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Data Center Incident Manager Jobs (NOW HIRING)

Lambda

$125K - $195K/yr

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...

New

Nebius

Data Center Manager

Philadelphia, PA

$115K - $275K/yr

The Role The Data Center Manager owns endtoend reliability, safety, capacity, and performance for ... Own incident management, including resolution and post-incident reviews * Plan and execute capacity ...

HMG America

Incident Manger

Jackson, MI

Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service ...

Crusoe

Incident Manager

San Francisco, CA · On-site

... data center construction, and cloud services. If you want to do the most meaningful work of your ... About the Role This Incident Manager role is critical for upholding service reliability and ...

Crusoe

Incident Manager

San Francisco, CA · On-site

... data center construction, and cloud services. If you want to do the most meaningful work of your ... About the Role This Incident Manager role is critical for upholding service reliability and ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the ...

Hirekeyz Inc

Incident Manager

Oakland, CA · On-site

Manage incident management bridge calls with support teams, on-call support application teams and ... Perform quality audits and data analytics on incident tickets to ensure quality and uncover new ...

Verisk

Incident Manager

Jersey City, NJ · On-site

The Incident Manager will act as the central point of coordination during high-severity incidents ... For over 50 years, Verisk has been the leading data analytics and technology partner to the global ...

Belcan

Incident Manager

Annapolis, MD

$32.89/hr

This role will contribute to the Tier 2 CAS Network Operations Center (NOC). This position is ... data communications equipment and systems. * Identifies resolutions of routine technical queries ...

New

Nebius

Data Center Manager

Philadelphia, PA · On-site

$115K - $275K/yr

The Role The Data Center Manager owns end-to-end reliability, safety, capacity, and performance for ... Own incident management, including resolution and post-incident reviews * Plan and execute capacity ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2 ... And we are looking for people like you to help us translate big data into big ideas. Join us and ...

Cockroach Labs

Incident Manager

San Mateo, CA

Data and decisions will move faster than teams can react to them. The infrastructure powering that ... The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of ...

Leidos

Operations and Incident Manager

Riverdale, MD

$116K - $210K/yr

... data center, cloud, network, server, storage, collaboration, and cybersecurity services. This ... Manage Incident, Problem, and Service Delivery Processes * Serve as the primary operational lead ...

Leidos

Operations and Incident Manager

Lanham, MD

$116K - $210K/yr

... data center, cloud, network, server, storage, collaboration, and cybersecurity services. This ... Manage Incident, Problem, and Service Delivery Processes * Serve as the primary operational lead ...

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How much do data center incident manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for data center incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.
Infographic showing various Data Center Incident Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 97% Full Time, 1% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Senior Incident Manager

Senior Incident Manager

Lambda

On-site, Remote

$125K - $195K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.
If you'd like to build the world's best AI cloud, join us.
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting events, improving operational resilience, and driving incident management best practices across infrastructure, networking, platform engineering, and data center operations.
Role Overview
The Senior Incident Manager is responsible for leading the end-to-end lifecycle of operational incidents impacting AI infrastructure and data center services. This individual acts as the central command point during major incidents, ensuring rapid triage, cross-team coordination, effective communication, and structured post-incident analysis.
This role requires deep operational expertise in high-availability infrastructure, large-scale GPU clusters, networking, and cloud platforms, along with strong leadership and communication skills.
What You'll Do
Incident Leadership
  • Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations.
  • Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams.
  • Act as the liaison between leadership and external teams during incidents / post-incidents to provide updates and status summaries.
  • Establish clear incident timelines, triage actions, and resolution plans.

Incident Management Operations
  • Own the incident response lifecycle including:
    • Assisting Technical Triage
    • Escalation
    • Coordination
    • Resolution
      Post-incident review
  • Ensure timely and accurate communication with internal stakeholders and leadership.
  • Maintain incident response documentation and operational playbooks.
  • Conduct analysis on incidents and identify patterns / trends for improvement in response and systems reliability.
  • Work in an On-Call Rotation to respond to, lead, and coordinate incidents

Cross-Functional Coordination
  • Work closely with:
    • Data center operations
    • Infrastructure engineering & operations
    • Network engineering
    • Platform reliability engineering
    • Security operations
    • Hardware and facility vendors
  • Drive alignment during outages involving multiple infrastructure layers.

Post-Incident Analysis & Continuous Improvement
  • Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions.
  • Track incident metrics including MTTR, MTTD, and incident recurrence rates.

Operational Excellence
  • Improve incident response processes, escalation paths, and tooling by working with technical support and engineering teams..
  • Contribute to runbooks, operational standards, and reliability frameworks.
  • Support implementation of automation and observability improvements.

Communication & Reporting
  • Provide executive-level incident summaries and reports.
  • Deliver clear, concise updates during active incidents.
  • Maintain incident dashboards and operational health reporting.

You
  • 8+ years experience in incident management, site reliability engineering, or infrastructure operations
  • Experience managing incidents in large-scale distributed infrastructure environments
  • Strong understanding of:
    • Data center operations
    • GPU compute clusters
      Networking and storage infrastructure
    • Cloud or hybrid infrastructure platforms
  • Proven ability to lead high-pressure incident response situations
  • Experience with incident management frameworks (ITIL, SRE, or equivalent)
  • Excellent communication and stakeholder management skills
  • Experience with incident tracking and monitoring tools such as:
    • PagerDuty
    • ServiceNow
    • Jira
    • Datadog
    • Prometheus / Grafana

Nice to Have
  • Experience operating AI or HPC infrastructure
  • Background in SRE, infrastructure engineering, or data center operations
  • Familiarity with high-density GPU environments (NVIDIA clusters, InfiniBand networks)
  • Experience with hyperscale or colocation data center environments
  • Knowledge of automation and incident response tooling
  • Knowledge of and experience with Incident command system (ICS)
  • Experience in leading and developing incident command from stractch

Key Competencies
  • Incident Command & Leadership
  • Operational Decision Making
  • Cross-Team Coordination
  • Root Cause Analysis
  • Crisis Communication
  • Infrastructure Reliability

What Success Looks Like in This Role
  • Reduced Mean Time to Resolution (MTTR) for critical incidents
  • Improved cross-team incident coordination
  • High-quality post-incident reviews and corrective actions
  • Increased infrastructure reliability and operational maturity

Salary Range Information
The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.
About Lambda
  • Founded in 2012, with 500+ employees, and growing fast
  • Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove
  • We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG
  • Our values are publicly available: https://lambda.ai/careers
  • We offer generous cash & equity compensation
  • Health, dental, and vision coverage for you and your dependents
  • Wellness and commuter stipends for select roles
  • 401k Plan with 2% company match (USA employees)
  • Flexible paid time off plan that we all actually use

A Final Note:
You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.
Equal Opportunity Employer
Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

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