The Director of Business Planning & Central Operations is a newly created role at the center of how ... data arrives. * Experience in customer support or contact center operations is a plus, not a ...
The Director of Business Planning & Central Operations is a newly created role at the center of how ... data arrives. * Experience in customer support or contact center operations is a plus, not a ...
The Director of Business Planning & Central Operations is a newly created role at the center of how ... data arrives. * Experience in customer support or contact center operations is a plus, not a ...
The Director of Business Planning & Central Operations is a newly created role at the center of how ... data arrives. * Experience in customer support or contact center operations is a plus, not a ...
Deputy Ops Director
Nashville, TN · On-site
$170 - $230/hr
This role supports the Operations Director in running the organization efficiently while driving ... Establish program metrics; use data-driven analysis to improve operations and report impact to ...
Posted today
Deputy Ops Director
Nashville, TN · On-site
$170 - $230/hr
This role supports the Operations Director in running the organization efficiently while driving ... Establish program metrics; use data-driven analysis to improve operations and report impact to ...
Posted today
Director of Operations
Jackson, TN · On-site
The Director of Operations will work closely with the Chief Executive Officer and department ... Ability to analyze data and make strategic decisions * Experience leading teams in a fast-paced ...
Quick apply
Director of Operations
Jackson, TN · On-site
The Director of Operations will work closely with the Chief Executive Officer and department ... Ability to analyze data and make strategic decisions * Experience leading teams in a fast-paced ...
The Regional Director, Operations is responsible for delivering safe, efficient and effective ... data. * For accreditation, responsible for coordinating performance improvement (PI) activities ...
The Regional Director, Operations is responsible for delivering safe, efficient and effective ... data. * For accreditation, responsible for coordinating performance improvement (PI) activities ...
The Regional Director, Operations is responsible for delivering safe, efficient and effective ... data. * For accreditation, responsible for coordinating performance improvement (PI) activities ...
Quick apply
The Regional Director, Operations is responsible for delivering safe, efficient and effective ... data. * For accreditation, responsible for coordinating performance improvement (PI) activities ...
As Director of Core Infrastructure Engineering, you will lead a high-performing engineering ... Drives the effective use and implementation of data plane platforms for large-scale data operations.
As Director of Core Infrastructure Engineering, you will lead a high-performing engineering ... Drives the effective use and implementation of data plane platforms for large-scale data operations.
Marketing Operations Manager
Nashville, TN · On-site
$110K - $130K/yr
Description As Marketing Operations Manager , you will empower Tithely's marketing team to reach ... as data maturity grows. * Ensure accurate attribution across paid, organic, email, direct, and ...
Quick apply
Marketing Operations Manager
Nashville, TN · On-site
$110K - $130K/yr
Description As Marketing Operations Manager , you will empower Tithely's marketing team to reach ... as data maturity grows. * Ensure accurate attribution across paid, organic, email, direct, and ...
Data Engineer, Business Strategy & Analytics
Nashville, TN · On-site
$110K - $132K/yr
Business Strategy & Analytics Job Reports To: Sr. Director, Business Strategy & Analytics Status ... Contribute to operational strategy on database architecture and design for the business strategy ...
Data Engineer, Business Strategy & Analytics
Nashville, TN · On-site
$110K - $132K/yr
Business Strategy & Analytics Job Reports To: Sr. Director, Business Strategy & Analytics Status ... Contribute to operational strategy on database architecture and design for the business strategy ...
Data Management Director
Nashville, TN · On-site
$120 - $160/hr
Collaborate with Product Development, Marketing, Operations, and Supply Chain to ensure complete and accurate product information throughout its lifecycle. * Ensure seamless data flow across ...
Data Management Director
Nashville, TN · On-site
$120 - $160/hr
Collaborate with Product Development, Marketing, Operations, and Supply Chain to ensure complete and accurate product information throughout its lifecycle. * Ensure seamless data flow across ...
Data Management Director
Nashville, TN · On-site
Collaborate with Product Development, Marketing, Operations, and Supply Chain to ensure complete and accurate product information throughout its lifecycle. * Ensure seamless data flow across ...
