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Data Center Analyst Remote Jobs in Virginia (NOW HIRING)

VHC Health

Chargemaster Analyst - Remote!

Arlington, VA · On-site +1

As a Level II Trauma Center, we are committed to delivering exceptional, patient-centered care when ... The role of the Chargemaster Analyst has several components including routine data validation ...

Oxley Enterprises®, Inc.

NOC Analyst (Remote)

Stafford, VA · On-site +1

$57K - $90K/yr

Minimum/General Experience: 3 years of experience in a Network Operations Center (NOC) and 24/7 ... Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view ...

Eaton

Data Center Program Manager

Richmond, VA · On-site +1

$130K - $176K/yr

This role can be remote or if located near an Eaton Service office a hybrid schedule is offered ... What you'll do: * Provide national leadership for Data Center Services Project/Construction ...

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Data Center Analyst Remote information

What does a Data Center Analyst do when working remotely?

A remote Data Center Analyst monitors, manages, and troubleshoots data center operations from a remote location. They use specialized software tools to track system performance, oversee network and server health, and respond to alerts or incidents as they arise. Their responsibilities may also include analyzing trends, ensuring security protocols are followed, and coordinating with on-site staff for physical tasks. This role requires strong technical skills, attention to detail, and the ability to work independently while supporting a team remotely.

What are the key skills and qualifications needed to thrive as a Data Center Analyst (Remote), and why are they important?

To thrive as a Data Center Analyst (Remote), you need a solid understanding of network infrastructure, server management, and data security, often supported by a degree in IT or a related field. Familiarity with monitoring tools, ticketing systems, and certifications like CompTIA Server+ or Cisco CCNA are typically required. Strong problem-solving abilities, attention to detail, and effective remote communication skills are essential for success in this position. These competencies ensure reliable operations, rapid issue resolution, and seamless collaboration in a distributed work environment.

What are some common challenges a Data Center Analyst faces when working remotely, and how can they be addressed?

Remote Data Center Analysts often encounter challenges such as troubleshooting hardware issues without physical access, coordinating with on-site staff, and managing secure data access. To address these, analysts rely heavily on remote monitoring tools, strong communication skills, and established protocols for escalating issues that require hands-on intervention. Building strong relationships with on-site teams and staying updated on remote management technologies can significantly improve efficiency and problem resolution.
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Data Center Analyst Remote jobs near you
Call Center Analyst - HR Desk

Call Center Analyst - HR Desk

NuAxis Innovations

Reston, VA • Remote

Full-time

Re-posted 3 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Call Center Analyst - HR Desk for a Full-Time position.

Job Summary:

We are currently seeking a Human Resources Service Center Analyst (HR - SCA) for a full-time position.  This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. 

Essential Functions:

  • Some of the primary responsibilities of this role include:

  • Handling incoming phone requests from customers

  • Handling incoming electronic requests (Chat, Email, and Fax) from customers

  • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.

  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)

  • Researching customer requests to ensure accurate information and resolutions are provided

  • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team

  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation

  • Creating, updating, and retiring service center knowledge documentation

  • Attend and participate in team meetings to surface and discuss process improvements and service offering changes

Education:

  • High school diploma or equivalent. Bachelor's Degree preferred.

  • HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire

Knowledge Requirements:

  • Critical thinking skills

  • Active listening skills and effective communication strategies

  • Enterprise ticketing application experience - BMC Remedy Service Management experience preferred

  • Human Resource application support experience preferred

Experience:

Two (2) + years of customer service experience. Service desk or call center experience preferred. 

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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