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Cx Program Manager Jobs in Garner, NC (NOW HIRING)

gpec

Learning & Development Corporate Intern

Raleigh, NC · On-site

$13.50 - $18/hr

Surveys management to evaluate program success and recommend improvements. * Share curriculum ... CX, Gallup, Performance Management, etc.) Other * Assistance with any additional department ...

Global Pharma Tek

Knowledge Coordinator

Raleigh, NC · On-site

... Experience (CX) organization. Key Responsibilities: Stakeholder Consultation: Work with key ... Support Knowledge Management Initiatives: Assist in implementing and supporting knowledge ...

Whistleexpresscarwash

Team Member

Fuquay Varina, NC

$9.70 - $14/hr

... Manage member accounts, including cancellations, plan changes, and overall member experience (CX ... A 60-day structured certification program sets you up from day one.You'renot cleaning a car.You ...

PNC Bank

Teller

Durham, NC · On-site

$15.50 - $19.25/hr

We encourage candidates to connect with their recruiter and hiring manager to understand workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC

Personal Banker - Westgate Drive

Durham, NC · On-site

$18.50 - $22.75/hr

Manages the customer experience by identifying opportunities to improve the customer's financial ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Personal Banker - Westgate Drive

Durham, NC · On-site

$18.50 - $22.75/hr

Manages the customer experience by identifying opportunities to improve the customer's financial ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Personal Banker - Glenwood

Raleigh, NC

$18.75 - $22.75/hr

Manages the customer experience by identifying opportunities to improve the customer's financial ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC

Personal Banker - Glenwood

Raleigh, NC · On-site

$18.75 - $22.75/hr

Manages the customer experience by identifying opportunities to improve the customer's financial ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Personal Banker

Chapel Hill, NC

$16 - $19.50/hr

Manages the customer experience by identifying opportunities to improve the customer's financial ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC

Personal Banker

Chapel Hill, NC

$16 - $19.50/hr

Manages the customer experience by identifying opportunities to improve the customer's financial ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

SAS

Software Development Engineer in Test (C)

Cary, NC · On-site

Collaborate with our Project Management team to ensure proper tracking and compliance. * Protect ... Tuition Assistance Program and programs and resources to support your development * Generous time ...

SAS

Software Development Engineer in Test (C)

Cary, NC · On-site

Collaborate with our Project Management team to ensure proper tracking and compliance. * Protect ... Tuition Assistance Program and programs and resources to support your development * Generous time ...

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Showing results 21-40

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Garner, NC

Cx Program Manager information

See Garner, NC salary details

$34.3K

$95.8K

$139.9K

How much do cx program manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for cx program manager in Garner, NC is $95,788.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $118,100.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What cities near Garner, NC are hiring for Cx Program Manager jobs?

Cities near Garner, NC with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Garner, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $95,788 per year, or $46.1 per hour.

Learning & Development Corporate Intern

gpec

Raleigh, NC • On-site

$13.50 - $18/hr

Internship

Posted 26 days ago

Job description

PRIMARY FUNCTION:

This position is for a detail-oriented Learning and Development Intern to support our professional development initiatives. This role is ideal for someone passionate about adult learning, employee growth, and organizational development. You will work closely with the L&D team to design, implement, and evaluate learning programs that enhance employee skills and career progression.

ESSENTIAL DUTIES:

Program Design and Development

  • Assist in the design and development of professional development programs, workshops, and learning materials.
  • Contribute to the creation of engaging learning content such as job aids, e-learning modules, and infographics.

Learning Management System (LMS)

  • Assist in maintenance and updating of content in the Learning Management System.
  • Import, assign and track records for training classes.
  • Support the coordination and logistics of training sessions, including scheduling, communication, and tracking attendance.
  • Prepares training status reports for managers and/or other departments as needed.

Research & Analysis

  • Conduct research on learning trends, best practices, and tools to enhance program effectiveness.
  • Surveys management to evaluate program success and recommend improvements.
  • Share curriculum expectations with managers and learners.

Training Coordination

  • Ordering and inventory of DDI content for classes
  • Assist in document management and organization for department. (Teams Page, Corporate home page; Poolenet, etc.)
  • Provide intersession work reminders for participants.
  • Assist in class scheduling and calendar updates. (includes Leadership, CX, Gallup, Performance Management, etc.)

Other

  • Assistance with any additional department administrative office requests as needed

MINIMUM REQUIREMENTS:

Education:

  • Undergraduate student majoring in Human Resources, or related field.
  • Minimum GPA 3.0

Work Experience:

  • One year of related work experience is preferred.

Physical:

  • Must be able to sit for long periods of time.
  • Ability to occasionally lift up to 40 lbs. of materials.

Other:

  • Excellent communications and interpersonal skills
  • Highly organized, detail-focused, and customer service oriented
  • Comfortable using social media platforms (e.g. Instagram, Facebook, etc.)
  • Strong interest in learning and development, instructional design, or talent management.
  • Proficiency in Microsoft Office Suite; experience with LMS platforms or design tools (e.g., Canva, Articulate, Adobe, SharePoint) is a plus.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ability to facilitate meetings and/or presentations to all size groups.
  • Spanish bi-lingual skills a plus

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval. 

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