Data Management Director
Nashville, TN · On-site
Collaborate with Product Development, Marketing, Operations, and Supply Chain to ensure complete and accurate product information throughout its lifecycle. * Ensure seamless data flow across ...
Data Management Director
Nashville, TN · On-site
Collaborate with Product Development, Marketing, Operations, and Supply Chain to ensure complete and accurate product information throughout its lifecycle. * Ensure seamless data flow across ...
Quick apply
Data Management Director
Nashville, TN · On-site
Collaborate with Product Development, Marketing, Operations, and Supply Chain to ensure complete and accurate product information throughout its lifecycle. * Ensure seamless data flow across ...
Collaborate with Product Development, Marketing, Operations, and Supply Chain to ensure complete and accurate product information throughout its lifecycle. * Ensure seamless data flow across ...
Collaborate with Product Development, Marketing, Operations, and Supply Chain to ensure complete and accurate product information throughout its lifecycle. * Ensure seamless data flow across ...
Director - Operations
Nashville, TN · On-site
$89K - $150K/yr
The Hospital Services Director - Operations provides operational leadership for hospital-based ... Collaborates with data analytics teams to translate operational data into actionable insights.
Director - Operations
Nashville, TN · On-site
$89K - $150K/yr
The Hospital Services Director - Operations provides operational leadership for hospital-based ... Collaborates with data analytics teams to translate operational data into actionable insights.
Drives the effective use and implementation of data plane platforms for large-scale data operations ... Leads strategic optimization initiatives for handling network unreliability, including directing ...
Drives the effective use and implementation of data plane platforms for large-scale data operations ... Leads strategic optimization initiatives for handling network unreliability, including directing ...
DIRECTOR, DATACENTER OPERATIONS We are seeking an exceptional Director, Datacenter Operations to ... This high-impact position requires deep expertise in hyperscale data center or industrial ...
DIRECTOR, DATACENTER OPERATIONS We are seeking an exceptional Director, Datacenter Operations to ... This high-impact position requires deep expertise in hyperscale data center or industrial ...
Director, Operations
$98K - $164K/yr
Job Overview The Director, Operations directs the day-to-day Inbound and/or Outbound operations. In ... Analyze activities, costs, operations, and forecast data to gauge department progress toward goals.
Director, Operations
$98K - $164K/yr
Job Overview The Director, Operations directs the day-to-day Inbound and/or Outbound operations. In ... Analyze activities, costs, operations, and forecast data to gauge department progress toward goals.
Director, Operations
Portland, TN · On-site
$98K - $164K/yr
Job Overview The Director, Operations directs the day-to-day Inbound and/or Outbound operations. In ... Analyze activities, costs, operations, and forecast data to gauge department progress toward goals.
Director, Operations
Portland, TN · On-site
$98K - $164K/yr
Job Overview The Director, Operations directs the day-to-day Inbound and/or Outbound operations. In ... Analyze activities, costs, operations, and forecast data to gauge department progress toward goals.
Director, Datacenter Operations
Memphis, TN · On-site
$180 - $260/hr
DIRECTOR, DATACENTER OPERATIONS We are seeking an exceptional Director, Datacenter Operations to ... This high-impact position requires deep expertise in hyperscale data center or industrial ...
Director, Datacenter Operations
Memphis, TN · On-site
$180 - $260/hr
DIRECTOR, DATACENTER OPERATIONS We are seeking an exceptional Director, Datacenter Operations to ... This high-impact position requires deep expertise in hyperscale data center or industrial ...
DIRECTOR, DATACENTER OPERATIONS We are seeking an exceptional Director, Datacenter Operations to ... This high-impact position requires deep expertise in hyperscale data center or industrial ...
DIRECTOR, DATACENTER OPERATIONS We are seeking an exceptional Director, Datacenter Operations to ... This high-impact position requires deep expertise in hyperscale data center or industrial ...
Data Operations Director information
See Tennessee salary details
$47.2K - $59.4K
6% of jobs
$59.4K - $71.6K
5% of jobs
$71.6K - $83.8K
13% of jobs
$84.4K is the 25th percentile. Wages below this are outliers.
