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The In Office Dispensary Technician supports the ongoing operations of Brandywine Urology's In Office Dispensary. Brandywine Urology Consultant's In Office Dispensary strives to be a value add service to our community's patients through enabling them to receive their medications from their urologist at the time of service. This service enables our community's patients to ask question of their urologists regarding the medication in person. Reporting directly to the Lead pharm tech with a dotted line reporting relationship to the Clinical Operations Manager this position will be responsible for the ongoing operational management of the dispensary services. This role will develop a culture of service commitment amongst the team to provide exceptional customer service experience to BUC's patients.

Requirements

• Ability to manage workflow of a multi-location, busy, medical practice
• Strong administrative aptitude and the ability to improve processes and workflows to optimize efficiency and patient service.
• Dependable, self-motivated, detail oriented.
• Able to efficiently handle multiple challenges, priorities and tasks.
• Precise and accurate in written and oral communications.
• Pleasant, friendly personality. Ability to work as a strong team player with high levels of employee engagement.
• Intermediate knowledge of Microsoft Office and general Windows environment.
• Prior experience utilizing an electronic records management systems and dispensary management systems.
• Ability to search, find and establish grants from various grant programs and patient assistance programs in order to get patient access to medication based on income levels.

Responsibilities

General:

• Preparation of medications for patients
• Perform insurance verification and prior medication authorizations, specifically for prostate cancer and bladder cancer medications, men's health therapy, and overactive bladder (i.e. Eligard, Orgovyx, Erleada, Nubequa, Lynparza, Rubraca, Gemtesa, Myrbetriq, Valstar/BCG, testopel amongst others)
• Receiving and verifying the prescriptions
• Pricing and filling of prescriptions
• Obtaining physician's approval prior to dispensing of medications
• Completing patient paperwork related to the filling of prescription
• Assisting with insurance claims processing (usually a physician will handle this, but assistant's help will be needed)
• Stocking and pricing of medications in inventory
• Performing inventory audits and purchasing supplies and medication.
• Counting prescription medication, typing and attaching medication labels.
• Ensuring availability of drugs for patient care
• Maintaining pharmacy's (and its patients' employees') safety by adhering to infection-control procedures, policies and regulations
• Ability to communicate effectively both written and orally with clinical staff and patients regarding patient care needs.
• Proper documentation in our EHR when calling patients, and insurance companies so all staff will understand communication.
• Managing patient grants, looking for grants and other patient assistant programs for those patients who cannot afford out of pocket cost of medications.
• Checking BUC in office dispensary emails and dispensary voicemail extension in coordination with other staff members.

Telephone

• Answer calls and forward to the appropriate party in a timely manner.
• Answering incoming calls and directing calls to the proper departments.
• Ability to answer phones and collect messages to ensure patient needs are addressed timely.

Reception

• Greet patients, physicians and other employees in a professional manner.
• Assist patients with questions and concerns.
• Collect copays; deductible; coinsurance from patients and handle financial questions tactfully and within abilities.
• Enter demographic and insurance information into QS1 / Athena EMR.

Administrative Support

• Provide administrative support to Management staff.
• Handle incoming and outbound mail deliveries of medications.
• Ordering medication inventory in a cost conscious manner.
• Provide clerical support to other staff members such as photocopying, faxing, prepare binders and packets, filing, update rolodex/contact information, fax sorting and distribution.
• Coordinating end of month reporting with the Brandywine Urology Consultants Accounting Department.
• Communicate daily with clinical, billing, and call center staff regarding any urgent patient care needs.
• Provide back-up support for practice development and patient satisfaction activities.
• Other administrative duties as assigned.

Computer Skills

• Use MS Word to maintain phone list, create mailing labels and type correspondence.
• Use Excel to update and maintain spreadsheets.
• Data entry and clerical processing/entry in Meridian and Medevolve.
• Compile, create, and maintain various reports.
• dvanced computer skills - including intermediate to advanced knowledge of all of the following: Microsoft Word, Excel, Access and Powerpoint. Understanding of the Internet and e-mail (Gmail, Outlook) is necessary.

Miscellaneous

• Maintain the organization of the common areas including the reception area and reception desk.
• Gather and record data on a daily, weekly and monthly basis to establish systems of accountability and tracking to aid improvement efforts.
• Assist in all aspects of our office when needed.
• After application is submitted, please add the name that your PTCP is under so we can verify your credentials prior to your interview.

Physical Attributes / Physical Demands Needed

• Physical activity, such as bending, lifting and climbing are necessary to adequately perform daily duties.
• Fluency in the English language is necessary to properly and clearly communicate with staff and patients.
• Prolonged sitting.
• Lifting, bending, and stooping.
• Ability to answer calls and hear patients on the phone.

Working Conditions

• Close working environment with others.

Direction Received

Lead Pharm Tech, Clinical Operations Manager