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Data Center Analyst Remote Jobs in Ohio (NOW HIRING)

JLL

Director - Projects, Data Centers

Columbus, OH · On-site +1

... morestrategic Data Center projects. You'll serve as the lead relationship manager for ... Location: Remote -Chicago, IL, Cleveland, OH, Columbus, OH, Detroit, MI, Indianapolis, IN ...

Quadax, Inc.

Data Science Analyst

Middleburg Heights, OH · On-site +1

Open to remote employees ONLY in: OH (if residence is outside a reasonably commutable distance), PA ... Ability to analyze complex data sets and create actionable insights * Uses knowledge of business ...

JLL

Director - Projects, Data Centers

Cleveland, OH · On-site +1

... morestrategic Data Center projects. You'll serve as the lead relationship manager for ... Location: Remote -Chicago, IL, Cleveland, OH, Columbus, OH, Detroit, MI, Indianapolis, IN ...

A-TEK Inc.

Health IT Data Analyst I

Continental, OH · Remote

$70K - $75K/yr

The Health IT Data Analyst will develop reports, dashboards, and analytical products that enable ... This is a remote position requiring all work be performed in the continental United States. US ...

Riverside Research

Remote Sensing Scientist

Dayton, OH · Remote

$91K - $140K/yr

... Intelligence Center (NASIC) at Wright Patterson AFB, OH. You will be working with a team of ... Experience with common remote sensing EO-IR data formats Desired Qualifications: * Master's degree ...

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Data Center Analyst Remote information

What does a data center analyst do when working remotely?

A remote Data Center Analyst monitors, manages, and troubleshoots data center operations from a remote location. They use specialized software tools to track system performance, oversee network and server health, and respond to alerts or incidents as they arise. Their responsibilities may also include analyzing trends, ensuring security protocols are followed, and coordinating with on-site staff for physical tasks. This role requires strong technical skills, attention to detail, and the ability to work independently while supporting a team remotely.

What are the key skills and qualifications needed to thrive as a data center analyst remote?

To thrive as a Data Center Analyst (Remote), you need a solid understanding of network infrastructure, server management, and data security, often supported by a degree in IT or a related field. Familiarity with monitoring tools, ticketing systems, and certifications like CompTIA Server+ or Cisco CCNA are typically required. Strong problem-solving abilities, attention to detail, and effective remote communication skills are essential for success in this position. These competencies ensure reliable operations, rapid issue resolution, and seamless collaboration in a distributed work environment.

What are some common challenges a data center analyst faces when working remotely, and how can they be addressed?

Remote Data Center Analysts often encounter challenges such as troubleshooting hardware issues without physical access, coordinating with on-site staff, and managing secure data access. To address these, analysts rely heavily on remote monitoring tools, strong communication skills, and established protocols for escalating issues that require hands-on intervention. Building strong relationships with on-site teams and staying updated on remote management technologies can significantly improve efficiency and problem resolution.

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Data Center Analyst Remote jobs near you

Customer Service Analyst (REMOTE - US)

MassMutual Ascend

Cincinnati, OH • Remote

$33K - $48K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Description
As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.
The Opportunity
As a Customer Service Analyst, you will provide superior customer service through answering our incoming calls and chat messages from both clients and agents. On this team of professionals there is an emphasis on treating clients like family and helping them with their requests as they plan for their financial future. In this role, you will be provided training to best prepare you for your daily tasks. Even after you complete training, subject matter experts are available for assistance with any follow up questions you may have. As a Customer Service Analyst, this role will also provide development and has future growth potential!
The work schedule is Monday - Thursday 10:00 AM - 7:00 PM EST and Friday 8:00 AM - 5:00 PM EST.
Job Responsibilities
  • Develops skills to properly analyze incoming requests via phone, paper, and electronic communications to ensure customer satisfaction and retention.
  • Actively seeks information to understand and analyze customer's circumstances, problems, expectations and needs to resolve difficult inquiries/issues.
  • Clearly communicates complex information and solutions to customers in a helpful manner.
  • De-escalate situations involving dissatisfied customers utilizing patience, assistance, and support methods.
  • Maintains a professional & empathetic demeanor and in all interactions.
  • Accurately updates, monitors & notates customer account details of client/agent interactions in multiple databases and CRM systems.
  • Builds product knowledge of core annuity business to discuss products and/or product features, IRS tax qualifications and requirements.
  • Acts as a liaison for customers as needed between departments or other aspects of the organization.
  • Understands and explains complex topics such as interest, fee and death benefit calculation and the ability to communicate potential benefits/consequences of customer requests.
  • Examine intricate contractual language, features and terms and interpret in an effective and efficient manner.
  • Build understanding of components of frequently encountered entities, such as Power of Attorney, Trusts, Estates, Custodians as well as IRS tax forms.
  • Complies with company and regulatory guidelines for performance.
  • Prioritize and multi-task daily functions to positively influence productivity and quality in a fast paced, high-volume environment.
  • Process financial and non-financial transactions in accordance with established procedures.
  • Works to consistently meet specified requirements for performance and quality.
  • Assists in researching complex issues or complaints which could require interdepartmental cooperation.
  • Identify and recommend opportunities for process improvements and organizational initiatives.
  • Performs other duties as assigned.

Minimum Qualifications
  • At least a high school diploma or equivalent
  • At least 2 years of related customer service experience
  • Exceptional verbal communication skills
  • Strong attention to detail and ability to multi-task efficiently
  • Able to work schedule of 10:00 AM - 7:00 PM EST Mondays - Thursdays, and 8:00 AM - 5:00 PM EST Fridays.

Ideal Qualifications
  • Prior call center experience is a plus, but not required
  • Strong computer skills
  • Holds Series 6 Licensure at time of hire OR ability to obtain within a specified timeframe

What to Expect
  • Focused one-on-one meetings with your manager
  • Ongoing opportunities for development and learning
  • A place to grow your career in a culture that inspires, rewards and develops employees
  • Small company feel with a focus on meeting customer's needs today and also well into the future

For Colorado Applicants: The salary range for this role is $33,000 - $48,000 based on experience.
Why Join Us.
At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.
MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply.
At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

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