$83.8K - $96K
17% of jobs
The median wage is $107.6K / yr.
$96K - $108.3K
9% of jobs
$108.3K - $120.5K
8% of jobs
$120.5K - $132.7K
8% of jobs
$142.5K is the 75th percentile. Wages above this are outliers.
$132.7K - $144.9K
9% of jobs
$144.9K - $157.1K
9% of jobs
$157.1K - $169.3K
8% of jobs
$169.3K - $181.5K
5% of jobs
$47.2K
$116.7K
$181.5K
How much do data operations director jobs pay per year?
What are the key skills and qualifications needed to thrive as a Data Operations Director, and why are they important?
How does a Data Operations Director typically collaborate with cross-functional teams to ensure data integrity and accessibility?
What does a Data Operations Director do?
What is the difference between Data Operations Director vs Data Analyst?
| Aspect | Data Operations Director | Data Analyst |
|---|---|---|
| Required Credentials | Bachelor's or Master's in Data Science, Business, or related field; experience in data management | Bachelor's in Data Science, Statistics, or related field; proficiency in data analysis tools |
| Work Environment | Leadership role overseeing data teams, strategic planning | Analyzing data sets, generating reports, supporting decision-making |
| Employer & Industry Usage | Used in organizations with large data operations, tech, finance, healthcare | Common across various industries for data insights and reporting |
The Data Operations Director focuses on managing data teams and strategic data initiatives, while the Data Analyst concentrates on analyzing data to generate insights. Both roles require strong data skills, but differ in scope and responsibilities.

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 26 days ago
Lyft rating
7.6
Based on 33 frontline employees who took The Breakroom Quiz
2nd of 9 rated taxi private hire
Job description
Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses - spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale.
The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence.
What You'll Do
Business Planning & Strategy
- Partner with the Senior Director to drive H1 and H2 planning - translating annual objectives into operational plans, investment decisions, and resource models.
- Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities.
- Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption.
- Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure - scorecards, business reviews, and performance dashboards - that hold teams accountable and give leadership clear visibility into progress and outcomes.
Growth & Integrations
- Lead operational readiness for major product launches, external partnerships, and platform expansions - ensuring Customer Care is prepared from scoping through hypercare.
- Own the integration framework for new lines of business and strategic partnerships, including Lyft's expansion into autonomous vehicles and external mobility platforms.
- Serve as the connective tissue between Customer Care and Product, Engineering, Legal, and Communications on initiatives with significant customer support implications.
Vendor & Financial Operations
- Own financial operations across the portfolio, partnering with Finance and Workforce Management to maintain cost discipline, model the impact of product changes and AI automation, and invest strategically in quality and transformation.
- Lead end-to-end management of Lyft's BPO vendor relationships - owning governance cadences, enterprise-level performance reviews, SLA enforcement, escalation management, and contract renewals, in close partnership with Procurement for new and renegotiated agreements.
People Leadership
- Hire, develop, and retain high-performing teams.
- Create clarity of ownership across a function that sits at the intersection of finance, operations, and technology, where the decisions made show up directly in customer experience and cost structure.
- 10+ years in business strategy, operations, consulting, or investment banking, with at least 5 years in a senior leadership role owning complex operational or strategic functions.
- Strong financial and analytical foundation - comfortable building capacity models, stress-testing business cases, and translating the output into a crisp leadership narrative.
- Experience leading or supporting large-scale growth initiatives, integrations, or partnerships, ideally in a marketplace or platform business.
- AI fluency - you understand how AI is reshaping operations and can lead through that transformation with confidence.
- Exceptional cross-functional partner - you build trust with Finance, Product, Tech, and Operations and can drive alignment across a matrixed organization.
- Clear, direct, and decisive - you make decisions with the information available, communicate them crisply, and adapt when new data arrives.
- Experience in customer support or contact center operations is a plus, not a requirement.
- MBA or equivalent advanced degree preferred; strong quantitative background required.
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the Nashville area is $157,440 - $196,800. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft's employee benefits here.
Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
About Lyft
Sourced by ZipRecruiter
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Industry
Ground public transportation
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2012