D365 System Support Jobs (NOW HIRING)

Business Analyst III – D365 Manufacturing (D365 F&O) *IL

At TOPS Products, we believe organization fuels success. From classrooms to corporate offices, our products help people plan smarter, work better, and stay on top of what matters most. If you’ve ever used a notepad, planner, or filing solution to bring order to your day, chances are you’ve experienced what we do best. With a portfolio of trusted brands and a strong presence across retail and e-commerce channels, we move fast, think big, and continuously look for smarter ways to serve our customers.

What makes TOPS special? Our people. If you’re looking for a place where you can make an impact, grow your career, and be part of a team that values creativity, ownership, and results—TOPS Products is ready for you. TOPS is headquartered in Naperville, IL with employees and locations across North America.

Join our team as a Business Analyst III and play a key role in owning, supporting, and improving Microsoft Dynamics 365 Finance & Operations (D365 F&O) across our US and Canada manufacturing and distribution organization. This role partners closely with Operations to monitor proper system usage, translate business needs into clear functional requirements, manage D365 configurations, and create measurable process improvements.

Reports To: IT Business Process Manager

What You’ll Do 

Own and Improve Core Business Processes 

• Serve as the functional system owner of Planning, Scheduling, Purchasing, and Production Reporting for our US and Canada Manufacturing D365 facilities.

• Evaluate current-state processes, identify gaps, and lead improvements that strengthen accuracy, efficiency, and financial/internal controls. Document workflows/procedures to drive consistent execution.

• Support day-to-day questions and issues; resolve functional process/setup problems and prioritize enhancements and fixes.
• Working directly with the Business Process Manager and other Business Analysts to ensure that system standardization remains a core expectation across TOPS.

Partner with the Business 

• Facilitate workshops to gather requirements, validate solutions, and coordinate priorities/deliverables across the D365 IT team and business users.
• Work closely with operations leaders and partner with other team Business Analysts and the Finance and Distribution teams. 

• Communicate business impact, risks, and trade-offs for proposed changes and process decisions.

Support Testing, Training, and Adoption 

• Lead functional testing and user acceptance activities, validating outcomes from a business perspective, including the creation of detailed test plans.

• Create and maintain user documentation/process guides; support training and change management to drive adoption and consistent system usage.

Qualifications 

Required 

• Bachelor’s degree in business or manufacturing related field. 

• 5+ years of experience as a Business Analyst or functional ERP analyst with experience in implementation and support across multiple different companies, preferably with consulting implementation experience.
• Proven experience partnering with operations teams in a manufacturing and distribution environment. 

• Strong business communication skills with the ability to translate business needs into clear functional requirements. 
• Hands-on experience using Azure DevOps (or similar) to manage end-to-end delivery: write/refine user stories with acceptance criteria, manage change requests, track defects, and ensure traceability from requirement → configuration → test/UAT → release.
• Demonstrated ability to translate business process needs into D365 F&O functional design and configuration (e.g., parameters, master data, workflows/approvals, security roles, and manufacturing transactions) that improve cycle time, accuracy, and control.
• Ability to travel up to 50%

Preferred 

• Experience supporting multisite or multicompany ERP environments. 
• Familiarity with financial controls, audits, or compliance related requirements. 
• Ability to use data to validate outcomes and drive decisions (e.g., Excel/Power BI and ERP queries) by defining KPIs, monitoring adoption/exception trends, and quantifying benefits of process changes.

  Location

• Naperville, Illinois (Hybrid work schedule: In-office Monday, Tuesday and Thursday and remote Wednesday and Friday, unless business travel or on-site support is required.)

What We Offer

• Competitive compensation and benefits.
• Opportunities for professional growth and career development.
• A culture that values clarity, accountability, and innovation.

Job Type:

• Inside (sheltered) 100%
• Exempt Status / Full-time / Days
• Average Hours: 40 hours per week