ZipRecruiter

Log In

1

Cxp Jobs (NOW HIRING)

Beacon Systems, Inc

Senior System Engineer

Irving, TX

$100.30K - $137.30K/yr

Manage and monitor installed CXP systems supporting customer delivery and order management operations. * Proactively identify workflow failures, stalled orders, provisioning issues, and operational ...

Search Made Easy

Account Manager (CXP-1)

Vernon Hills, IL · Hybrid

$55K - $60K/yr

Job Overview: We are seeking a dedicated and meticulous Account Manager to join our Client's team near Lake Forest, IL. This role is pivotal in managing internal account functions, supporting Outside ...

Judge Group, Inc.

Systems Engineer - V

Irving, TX

$60 - $67/hr

Manage, monitor, and support all installed CXP systems , ensuring high availability and reliability. * Design and build automated processes and reporting for critical milestones throughout the order ...

ASAPP

$220K - $230K/yr

Our Customer Experience Platform (CXP) puts generative AI directly into voice and digital channels at production scale, where accuracy is non-negotiable. We're hiring a Director of Solution ...

next page

Showing results 1-20

People also search for

All JobsCxp Jobs

Cxp information

See salary details

$12

$22

$36

How much do cxp jobs pay per hour?

As of May 31, 2026, the average hourly pay for cxp in the United States is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Professional (CXP), and why are they important?

To thrive as a Customer Experience Professional (CXP), you need strong problem-solving abilities, customer service expertise, and typically a background in business, communications, or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics systems is essential. Exceptional communication, empathy, and adaptability are the soft skills that set top CXPs apart. These skills ensure that customer needs are effectively met, fostering loyalty and driving positive business outcomes.

How does a Customer Experience Professional (CXP) typically collaborate with other departments to resolve client issues?

Customer Experience Professionals (CXPs) frequently work cross-functionally, collaborating closely with teams such as sales, product development, and technical support. When a client issue arises, a CXP often acts as the liaison—gathering feedback from the customer, communicating the concern to the relevant internal team, and ensuring follow-up until resolution. This collaboration requires strong communication skills and the ability to advocate for both the customer’s needs and the company’s processes. Effective CXPs build relationships across departments to streamline issue resolution and drive continuous improvements in service.

What are CXP professionals and what do they do?

CXP stands for Customer Experience Professionals. These individuals are responsible for designing, managing, and improving the overall experience that customers have with a company or brand. They analyze customer feedback, identify pain points, and collaborate with different departments to enhance customer satisfaction and loyalty. CXP professionals may work on developing customer journey maps, implementing feedback systems, and ensuring that every touchpoint meets or exceeds customer expectations. Their goal is to create positive, memorable interactions that drive customer retention and business growth.

What is the difference between Cxp vs Customer Experience Specialist?

AspectCxpCustomer Experience Specialist
Required CredentialsCertifications in CX tools, customer service experienceCustomer service training, communication skills
Work EnvironmentCross-departmental, strategic focusCustomer-facing, support-oriented
Employer & Industry UsageTech, retail, finance companiesRetail, hospitality, telecom sectors

The main difference is that Cxp roles focus on strategic customer experience management and improving overall customer journeys, often involving data analysis and cross-team collaboration. Customer Experience Specialists typically handle direct customer interactions and support, emphasizing service quality. Both roles require strong communication skills, but Cxp positions are more strategic, while Customer Experience Specialists are more operational.

More about Cxp jobs
What job categories do people searching Cxp jobs look for? The top searched job categories for Cxp jobs are:
Cxp jobs near you
Infographic showing various Cxp job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $46,806 per year, or $22.5 per hour.
Principal Finance, Amazon Pharmacy, CXP Growth and Topline Finance

Principal Finance, Amazon Pharmacy, CXP Growth and Topline Finance

Amazon

Seattle, WA • On-site

Full-time

Posted 22 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,795 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

We are looking for a strategic Finance leader to own the customer lifecycle, refills, and retention financial strategy for Amazon Pharmacy. This is a high-impact Principal Finance role that will develop the ROI framework for customer acquisition by channel, own key planning inputs for refills, and partner with the Product team to prioritize CX improvements that drive retention. This role requires a strategic thinker who can influence cross-functional leaders, operate in ambiguity, and drive business decisions through rigorous financial analysis and compelling storytelling.
The successful candidate will be a trusted advisor to senior leadership across CXP Product, Growth, and Marketing teams

You will have the opportunity to shape the strategic direction of Amazon Pharmacy's customer lifecycle strategy, quantify the impact of product investments, and drive profitable growth through data-driven insights. Individuals in this role have advancement opportunities to support different businesses and multi-functional teams; and to lead new programs and initiatives.
Key job responsibilities
Develop and own the ROI framework for customer acquisition by channel, providing strategic recommendations on marketing investment allocation to maximize customer lifetime value
Own key planning inputs for refills, partnering with Product and Operations teams to forecast refill rates, identify retention risks and opportunities, and drive accountability to refill goals
Partner with the CXP Product team to prioritize CX improvements for refills, building financial models that quantify the expected impact of product offerings and help establish the product roadmap
Provide strategic guidance across all pharmacy topline initiatives, influencing business strategy in partnership with senior leadership across CXP, Growth, and Marketing
Drive cross-functional alignment on customer lifecycle strategies, steering strategic conversations about where we have risks and opportunities to drive retention and growth
Develop and track metrics that provide insight into customer acquisition costs, lifetime value, retention rates, and refill performance
Present analysis and strategic recommendations to Amazon Pharmacy Leadership Team and other senior stakeholders
Adapt to a rapidly-evolving environment, identifying high-priority work and solving complex problems that affect strategic decisions
A day in the life
The successful candidate has demonstrated the following abilities: they influence senior business owners, support thoughtful decision-making, and adapt to a rapidly-evolving environment. They collaborate with executives and various businesses across Amazon Health Services

A typical day in this role provides an opportunity to innovate, identifying the high-priority work and projects supporting customer lifecycle strategy, building financial models that drive product prioritization decisions, analyzing customer acquisition and retention performance, and solving complex problems that effect strategic decisions. You will work closely with Product, Growth, and Marketing leaders to shape the future of Amazon Pharmacy's customer experience.
About the team
You will be joining a fast-paced Finance team whose mission is to be the trusted strategic advisor to the business, driving profitable growth and scale. This is a highly visible role within the finance team and requires a strong leader and open communicator

You will have a direct impact on our top and bottom line with the ability to deliver improvements for our teams. We are a collaborative team that is constantly learning from each other. .

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

View All Amazon Jobs

Apply