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POSITION TITLE: Instructional Associate - Data Center Logistics

LOCATION: Fayetteville, GA

REPORTS TO: Lead Instructor / Program Manager

COMPENSATION: $21/hour

WHO WE'RE LOOKING FOR

Per Scholas is seeking a temporary Instructional Associate to support the Data Center Logistics training program as part of our Training Team. The Instructional Associate partners with the Lead Instructor to deliver an engaging, hands-on learning experience - supporting lab facilitation, learner tutoring, and classroom operations. The ideal candidate is detail-oriented, dependable, and comfortable in a hands-on equipment environment, with a genuine interest in helping entry-level learners succeed.

WHAT YOU'LL DO

• Support the Lead Instructor during daily instruction, learner activities, and hands-on labs, helping learners stay on task and on pace.
• Facilitate station rotations at the Mobile Infrastructure Rack (MIR) and related lab stations, supervising safe equipment handling and ensuring each learner receives hands-on practice within the single-rack rotation model.
• Assist with hands-on activities involving inventory receiving, asset tagging, barcode scanning, labeling, cycle counts, physical audits, discrepancy identification, equipment staging, and asset movement.
• Support learners as they practice receiving workflows, including verifying quantities against packing slips, purchase orders, ASNs, invoices, or other simulated receiving documents.
• Assist learners with simulated Store House to Data Center Hall movement tasks, including staging materials, organizing inventory, safely moving equipment, and updating status documentation.
• Reinforce safe physical handling, PPE use, material movement, lab housekeeping, and equipment care during all hands-on activities.
• Support performance-based assessments by observing learners at lab stations and recording rubric results under the Lead Instructor's direction.
• Provide one-on-one and small-group tutoring to learners who need additional support with inventory accuracy, process-following, documentation, equipment handling, or digital tools.
• Set up, reset, and break down lab equipment and consumables before and after each session, including asset tags, scanners, PPE, custody forms, RMA forms, receiving documents, inventory sheets, and lab materials.
• Reinforce chain-of-custody expectations for data center assets, including data-bearing devices, failed equipment, and items being staged, returned, redeployed, or decommissioned.
• Help learners connect classroom practice to workplace expectations, including ownership, accuracy, safety, escalation, documentation quality, and compliance.

• Track attendance and help maintain Salesforce, Canvas, the LMS, or other approved systems with grades, assessment results, lab completion, and learner progress notes.
• Help monitor learner progress and flag learners who are falling behind to the Lead Instructor.
• Provide timely learner feedback during labs and practice activities.
• Support individualized learner success plans as directed by the Lead Instructor or Program Manager.
• Participate in learner progress conversations, staff check-ins, and instructional planning meetings as needed.
• Reinforce program expectations related to attendance, professionalism, safety, participation, equipment handling, and classroom behavior.

• Assist with classroom and lab readiness, including equipment organization, station setup, inventory of training materials, and safe storage of tools and assets.
• Report missing, damaged, misplaced, or unsafe equipment to the Lead Instructor or Program Manager.
• Support documentation of lab issues, learner trends, equipment needs, and opportunities for course improvement.
• Maintain confidentiality and professionalism when handling learner data, performance information, and internal program communications.

WHAT YOU'LL BRING TO US

Instructional Skill Sets

• 0-2 years of teaching, tutoring, mentoring, training support, coaching, or new-hire onboarding experience; relevant work experience may substitute.
• Comfort supporting learners in an in-person, hands-on training environment and through digital platforms such as Zoom, Slack, Canvas, or Microsoft Office.
• Patience, approachability, and strong interpersonal communication skills.
• Ability to follow instructor direction, lab guides, rubrics, safety expectations, and established classroom procedures.
• Ability to support adult learners with little to no prior experience in data center, logistics, or technical environments.
• Strong attention to detail and ability to help maintain a safe, organized, and professional learning environment.

Required Skill Sets

• Familiarity with data center logistics, inventory, receiving, warehousing, asset management, IT equipment handling, or related operations.
• Comfort handling IT hardware and working at or around server racks, including safe lifting and material handling up to approximately 50 pounds.
• Working familiarity with inventory and asset tracking practices, including tagging, labeling, barcode scanning, location tracking, and basic record-keeping.
• Awareness of chain-of-custody expectations for data center assets and data-bearing devices.
• Awareness of data center safety, PPE, access-control, physical security, and controlled-area expectations.
• Basic comfort using a DCIM, inventory system, asset tracking system, spreadsheet, Salesforce, LMS, Slack, Zoom, or related digital tools; training may be provided.
• Dependability, accuracy, attention to detail, and ability to follow procedures consistently.
• Ability to communicate clearly when identifying discrepancies, safety concerns, equipment issues, or learner support needs.

Preferred Skill Sets

• Prior experience as a data center logistics technician, inventory technician, asset technician, warehouse associate, receiving associate, material handler, or logistics support specialist.
• Experience tutoring, mentoring, onboarding, or supporting entry-level learners or new hires.
• Familiarity with RMA, warranty return, failed-equipment intake, return shipping, scrap, redeployment, or decommissioning workflows.
• Familiarity with ITSM, ticketing, work order, or service documentation tools such as ServiceNow.
• Familiarity with cycle counts, spot checks, physical audits, inventory reconciliation, and discrepancy reporting.
• Logistics, supply-chain, warehousing, military, data center, or IT operations background.

Professional Qualifications

• Associate degree preferred, or equivalent practical, industry, military, logistics, warehouse, technical, or training-support experience.
• Solid organizational skills and detailed follow-through.
• Good written and verbal communication skills.
• Comfort using Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, Canvas, or similar tools.
• Willingness to learn the curriculum, tools, lab model, and Per Scholas facilitation practices.
• Ability to work collaboratively with the Lead Instructor, Program Manager, Professional Development, Learner Support, Operations, Technology, and Product teams.

Personal Characteristics

• You thrive in a collaborative, fast-paced, mission-driven environment.
• You are dependable, patient, and genuinely motivated to help learners succeed.
• You are detail-oriented, organized, and committed to accuracy.
• You follow safety expectations and procedures consistently.
• You are comfortable supporting hands-on learning, equipment movement, and lab operations.
• You communicate clearly and professionally with learners, instructors, and staff.
• You are a lifelong learner who picks up new tools and processes quickly.
• You are flexible and able to adapt to learner needs, lab pacing, and equipment availability.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

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