Description
The Room Attendant will provide the highest quality cleaning services to ensure the resort meets the standards of a luxury resort.
Company Background:
Pebble Beach Company, ("PBC" or "The Company") headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company also operates five renowned golf courses: Pebble Beach Golf Links, home of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and the Tiger Woods designed short course, The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Forbes Five-Star certified since 2014, Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.
Essential Duties & Responsibilities:
- Appropriately meet, greet and assist Pebble Beach Company staff, vendors, guests and visitors.
- Attend to and maintain the overall cleanliness in the guest rooms of the resort.
- Maintain appropriate and organized par levels in Housekeeping carts such as, linen, coffee, tea, sugar, creamer, honey, toilet paper, water, Kleenex, magazines, informational papers, slippers, cleaning supplies and chemicals.
- Maintain the luxury resort reputation by completing daily projects in assigned section.
- Maintain the luxury resort reputation by completing special projects in assigned section. Special projects include detail cleanliness that requires excellent attention to detail and time.
- Responsible for proper cleaning and sanitization of all floors, sinks, toilets, showers, and bathtubs.
- Responsible for dusting high and low areas such as baseboards, molding, ceilings, corners, behind furniture especially behind TV and nightstands. Responsible for polishing all furniture fixtures, artwork and brass with proper cleaning chemicals and up keeping the fireplace.
- Responsible for cleaning all mirrors and windows with proper cleaning chemicals.
- Responsible for patio, sweeping and wiping down balcony and balcony railings keeping them free of dirt, bird droppings and cobwebs. Responsible for up keeping patio furniture and keeping it free of moss and oxidation from ocean air.
- Responsible for making each bed to our bed making standards.
- Responsible for inspecting each towel, sheet, duvet cover, pillow case, bedspread, throw blanket and guest amenity before placing them in assigned location.
- Responsible for properly coordinating disposable of stained or ripped linen with houseman.
- Must appropriately place all guest and in-room amenities in correct placement in order to meet the standard for each room.
- Must deliver World Class Service to our guests by providing exceptional stay over service. Take care of the guest's room and their belongings by folding their clothes, straightening their shoes, placing their luggage on luggage racks, returning all guest room amenities to their "home" location, organize guest's toiletries by placing them on a wash cloth.
- Must remove and properly dispose of soiled linen and garbage from guest rooms.
- Report to Housekeeping all Room Service dirty dish pickups if visible in any guest area.
- Report all status discrepancies and any other problems to the Housekeeping office.
- Report all inventory and supply problems, discrepancies or deficiencies to the Executive Housekeeper or Assistant Manager immediately.
- Organize and maintain closets with linen and amenities and keep doors shut at all times.
- Maintain the luxury resort reputation by completing nightly turndown service and ice delivery to each guest room assigned in a World Class manner.
- Responsible for ice delivery.
- Responsible for turning down the bed which includes removing the decorative pillows, folding the bedspread down evenly to the foot of the bed, and pulling back the duvet and sheet to prepare for the guest's entry to bed. The turndown attendant must remove the turndown tray and waters and place on bed for guest to see. The turndown tray holds the "tomorrow paper", two Dasani waters, a laundry bag, a pillow menu, a room service menu, and a candy dish that will hold two chocolates.
- Responsible for replenishing the room. The turndown attendant must replenish all amenities that have been used by the guest such as linen, coffee, tea, sugar, creamer, honey, toilet paper, water, and Kleenex.
- Responsible for refreshing the room by cleaning sinks the shower, bathtub, and toilet during turndown service. The turndown attendant must return all in room amenities to the original place for example iron and ironing board. The turndown attendant must straighten the guest's belonging to reach an organized appearance.
- Responsible for inspecting each towel, sheet, duvet cover, pillow case, bedspread, throw blanket and guest amenity before replenishing and turning down the guest room.
- Attend to and maintain the overall cleanliness in the public areas of the resort known as the main lobby, common areas, hallways, patios, public restrooms, club house, telephone banks, resort entrance, and employee locker rooms.
- Patrol all public areas with impeccable attention to detail in order to maintain the highest quality of cleaning service.
- Replenish paper, soap, and linen supplies in each public restroom/employee locker rooms.
- Ensure all toilets, urinals, and bath rugs in public restrooms/employee locker rooms are spotless and free of dirt, hair, feces, urine and paper.
- Roll, wash and dry Huck towels for the public bathrooms and special designated areas.
- Maintain the luxury resort reputation by completing daily projects in assigned lobby section. Daily projects include but not limited too high and low dusting, spot treating carpet stains, polishing all furniture fixtures and brass with the appropriate cleaning chemicals, dusting and wiping all windowsills, baseboards, and artwork, keeping all entry doormats vacuumed and straight.
- Ensure all public patios are free of garbage by cleaning garbage cans and ashtrays/ash urns, removing any items left in fire pits and plants.
- Responsible for removing items off the ground such as stains and gum.
- Clean glass doors and all benches and fixtures outside to keep free of dirt, cob webs, and bird droppings.
- Responsible for reporting or exchanging any seat cushions that are damaged and helping collect or return cushions before or after rain.
- Maintain Lobby storage areas in neat and well-organized manner.
- Report all Engineering issues in a prompt manner to the Office Coordinator.
- Maintain strict confidentiality in all guests, personnel and other business-related matters.
- Must remove L&F from guest rooms and public areas and bring the items to the Housekeeping office.
- Other duties as assigned by managers.
- Cross train and fill in other job roles when scheduled such as House Attendant, Runner, Uniform Issue, and Glasses/Traps Attendant.
- Comply with all safety and health policies and procedures.
- Knows, model, and integrate Pebble Beach Company culture (mission, values, and standards).
- Attend department meetings and daily huddles.
- Report all suspicious activities and emergencies immediately to Housekeeping office.
- Any reasonable request by management outside the scope of the Room Attendant job as needed.
Absolutely Required Skills:
- Excellent customer service skills.
- Must have attention to detail and ability to work efficiently during the duration of each shift.
- Self-motivated, detail-oriented, and be able to communicate clearly to staff, managers, and guests.
- Must have a strong work ethic, professionalism, teamwork, problem-solving and critical thinking skills.
- Have knowledge of proper cleaning and chemical use.
Desired Skills:
- Hotel or Resort Housekeeping experience preferred but not required.
Why work for Pebble Beach Company:
- Competitive Pay: $21.00 - $23.00/hour plus service charges.
- Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
- Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
- We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
- Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
- Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
- Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
