Cybersecurity Analysis Jobs in Reno, NV (NOW HIRING)

Job Description

• Provide front-line IT support for all onsite technology including PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, WMS terminals, and warehouse IoT devices.
• Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues.
• Execute daily operational checks to ensure devices, networks, and automation systems are functioning correctly.
• Support user account requests, onboarding/offboarding, access changes, and workstation deployments.
• Perform device imaging, patching, firmware updates, and lifecycle management.

• Support enterprise initiatives including WMS rollouts, Zero Trust, Win11 upgrades, and network modernization.
• Device lifecycle support for Desktops, Laptops, Handheld Scanners, and Mobile Printers.
• Participate in go-live activities, cutovers, weekend maintenance windows, and after-hours support as needed.
• Conduct onsite validation testing and provide feedback to project teams.
• Execute device and infrastructure readiness tasks for new facility expansions.

• Maintain site inventory of IT assets and ensure compliance with GM security policies.
• Keep process documentation, knowledge articles, and troubleshooting guides up to date.
• Contribute to standardization of configurations, device setup, and IT workflows across all CCA sites.

• Partner with site leadership, supervisors, and operators to understand issues impacting throughput or quality.
• Escalate high-impact issues to central teams (Client, Network, Cybersecurity, Warehouse Management, etc.).
• Demonstrate strong communication and customer-service skills aligned with GM core behaviors (One Team, It's On Me, Innovate & Embrace Change).

• Demonstrates excellent analytical thinking, effective communication, and strong interpersonal skills.
• Hands-on IT support experience in manufacturing or industrial environments
• Proficiency in troubleshooting and repairing PCs, laptops, tablets, printers, and peripherals
• Strong Windows support skills, including remote assistance and desktop management
• Working knowledge of LAN/WAN, wireless and TCP/IP protocols.
• Familiarity with IT security tools and practices
• Excellent problem-solving, communication, and collaboration abilities
• Ability to support Android, Apple and Windows devices in enterprise environments
• The ability to work effectively with and as part of a team, fostering collaboration, accountability, and shared success.

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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