D365 System Support Jobs (NOW HIRING)

Trust Automation

Trust Automation is a government contractor and has over 35 years of experience in custom motors, linear drives, digital drives, and systems which meet the unique needs of its customers. Its product line includes motors, linear drives, digital drives, custom assemblies, and products to fit unique applications and ground-up system design and manufacturing solutions.  We design, build and support control and power management systems for the most demanding defense, semiconductor, industrial automation, and medical applications.

Trust Automation is an equal opportunity employer and committed to attracting, hiring, developing, and retaining a skilled, productive, and diverse workforce, personnel with competencies and experience related to the regional and State population.  Every employee has an "at-will" relationship with Trust Automation.  This means that employment with Trust Automation is at the mutual consent of the employer and the employee and is subject to termination by either party at will, with or without cause or advance notice.

Job Summary

Under the supervision of the ERP Supervisor, the Business Systems Analyst, D365 will serve as a functional subject matter expert across all D365 F&O modules including Finance, Sales and Marketing, Supply Chain Management, and Master Planning. This is an internal, hands-on position within the IT organization, acting as the bridge between business operations and the D365 F&O platform. The analyst works directly with business stakeholders to gather and document requirements, design functional solutions, and drive the configuration and implementation of D365 F&O capabilities.

Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

• Partner with stakeholders across finance, sales, supply chain, procurement, and operations to elicit, document, and translate business requirements into D365 F&O functional solutions.
• Partner with IT and business leadership to align D365 roadmap priorities with evolving operational needs.
• Lead fit-gap analysis sessions across all functional areas to identify process gaps and design scalable, practical D365 configurations that meet business needs.
• Own the full solution design lifecycle — from initial requirements gathering through functional specification, configuration, testing, and deployment.
• Evaluate existing business processes, identify inefficiencies, and develop D365-based solutions that drive measurable improvement.
• Develop and maintain functional design documents, business requirement documents (BRDs), and configuration specifications across all modules.
• Configure, implement, and support D365 F&O modules across the full functional spectrum, with primary focus in Supply Chain Management and Master Planning.
• Stay current on Microsoft D365 F&O release waves, new features, and best practices — evaluating applicability and making recommendations to the ERP Supervisor.
• Manage and prioritize a backlog of system enhancements, bug fixes, and configuration requests in collaboration with the ERP Supervisor.
• Identify and resolve functional configuration issues across all D365 F&O modules, escalating technical issues to development resources when needed.

Position Requirements

Education and Certifications

• Bachelor's degree or equivalent work experience in Computer Science, Accounting, Management Information Systems, Business Administration, or related field.
• Microsoft Dynamics 365 certification in one or more functional modules (Supply Chain Management, Finance, or related) is preferred.

Technical Experience

• 3–5 years of hands-on experience configuring and implementing D365 F&O Supply Chain Management, Master Planning, Finance, and Sales and Marketing modules.
• Demonstrated experience working across multiple D365 F&O functional areas including Supply Chain Management, Master Planning, Finance, and Sales and Marketing.
• Strong knowledge of manufacturing processes including production control, MRP planning, BOMs, routing, and shop floor control.
• Working knowledge of Planning Optimization, MRP, and demand forecasting configurations within D365 F&O.
• Understanding of Power Platform (Power BI, Power Automate, and Power Apps) and F&O integration.
• Knowledge of best practices in D365 F&O development and system configuration
• Understanding of workflow design and approval hierarchies in D365 F&O
• Deep understanding of ERP architecture and data flow across modules
• Ability to troubleshoot system issues and identify root causes
• Analytical mindset with strong problem-solving capabilities
• Excellent verbal and written communication skills for both technical and non-technical audiences
• Ability to facilitate meetings with executives, managers, and end-users
• Collaborative team player who takes ownership of deliverables and drives work to completion.

• Hearing and speaking to exchange information in person, on the telephone or virtually.
• Dexterity of hands, fingers, and wrist to operate a computer keyboard, calculator or assemble/manufacture intricate items.
• Seeing to read a variety of materials.
• Sitting or standing for extended period of time
• Physical agility to lift 20 pounds to shoulder height.
• Physical agility to lift, carry, push, or pull objects.

Pay/Salary Information

Pay scale for this position - $112,051.00 - $125,000.00 annually