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Data Center Incident Manager Jobs (NOW HIRING)

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Center), SOC (Security Operations Center), client-facing, Cloud, AWS and SharePoint * Create ...

Leidos

Operations and Incident Manager

Washington, DC · On-site

... data center, cloud, network, server, storage, collaboration, and cybersecurity services. This ... Manage Incident, Problem, and Service Delivery Processes * Serve as the primary operational lead ...

Monitise

Major Incident Manager

Berkeley Heights, NJ · On-site

Proficiency in Command Center technologies and software. * Proficient in working with MS Office ... communications, Data storage and management. How you'll work: * Sunday - Tuesday every/other ...

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

Data and decisions will move faster than teams can react to them. The infrastructure powering that ... The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of ...

Material Handling Systems, Inc.

Incident Manager

Atlanta, GA · On-site

$87K - $131K/yr

... center operational design and implementation, material handling automated equipment, robotics and a ... Position Summary The Incident Manager is responsible for leading the real-time response to high ...

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Center), SOC (Security Operations Center), client-facing, Cloud, AWS and SharePoint * Create ...

Monitise

Major Incident Manager

Omaha, NE · On-site

Proficiency in Command Center technologies and software. * Proficient in working with MS Office ... communications, Data storage and management. How you'll work: * Sunday - Tuesday every/other ...

Fiserv, Inc.

Major Incident Manager

Omaha, NE · On-site

Proficiency in Command Center technologies and software. * Proficient in working with MS Office ... communications, Data storage and management. How you'll work: * Sunday - Tuesday every/other ...

Northeastern University

Incident Manager

Boston, MA · On-site

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... statistics, call center software, and data from incidents and requests. * Interest in and ...

ConfigUSA

Data Center

Culver City, CA · On-site

... incident management • Ensures robust high availability, disaster recovery, and business ... data center technologies including networking, storage, virtualization, compute, and server ...

Monitise

Major Incident Manager

Omaha, NE · On-site

Proficiency in Command Center technologies and software. * Proficient in working with MS Office ... communications, Data storage and management. How you'll work: * Sunday - Tuesday every/other ...

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

Data and decisions will move faster than teams can react to them. The infrastructure powering that ... The Role As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of ...

USAA

Incident Manager - Mid Level

Phoenix, AZ · On-site +1

The Opportunity USAA's Unified Command Center (UCC) is looking for capable professionals with ... This includes incidents focused on; employee life safety, data/privacy, cyber, I.T., brand impact ...

NewGen Technologies

Incident Manager

Aurora, CO · On-site

They will manage technical support teams, create procedures to deal with problems and develop ... Analysis and reporting of incident trend data to identify and eliminate root causes * Initiating ...

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Data Center Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do data center incident manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for data center incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.
Infographic showing various Data Center Incident Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Incident Manager

Incident Manager

Gainwell Technologies

Gold River, CA • On-site

$80K - $115K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

109th of 190 rated software companies

Job description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating response teams, communicating updates to stakeholders, and implementing processes to prevent future incidents, requiring strong analytical, problem-solving, and communication skills to effectively lead during critical situations
Your role in our mission
  • Lead the incident management process and oversee team members involved in resolving incidents.
  • Quickly detect service disruptions, assess their impact, and escalate critical incidents to the appropriate teams
  • Assemble and lead cross-functional teams to investigate, diagnose, and resolve incidents, assigning tasks and managing resource allocation
  • Provide clear and timely updates to stakeholders regarding incident status, mitigation efforts, and resolution timelines
  • Conduct post-incident reviews to identify the root causes of incidents, develop preventative measures, and improve future response strategies
  • Develop, document, and maintain incident management procedures, including escalation protocols and best practices
  • Track incident metrics, analyze trends, and generate reports to identify areas for improvement and inform decision-making
  • Work closely with Infrastructure, operations, and support teams to resolve incidents efficiently.
  • Proficiency in ITSM (IT Service Management), including incident management, documentation, and hardware
  • Proficiency in incident response, infrastructure, ITIL, metrics, production environment, incident reports, technical issues, NOC (Network Operations Center), SOC (Security Operations Center), client-facing, Cloud, AWS and SharePoint
  • Create reports as required to establish that all required SLAs are being meet for the project

What we're looking for
  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business administration, engineering, information systems or related field preferred
  • Nine or more years of support services, project, or program experience
  • Experience working with the technology industry
  • Experience working with company products and operating systems
  • Experience working with AWS services, architecture, and operational best practices.

Other Qualifications
  • Good project management skills
  • Good analytical and problem solving skills
  • Good interpersonal skills to interact with customers and team members
  • Good leadership and organizational skills
  • Good communication skills
  • Good skills in managing to contracts and budgets
  • Good relationship building skills
  • Ability to work in a team environment
  • Willingness to travel
  • Requires 24/7 on-call availability to manage and resolve critical incidents as they arise

What you should expect in this role
  • HYBRID ROLE: Considering applicants who live within a 30+ mile radius of Gold River, California who are able work onsite 2 days per week
  • May require additional onsite to attend meetings and collaborations in the office as needed
  • Weekend and evening work
  • Opportunities to travel through your work (0-10%)
  • Video cameras must be used during all interviews, as well as during the initial week of orientation
  • The deadline to submit applications for this posting is 6/30/2026

The pay range for this position is $80,000 - $115,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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