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Operations and Systems Coordinator

Recovery Coach Academy of Canada

Recovery Coach Academy Canada delivers nationally recognized, recovery-focused training programs designed to prepare individuals to become Certified Recovery Coach Professionals. The Recovery Training Institute expands this work through online and in-person education focused on recovery, mental health, organizational culture, and professional development.

Together, these organizations are building innovative training programs, professional standards, online learning platforms, and communities of practice that support individuals, organizations, and systems across Canada.

Recovery Coach Academy Canada and The Recovery Training Institute are seeking an exceptionally organized, technology-savvy, and highly capable Operations and Systems Coordinator to support our rapidly growing national training organizations.

This role is ideal for someone who thrives in a fast-paced environment, enjoys bringing order to complexity, and takes pride in building systems that improve efficiency and support organizational growth. You are comfortable managing multiple priorities, detailed projects, and technology systems while maintaining accuracy and organization.

If you love spreadsheets, dashboards, automation, project tracking, and turning chaos into clarity, this position may be a perfect fit. If you also have strong opinions about whether pineapple belongs on pizza or can survive the occasional tortilla challenge, you will likely fit well within our culture. We work hard, move quickly, and value people who can connect, collaborate, and enjoy being part of a team!

This position plays a key role in supporting operations, systems management, reporting, project coordination, and marketing initiatives across both organizations. You will work closely with leadership to help maintain efficient systems, support organizational growth, and ensure projects move forward effectively.

Why This Role Matters

This position is critical to the continued growth of both organizations. The successful candidate will help transform ideas into functioning systems, convert data into meaningful insights, and build the operational infrastructure needed to support continued national expansion.

Role-Specific Accountabilities:

Systems & Technology Management

• Manage and maintain platforms including Arlo, Absorb LMS, The Mighty, and Microsoft 365.
• Configure learner workflows, automation, registration processes, and reporting systems.
• Troubleshoot system issues and identify opportunities to improve efficiency.

Reporting & Data Analysis

• Create monthly reports, grant reports, year-end summaries, and strategic planning documents.
• Develop dashboards and visualizations using Microsoft Power BI.
• Analyze participation data, training metrics, and organizational performance indicators.

Project Management & Operations

• Coordinate multiple concurrent projects and ensure deadlines and deliverables are met.
• Track tasks, milestones, and operational priorities with accuracy.
• Build and maintain systems that improve workflow efficiency.
• Support implementation of new programs and organizational initiatives.

Marketing & Administrative Support

• Assist with digital marketing initiatives, website updates, and social media content.
• Prepare presentations, proposals, funding applications, and partner reports.
• Organize large volumes of information into structured and accessible systems.
• Support leadership with strategic planning and organizational growth initiatives.

Qualifications:

• Exceptional organizational and project management skills.
• Strong technical ability and confidence learning new software quickly.
• Experience with Microsoft Excel, Word, PowerPoint, Outlook, and Power BI.
• Experience with Arlo, Absorb LMS, and The Mighty is considered a strong asset.
• Strong written and verbal communication skills.
• Ability to work independently, manage competing priorities, and solve problems effectively.
• Experience in startup, high-growth, or rapidly changing environments is preferred.
• Strong attention to detail, professionalism, and accountability.
  

Personal Attributes:

• Highly organized, adaptable, and solutions-focused.
• Self-starter who takes initiative with minimal supervision.
• Comfortable working under pressure and navigating ambiguity.
• Resourceful, dependable, and technologically confident.
• Energetic, collaborative, and approachable while maintaining professional presence.
• Approachable while maintaining professional presence.
• Comfortable leading diverse groups and facilitating meaningful dialogue.
• Committed to ethical practice and professional standards in Recovery Coaching.

Conditions of Employment

• Successfully complete and pass a Vulnerable Persons Criminal Record Check prior to initiating employment and annually thereafter.

To Apply

Please submit your resume and a cover letter outlining your experience with operations, technology systems, reporting, project management, and marketing.

In your cover letter, tell us about a time when you turned a chaotic process into an organized and efficient system. We would love to hear how you approach complexity.

At Recovery Coach Academy Canada and The Recovery Training Institute, we are building more than training programs. We are building professional standards, communities of practice, and the systems that support recovery and organizational transformation across Canada. If you are excited by technology, organization, and meaningful work, we encourage you to apply.