyst information

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How much do database support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for database support analyst in the United States is $37.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $44.71 per hour, depending on experience, location, and employer.

What does a database support analyst do?

A Database Support Analyst is responsible for maintaining and troubleshooting database systems to ensure their performance, security, and reliability. They help manage data storage, perform regular backups, resolve user issues, and optimize database queries. These professionals often work with IT teams to implement upgrades, monitor database health, and assist with data recovery. Their goal is to ensure that data is accessible, protected, and efficiently managed for organizational use.

What are the key skills and qualifications needed to thrive as a database support analyst?

To thrive as a Database Support Analyst, you need a solid understanding of database management, SQL, troubleshooting, and a relevant degree in computer science or information technology. Familiarity with database platforms like Oracle, SQL Server, or MySQL, as well as knowledge of backup and recovery tools, is typically required. Strong analytical thinking, attention to detail, and effective communication help you resolve issues and collaborate with users and IT teams. These skills are crucial for maintaining data integrity, ensuring system reliability, and providing timely support to end-users.

What are some common challenges faced by database support analysts, and how can they be addressed?

Database Support Analysts often encounter challenges such as troubleshooting performance issues, managing data integrity, and responding to unplanned outages or user access problems. To address these, analysts typically rely on established monitoring tools, clear communication with development and operations teams, and thorough documentation of processes and incidents. Proactively staying updated on the latest database technologies and best practices also helps in anticipating and minimizing potential issues.

What is the difference between Database Support Analyst vs Database Administrator?

AspectDatabase Support AnalystDatabase Administrator
CertificationsSQL, Microsoft Certified, CompTIAOracle Certified, Microsoft Certified, SQL certifications
Work EnvironmentSupport teams, help desk, troubleshootingDatabase management, performance tuning, security
ResponsibilitiesAssist users, troubleshoot issues, monitor database healthDesign, implement, maintain, and optimize databases

The Database Support Analyst primarily focuses on troubleshooting, user support, and maintaining database health, often working closely with support teams. In contrast, the Database Administrator handles the design, security, and optimization of databases, with a broader scope of responsibilities. Both roles require similar certifications and are integral to database management but differ in their core functions and daily tasks.

Is a database support analyst job in demand?

Database support analyst roles are in demand due to the increasing reliance on data management and IT infrastructure across industries. These positions often require knowledge of database systems like SQL and experience with troubleshooting, making them valuable in organizations seeking to maintain data integrity and security.
More about Database Support Analyst jobs

What are popular job titles related to Database Support Analyst jobs?

For Database Support Analyst jobs, the most frequently searched job titles are:

Database Support Analyst jobs near you
Infographic showing various Database Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $77,155 per year, or $37.1 per hour.

Lead Support Analyst

Almont, CO • On-site

Eliassen Group
IT Services • 5 - 10K employees
Learn more about Eliassen Groupexternal

$55 - $60/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Description:
Remote
Our client seeks a Lead Support Analyst to oversee support, stability, and performance of mission-critical scheduling applications across global media operations. The role leads a team of Application Support Analysts, coordinates cross-regional triage, drives incident, problem, and change management aligned to ITIL, and partners with IT, business stakeholders, and vendors to maintain reliability and deliver continuous improvement. The scope includes on-call rotation, off-hours deployments, proactive monitoring, reporting, and enablement of automation and self-service to reduce manual requests.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $55.00 to $60.00/hr. w2
Responsibilities:
  • Lead a global team of Application Support Analysts for high-impact scheduling and corporate applications.
  • Prioritize and coordinate assignments for issues impacting mission-critical systems across regions and time zones.
  • Mentor, coach, and cross-train team members to ensure consistent service delivery standards.
  • Oversee incident and problem management, ensuring timely triage, resolution, and clear communication.
  • Troubleshoot application issues, identify remediation steps, determine root causes, and coordinate long-term fixes.
  • Manage change control activities, including database updates, configuration changes, and off-hours deployments.
  • Ensure compliance with ITIL best practices for Incident, Problem, and Change Management.
  • Ensure optimal performance and reliability of systems supporting content scheduling, broadcast operations, and enterprise functions.
  • Perform routine maintenance, upgrades, and operational tasks during scheduled off-hours as needed.
  • Support functional, regression, integration, and user acceptance testing for changes and releases.
  • Define and implement monitoring strategies to proactively identify and respond to issues.
  • Develop dashboards and executive reporting, including ticket burndown and performance metrics.
  • Identify and deliver process improvements, automation opportunities, and self-service reporting.
  • Analyze recurring issues and recommend long-term process or technology improvements.
  • Collaborate with Corporate IT, business units, and end users to align support with priorities.
  • Develop and maintain relationships with vendors, managed service providers, and partners.
  • Provide on-call support on a rotational basis, including nights and weekends.
  • Support special projects and tasks as assigned by IT leadership.

Experience Requirements:
  • Mandatory experience with broadcast distribution and scheduling platforms such as Operative IBMS or MediaGenix WHATSOn, or comparable systems.
  • Experience leading a team of Application Support Analysts, with approximately 70% hands-on support and 30% lead responsibilities depending on demand.
  • Working knowledge of Windows environments.
  • Competency with relational databases, SQL, and Oracle PL/SQL.
  • Experience in Service Desk environments and IT ticket resolution workflows.
  • Experience with ServiceNow, Jira, or similar ticket management tools.
  • Experience with process documentation and tools such as PowerPoint and Visio.
  • Strong analytical, written and verbal communication, facilitation, and organizational skills.
  • Proven people leadership and thought leadership.
  • Strategic and innovative mindset with strong business acumen.
  • Solid understanding of technology and enterprise application ecosystems.
  • Excellent organizational skills with attention to detail.
  • Ability to work independently in a fast-paced environment and learn new concepts quickly.
  • Media industry experience preferred.
  • Experience with enterprise reporting tools such as Business Objects or Crystal Reports is a plus.

Education Requirements:
  • Undergraduate Degree required.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact .
About Eliassen Group:
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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