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Cx Program Manager Jobs in Garner, NC (NOW HIRING)

Global Pharma Tek

Knowledge Coordinator

Raleigh, NC · On-site

... Experience (CX) organization. Key Responsibilities: Stakeholder Consultation: Work with key ... Support Knowledge Management Initiatives: Assist in implementing and supporting knowledge ...

PNC Financial Services Group, Inc.

Part-Time Teller

Dunn, NC · On-site

$13.75 - $17.25/hr

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Part Time Teller

Fuquay Varina, NC

$13.25 - $16.50/hr

We encourage candidates to connect with their recruiter and hiring manager to understand workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Part-Time Teller

Dunn, NC · On-site

$13.75 - $17.25/hr

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Teller

Durham, NC · On-site

$15.50 - $19.25/hr

We encourage candidates to connect with their recruiter and hiring manager to understand workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Financial Services Group, Inc.

Teller

Durham, NC · On-site

$15.50 - $19.25/hr

We encourage candidates to connect with their recruiter and hiring manager to understand workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Personal Banker - Cary Main

Cary, NC · On-site

Manages the customer experience by identifying opportunities to improve the customer's financial ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Personal Banker

Raleigh, NC

$18.75 - $22.75/hr

Manages the customer experience by identifying opportunities to improve the customer's financial ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

High Woods

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

... and broader CX initiatives. Responsibilities: * Manage customer service requests across phone ... Support the structure of all programs and engagement standards for straightforward adoption by ...

PNC Bank

Personal Banker

Holly Springs, NC · On-site

$16.75 - $20.25/hr

Manages the customer experience by identifying opportunities to improve the customer's financial ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

Highwoods

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

... and broader CX initiatives. Responsibilities: * Manage customer service requests across phone ... Support the structure of all programs and engagement standards for straightforward adoption by ...

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Showing results 21-40

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Garner, NC

Cx Program Manager information

See Garner, NC salary details

$34.3K

$95.8K

$139.9K

How much do cx program manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for cx program manager in Garner, NC is $95,788.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $118,100.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What job categories do people searching Cx Program Manager jobs in Garner, NC look for? The top searched job categories for Cx Program Manager jobs in Garner, NC are:
What cities near Garner, NC are hiring for Cx Program Manager jobs? Cities near Garner, NC with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Garner, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $95,788 per year, or $46.1 per hour.

Knowledge Coordinator

Global Pharma Tek

Raleigh, NC • On-site

Other

Re-posted 4 days ago

Job description

Job Title: Knowledge Coordinator
Work Type: Hybrid, 3x per week
Location 1: Lehi, UT 84043
Location 2: Raleigh, NC 27604
Duration: 6 Months
Job Description:
This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for Client's products and services. You will report to the Performance, Education, and Knowledge (PEAK) team within the global Customer Experience (CX) organization.
Key Responsibilities:
Stakeholder Consultation: Work with key stakeholders to provide expertise on how knowledge and community initiatives can drive and deliver business outcomes and help with user issues.
Support Knowledge Management Initiatives: Assist in implementing and supporting knowledge management strategies that drive engagement, self-service, and mindshare.
Stakeholder Consultation: Work with key stakeholders to provide expertise on how knowledge and community initiatives can drive and deliver business outcomes and help with user issues.
Project Support: Assist in the alignment of projects and programs to ensure organizational goals are executed with excellence and on time.
Collaboration: Collaborate with other documentation teams to further best practices, find alignment and partnership opportunities, and drive an integrated approach to knowledge management.
Opportunity Identification: Support in identifying and prioritizing new opportunities that drive scale, innovation, and results.
Team Support: Provide support and assistance to team members and contribute to leadership development initiatives across the organization.
Knowledge Center Services (KCS) Program: Support the implementation and adoption of the KCS program, ensuring alignment with organizational objectives.
Frontline Support: Provide user access support, manage issue intake and triage, and resolve user issues promptly.
Change Management: Collaborate with the Organizational Change Management (OCM) team to ensure smooth transitions and effective communication during system and process updates.
Process Documentation: Document and maintain comprehensive records of KM processes and procedures to ensure consistency and efficiency.
Preferred Qualifications:
Experience with Confluence/Jira, Google Suite, and Smartsheet.
Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
Background in networking/data storage.
Experience with Knowledge-Centered Services (KCS).
Experience with Darwin Information Typing Architecture (DITA).
Education:
Bachelor's degree or equivalent in writing, content creation, or communication.
Experience:
Minimum 2+ years of experience in knowledge management, learning, and/or relevant enablement organization.
Previous experience working in a technical and/or customer support organization is a strong plus.
Experience with document formatting tools like WYSIWYG, HTML, and DITA.
Proficiency with KCS environments and methodology
Strong project management and time management skills.
Ability to work independently and as part of a team.
Global Pharmatek logo

About Global Pharmatek

Sourced by ZipRecruiter

Global Pharmatek is a leading Contract Research Organization (CRO) and integrated drug discovery solutions provider in the pharmaceutical industry. The company is located in Edison, New Jersey, USA. Their comprehensive range of services includes Drug Discovery, Clinical Trials, Regulatory Affairs, and Biometrics, designed with the goal of swiftly translating scientific innovation into a novel product. Founded with an unwavering commitment to enhance health and well-being worldwide, this leading-edge company lays emphasis on the highest quality standards, efficient delivery, and transparency.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

2011

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