Posting Type
Remote/Hybrid
Job Overview
At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers' success. Our platform isn't just software, it's an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact.
As part of our Adoption Services team, you'll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future.
As an Adoption Services Lead, you are a senior practitioner and trusted advisor at the center of this transformation. You own strategic customer relationships, serve as a subject-matter authority on Relativity's AI-powered capabilities, and shape how the team scales adoption across our most strategic accounts. You partner directly with customer executives, CSMs, TAMs, Product, and Partnerships to translate complex adoption challenges into durable, AI-enabled outcomes, and you act as a force multiplier for the broader Adoption Services team.
This role is ideal for someone who thrives in ambiguity, brings deep eDiscovery and Legal Data Intelligence expertise, and is energized by defining how modern legal teams put AI to work in real-world legal workflows.
Job Description and Requirements
Serve as the team's subject-matter authority in a defined domain (e.g.,aiRfor Review,aiRfor Case Strategy,aiRfor Privilege, Data Breach Response), setting the bar for how Relativity's AI-powered capabilities are applied in customer workflows
Lead complex, multi-stakeholder engagements at our largest law firm, corporate, public sector, and service provider customers, navigating ambiguity, competing priorities, and customer-specific dynamics
Shape team-wide adoption strategies, playbooks, onboarding models, and enablement assets that scale beyond any single engagement, including contributions to Gainsight templates, knowledge bases, and team operating practices
Represent Adoption Services externally through customer-facing thought leadership: Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops
Surface adoption barriers, product gaps, and emerging customer needs to Product and Engineering with credibility, contributing directly to roadmap signal and influencing how the platform evolves
Use AI-assisted tools hands-on in your own day-to-day work to increase your output, sharpen your thinking, and deliver stronger customer outcomes, while modeling the critical thinking, accuracy, and judgmentrequiredtomaintaincustomer trust
Mentor Adoption Services Specialists, model best practices, and contribute to the team's collective product depth through knowledge shares, documentation, and peer coaching
Travel up to 25-30% to deliver onsite consultations, workshops, executive briefings, and industry events with strategic customers and partners
6+ years of customer-facing experience in the Legal Data Intelligence or eDiscovery industry, supporting legal, compliance, or investigative workflows at law firms, corporations, public sector agencies, or service providers
Experience presenting externally at industry events, customer forums, or partner workshops, with the ability to translate technical AI-driven workflows into compelling outcomes for non-technical legal audiences
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$134,000 and $202,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Communication, Cybersecurity, Database Management, Government Regulation, Legal Research, Natural Language, Policy Analysis, Report Writing, Stakeholder Management, Strategic Planning